java.sql.SQLException: ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again. order id = 10, hist_seq_id = 33 ORA-06512: at "OSM_DEV_ORDERMGMT.ERROR_MSG", line 8 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 5043 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 4225 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 4269 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_ORD_INST_PKG", line 1019 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_HANDLER_PKG", line 1240 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_HANDLER_PKG", line 1302 ORA-06512: at line 1at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)

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    java.sql.SQLException: ORA-20004: Starting position for the process is not defined. Call support. process id = 10128. ORA-06512: at "ORDERMGMT.ERROR_MSG", line 8 ORA-06512: at "ORDERMGMT.OM_WF_API", line 2445 ORA-06512: at "ORDERMGMT.OM_WF_API", line 2712 ORA-06512: at "ORDERMGMT.OM_WF_API", line 2882 ORA-06512: at "ORDERMGMT.OM_WF_API", line 10831 ORA-06512: at line 1at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)
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Root Cause Analysis

  1. java.sql.SQLException

    ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again. order id = 10, hist_seq_id = 33 ORA-06512: at "OSM_DEV_ORDERMGMT.ERROR_MSG", line 8 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 5043 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 4225 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_WF_API", line 4269 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_ORD_INST_PKG", line 1019 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_HANDLER_PKG", line 1240 ORA-06512: at "OSM_DEV_ORDERMGMT.OM_HANDLER_PKG", line 1302 ORA-06512: at line 1at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)

    at oracle.jdbc.driver.DatabaseError.newSQLException()
  2. Oracle jdbc
    OraclePreparedStatementWrapper.execute
    1. oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
    2. oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:206)
    3. oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:455)
    4. oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:413)
    5. oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:1034)
    6. oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:191)
    7. oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:950)
    8. oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1223)
    9. oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3386)
    10. oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:3487)
    11. oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:3858)
    12. oracle.jdbc.driver.OraclePreparedStatementWrapper.execute(OraclePreparedStatementWrapper.java:1374)
    12 frames
  3. weblogic.jdbc.wrapper
    PreparedStatement.execute
    1. weblogic.jdbc.wrapper.PreparedStatement.execute(PreparedStatement.java:98)
    1 frame
  4. com.mslv.oms
    OMSController_h9cupp_EOImpl_WLSkel.invoke
    1. com.mslv.oms.dataaccesslayer.CallableProxy.executeStatement(Unknown Source)
    2. com.mslv.oms.dataaccesslayer.a.execute(Unknown Source)
    3. com.mslv.oms.dataaccesslayer.CallableProxy.execute(Unknown Source)
    4. com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.a(Unknown Source)
    5. com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.getOrderByHistoryId(Unknown Source)
    6. com.mslv.oms.handler.order.f.a(Unknown Source)
    7. com.mslv.oms.handler.getorder.GetOrderHandlerEJB.process(Unknown Source)
    8. com.mslv.oms.handler.a.processRequest(Unknown Source)
    9. com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
    10. com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
    11. com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
    12. com.mslv.oms.jsp.xmlapi.InternalRequestProcessor.processRequestXMLResponse(Unknown Source)
    13. com.mslv.oms.jsp.controller.CoreRequestController.processRequest(Unknown Source)
    14. com.mslv.oms.security.base.ControllerBean.processRequestXMLReponse(Unknown Source)
    15. com.mslv.oms.security.base.ControllerBean.getOrderAsXML(Unknown Source)
    16. com.mslv.oms.security.base.ControllerBean.getOrderAsXML(Unknown Source)
    17. com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.getOrderAsXML(OMSController_h9cupp_EOImpl.java:1452)
    18. com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_WLSkel.invoke(Unknown Source)
    18 frames
  5. weblogic.rmi.internal
    BasicRemoteRef.invoke
    1. weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
    2. weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:222)
    2 frames
  6. com.mslv.oms
    AbstractAutomator._runAutomator
    1. com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_1031_WLStub.getOrderAsXML(Unknown Source)
    2. com.mslv.oms.automation.TaskContextBean.getOrderData(Unknown Source)
    3. com.mslv.oms.automation.OrderContextImpl.getOrder(Unknown Source)
    4. com.mslv.oms.automation.plugin.AbstractAutomator._runAutomator(Unknown Source)
    4 frames
  7. oracle.communications.ordermanagement
    XQuerySender_68gpjv_EOImpl_WLSkel.invoke
    1. oracle.communications.ordermanagement.automation.plugin.XQuerySender_68gpjv_EOImpl._runAutomator(XQuerySender_68gpjv_EOImpl.java:133)
    2. oracle.communications.ordermanagement.automation.plugin.XQuerySender_68gpjv_EOImpl_WLSkel.invoke(Unknown Source)
    2 frames
  8. weblogic.rmi.internal
    BasicRemoteRef.invoke
    1. weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
    2. weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:222)
    2 frames
  9. oracle.communications.ordermanagement
    XQuerySender_68gpjv_EOImpl_1031_WLStub._runAutomator
    1. oracle.communications.ordermanagement.automation.plugin.XQuerySender_68gpjv_EOImpl_1031_WLStub._runAutomator(Unknown Source)
    1 frame
  10. com.mslv.oms
    c.a
    1. com.mslv.oms.automation.AutomationDispatcher.a(Unknown Source)
    2. com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(Unknown Source)
    3. com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
    4. com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.a(Unknown Source)
    5. com.mslv.oms.automation.plugin.c.a(Unknown Source)
    5 frames
  11. oracle.communications.ordermanagement
    ClusterMessageHandlerBean.onMessage
    1. oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
    1 frame
  12. weblogic.ejb.container
    MDListener.onMessage
    1. weblogic.ejb.container.internal.MDListener.execute(MDListener.java:466)
    2. weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:371)
    3. weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:327)
    3 frames
  13. weblogic.jms.client
    JMSSession$UseForRunnable.run
    1. weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4585)
    2. weblogic.jms.client.JMSSession.execute(JMSSession.java:4271)
    3. weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3747)
    4. weblogic.jms.client.JMSSession.access$000(JMSSession.java:114)
    5. weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5096)
    5 frames
  14. weblogic.work
    ExecuteRequestAdapter.execute
    1. weblogic.work.ExecuteRequestAdapter.execute(ExecuteRequestAdapter.java:21)
    1 frame
  15. weblogic.kernel
    ExecuteThread.run
    1. weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:145)
    2. weblogic.kernel.ExecuteThread.run(ExecuteThread.java:117)
    2 frames