com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist

Atlassian JIRA | David Currie [Atlassian] | 1 year ago
  1. 0

    h3. Summary When a user alias is used in Crowd, changing that does not update JIRA - rather JIRA deactivates the user and they are no longer found. h3. Environment JIRA is connected to Crowd for user management. h3. Steps to Reproduce # Setup Crowd to communicate with AD. # Configure a user to use an alias. For example AD user is {{bacon}}, alias is {{pirate}}. # Start up JIRA and configure it to talk to Crowd. # Change the alias in Crowd and synchronise JIRA. h3. Expected Results The user is updated in JIRA. h3. Actual Results The user is deactivated and a UserNotFoundException is thrown: {noformat} Log's referral number: 44967c9f-54b9-4257-bfd9-d8bc3d54210e Cause Referer URL: https://theavengersinitiative.example.com/login.jsp com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:412) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:391) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.setUserAttribute(DelegatingCrowdService.java:105) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.setUserAttribute(FilteredCrowdServiceImpl.java:51) at com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:137) at com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:78) at com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:359) at com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:237) at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onFailedLoginAttempt(JiraElevatedSecurityGuard.java:30) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:146) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40) at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) {noformat}

    Atlassian JIRA | 1 year ago | David Currie [Atlassian]
    com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist
  2. 0

    h3. Summary When a user alias is used in Crowd, changing that does not update JIRA - rather JIRA deactivates the user and they are no longer found. h3. Environment JIRA is connected to Crowd for user management. h3. Steps to Reproduce # Setup Crowd to communicate with AD. # Configure a user to use an alias. For example AD user is {{bacon}}, alias is {{pirate}}. # Start up JIRA and configure it to talk to Crowd. # Change the alias in Crowd and synchronise JIRA. h3. Expected Results The user is updated in JIRA. h3. Actual Results The user is deactivated and a UserNotFoundException is thrown: {noformat} Log's referral number: 44967c9f-54b9-4257-bfd9-d8bc3d54210e Cause Referer URL: https://theavengersinitiative.example.com/login.jsp com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:412) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:391) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.setUserAttribute(DelegatingCrowdService.java:105) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.setUserAttribute(FilteredCrowdServiceImpl.java:51) at com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:137) at com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:78) at com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:359) at com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:237) at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onFailedLoginAttempt(JiraElevatedSecurityGuard.java:30) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:146) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40) at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) {noformat}

    Atlassian JIRA | 1 year ago | David Currie [Atlassian]
    com.atlassian.crowd.exception.runtime.UserNotFoundException: User <captain.planet@example.com> does not exist
  3. 0

    h3. Summary Multiple concurrent login attempts may throw a UserNotFoundException due to a race condition h3. Steps to Reproduce # Run a script which performs multiple REST login attempts every second h3. Expected Results # All login attempts will be successfully h3. Actual Results # The login attempt will occasionally fail The below exception is thrown in the atlassian-jira.log file: {noformat}2016-06-06 08:21:47,545 http-bio-443-exec-349 ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception com.atlassian.crowd.exception.runtime.UserNotFoundException: User <username> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:413) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:392) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.setUserAttribute(DelegatingCrowdService.java:121) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.setUserAttribute(FilteredCrowdServiceImpl.java:51) at com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:113) at com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:47) at com.atlassian.jira.security.login.RecoveryLoginStore.recordLoginAttempt(RecoveryLoginStore.java:63) at com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:314) at com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:215) at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onSuccessfulLoginAttempt(JiraElevatedSecurityGuard.java:30) ... 13 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) ... 73 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source) {noformat} h3. Notes * Subsequent attempt at login will succeed, so this is just an error in the logs and has no impact on the script or JIRA * Doesn't seem to affect Internal Directory h3.Workaround Set the following JVM property on startup as per [Setting properties and options on startup|https://confluence.atlassian.com/adminjiraserver071/setting-properties-and-options-on-startup-802593108.html] {code}-Djira.fullUserCache=false{code}

    Atlassian JIRA | 3 months ago | Woo Yit Wei [Atlassian]
    com.atlassian.crowd.exception.runtime.UserNotFoundException: User <username> does not exist
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  5. 0

    h3. Summary Unsure of the cause at this stage, and it seems to be intermittent (i.e. performing the exact same import again seems to just work). h3. Steps to Reproduce # Perform a JIRA Cloud Import h3. Expected Results Import succeeds h3. Actual Results On occasion imports fail with the error: {noformat} com.atlassian.crowd.exception.runtime.UserNotFoundException: User <foo> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUserFromGroup(CrowdServiceImpl.java:794) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.removeUserFromGroup(DelegatingCrowdService.java:205) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.removeUserFromGroup(FilteredCrowdServiceImpl.java:340) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.ensureNoOtherUsersAreSiteAdmin(StudioDataImportAsyncCommand.java:371) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.doStudioImportTasks(StudioDataImportAsyncCommand.java:325) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importJiraExportData(StudioDataImportAsyncCommand.java:185) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importDataAndFiles(StudioDataImportAsyncCommand.java:169) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:120) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:61) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) {noformat} h3.Workaround Get Support (https://support.atlassian.com) to restart the instance, and then try importing again, it will likely succeed.

    Atlassian JIRA | 10 months ago | Matthew Hunter
    com.atlassian.crowd.exception.runtime.UserNotFoundException: User <foo> does not exist
  6. 0

    h3. Summary Unsure of the cause at this stage, and it seems to be intermittent (i.e. performing the exact same import again seems to just work). h3. Steps to Reproduce # Perform a JIRA Cloud Import h3. Expected Results Import succeeds h3. Actual Results On occasion imports fail with the error: {noformat} com.atlassian.crowd.exception.runtime.UserNotFoundException: User <foo> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUserFromGroup(CrowdServiceImpl.java:794) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.removeUserFromGroup(DelegatingCrowdService.java:205) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.removeUserFromGroup(FilteredCrowdServiceImpl.java:340) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.ensureNoOtherUsersAreSiteAdmin(StudioDataImportAsyncCommand.java:371) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.doStudioImportTasks(StudioDataImportAsyncCommand.java:325) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importJiraExportData(StudioDataImportAsyncCommand.java:185) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importDataAndFiles(StudioDataImportAsyncCommand.java:169) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:120) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:61) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) {noformat} h3.Workaround Get Support (https://support.atlassian.com) to restart the instance, and then try importing again, it will likely succeed.

    Atlassian JIRA | 10 months ago | Matthew Hunter
    com.atlassian.crowd.exception.runtime.UserNotFoundException: User <foo> does not exist

    Root Cause Analysis

    1. com.atlassian.crowd.exception.runtime.UserNotFoundException

      User <captain.planet@example.com> does not exist

      at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute()
    2. com.atlassian.crowd
      FilteredCrowdServiceImpl.setUserAttribute
      1. com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:412)
      2. com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:391)
      3. com.atlassian.crowd.embedded.core.DelegatingCrowdService.setUserAttribute(DelegatingCrowdService.java:105)
      4. com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.setUserAttribute(FilteredCrowdServiceImpl.java:51)
      4 frames
    3. com.atlassian.jira
      JiraElevatedSecurityGuard.onFailedLoginAttempt
      1. com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:137)
      2. com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:78)
      3. com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:359)
      4. com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:237)
      5. com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onFailedLoginAttempt(JiraElevatedSecurityGuard.java:30)
      5 frames
    4. com.atlassian.seraph
      BaseLoginFilter.doFilter
      1. com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:146)
      2. com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77)
      3. com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134)
      3 frames
    5. com.atlassian.jira
      JiraLoginFilter.doFilter
      1. com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
      1 frame
    6. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    7. com.atlassian.plugin
      DelegatingPluginFilter$1.doFilter
      1. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      2. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
      2 frames
    8. com.atlassian.oauth
      OAuthFilter.doFilter
      1. com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)
      1 frame
    9. com.atlassian.plugin
      DelegatingPluginFilter$1.doFilter
      1. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
      2. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      3. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
      3 frames
    10. com.atlassian.prettyurls
      PrettyUrlsCombinedMatchDispatcherFilter.doFilter
      1. com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
      1 frame
    11. com.atlassian.plugin
      ServletFilterModuleContainerFilter.doFilter
      1. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
      2. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      3. com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      4. com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      4 frames
    12. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    13. com.atlassian.util
      ProfilingFilter.doFilter
      1. com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
      1 frame
    14. com.atlassian.jira
      JIRAProfilingFilter.doFilter
      1. com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
      1 frame
    15. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    16. com.atlassian.johnson
      AbstractJohnsonFilter.doFilter
      1. com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
      1 frame
    17. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    18. UrlRewriteFilter
      UrlRewriteFilter.doFilter
      1. org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
      2. org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
      3. org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
      4. org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
      4 frames
    19. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    20. com.atlassian.plugin
      DelegatingPluginFilter$1.doFilter
      1. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      2. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
      2 frames
    21. com.atlassian.analytics
      AbstractHttpFilter.doFilter
      1. com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)
      2. com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      2 frames
    22. com.atlassian.plugin
      DelegatingPluginFilter$1.doFilter
      1. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
      2. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      3. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
      3 frames
    23. com.atlassian.prettyurls
      PrettyUrlsCombinedMatchDispatcherFilter.doFilter
      1. com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
      1 frame
    24. com.atlassian.plugin
      ServletFilterModuleContainerFilter.doFilter
      1. com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
      2. com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      3. com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      4. com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      4 frames
    25. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    26. com.atlassian.jira
      ChainedFilterStepRunner.doFilter
      1. com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
      1 frame
    27. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    28. com.atlassian.core
      AbstractHttpFilter.doFilter
      1. com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
      2. com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      2 frames
    29. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    30. com.atlassian.core
      AbstractHttpFilter.doFilter
      1. com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
      2. com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      2 frames
    31. com.atlassian.jira
      PathMatchingEncodingFilter.doFilter
      1. com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
      1 frame
    32. com.atlassian.core
      AbstractHttpFilter.doFilter
      1. com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      1 frame
    33. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    34. com.atlassian.jira
      JiraStartupChecklistFilter.doFilter
      1. com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
      1 frame
    35. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    36. com.atlassian.jira
      MultipartBoundaryCheckFilter.doFilter
      1. com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
      1 frame
    37. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    38. com.atlassian.jira
      JiraFirstFilter.doFilter
      1. com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
      2. com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
      2 frames
    39. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      2 frames
    40. com.atlassian.gzipfilter
      GzipFilter.doFilter
      1. com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)
      2. com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
      2 frames
    41. com.atlassian.jira
      JiraGzipFilter.doFilter
      1. com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
      1 frame
    42. Glassfish Core
      CoyoteAdapter.service
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
      3. org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
      4. org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
      5. org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
      6. org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
      7. org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
      8. org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
      9. org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
      10. org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
      10 frames
    43. Grizzly HTTP
      JIoEndpoint$SocketProcessor.run
      1. org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
      2. org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
      3. org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
      3 frames
    44. Java RT
      ThreadPoolExecutor$Worker.run
      1. java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
      2. java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
      2 frames
    45. Tomcat Util
      TaskThread$WrappingRunnable.run
      1. org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
      1 frame
    46. Java RT
      Thread.run
      1. java.lang.Thread.run(Thread.java:745)
      1 frame