java.lang.NullPointerException

Atlassian JIRA | Bejoy Jaison [Atlassian] | 3 years ago
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  1. 0

    h4.How to reproduce # Edit a custom field # Modify the context to remove all context associations # Try to create an issue through mail handler h4.Diagnosis # Issues are not created by the mail handler. # The following *NullPointerException* appears in the {{atlassian-jira-incoming-mail.log}} file {code} 2014-08-25 11:50:53,067 WARN [jira@jiraserver] atlassian-scheduler-quartz1.clustered_Worker-4 ServiceRunner Systems Issue Email Handler Systems Issue Email Handler[10010]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.MultiSelectCFType.getDefaultValue(MultiSelectCFType.java:205) at com.atlassian.jira.issue.customfields.impl.MultiSelectCFType.getDefaultValue(MultiSelectCFType.java:83) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-08-26 00:41:32,362 WARN [jira@jiraserver] atlassian-scheduler-quartz1.clustered_Worker-3 ServiceRunner Systems Issue Email Handler Systems Issue Email Handler[10010]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:244) at com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:69) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-09-05 15:04:27,246 atlassian-scheduler-quartz1.clustered_Worker-2 WARN ServiceRunner Create Helpdesk Issue [atlassian.mail.incoming.mailfetcherservice] Create Helpdesk Issue[10030]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.AbstractMultiCFType.getDefaultValue(AbstractMultiCFType.java:88) at com.atlassian.jira.issue.customfields.impl.AbstractMultiCFType.getDefaultValue(AbstractMultiCFType.java:39) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-09-20 12:43:42,879 WARN [jira] atlassian-scheduler-quartz1.clustered_Worker-3 ServiceRunner Create issues via email Create issues via email[10101]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getDefaultValue(LabelsCFType.java:147) at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getDefaultValue(LabelsCFType.java:73) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) {code} h4.Resolution # Browse to JIRA _Administration > Issues > Custom Fields_. # Look for any fields with the *Available Context(s)* of "Not configured for any context". # Configure them (click on the cog icon > Configure). # Edit the configuration. # Select the appropriate context as per [Configuring a Custom Field|https://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-con...]. # If the custom field has multiple contexts defined, then delete either of the contexts. (Note that to avoid this configuration change, you will need to upgrade to 6.3.5 or latest JIRA version to have the bug fix.) # Repeat this for all custom fields with the problem "Not configured for any context". # Verify if JIRA is able to create issues from emails.

    Atlassian JIRA | 3 years ago | Bejoy Jaison [Atlassian]
    java.lang.NullPointerException
  2. 0

    h4.How to reproduce # Edit a custom field # Modify the context to remove all context associations # Try to create an issue through mail handler h4.Diagnosis # Issues are not created by the mail handler. # The following *NullPointerException* appears in the {{atlassian-jira-incoming-mail.log}} file {code} 2014-08-25 11:50:53,067 WARN [jira@jiraserver] atlassian-scheduler-quartz1.clustered_Worker-4 ServiceRunner Systems Issue Email Handler Systems Issue Email Handler[10010]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.MultiSelectCFType.getDefaultValue(MultiSelectCFType.java:205) at com.atlassian.jira.issue.customfields.impl.MultiSelectCFType.getDefaultValue(MultiSelectCFType.java:83) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-08-26 00:41:32,362 WARN [jira@jiraserver] atlassian-scheduler-quartz1.clustered_Worker-3 ServiceRunner Systems Issue Email Handler Systems Issue Email Handler[10010]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:244) at com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:69) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-09-05 15:04:27,246 atlassian-scheduler-quartz1.clustered_Worker-2 WARN ServiceRunner Create Helpdesk Issue [atlassian.mail.incoming.mailfetcherservice] Create Helpdesk Issue[10030]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.AbstractMultiCFType.getDefaultValue(AbstractMultiCFType.java:88) at com.atlassian.jira.issue.customfields.impl.AbstractMultiCFType.getDefaultValue(AbstractMultiCFType.java:39) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248) at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {code} or {code} 2014-09-20 12:43:42,879 WARN [jira] atlassian-scheduler-quartz1.clustered_Worker-3 ServiceRunner Create issues via email Create issues via email[10101]: Unable to create issue with message. java.lang.NullPointerException at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getDefaultValue(LabelsCFType.java:147) at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getDefaultValue(LabelsCFType.java:73) at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248) {code} h4.Resolution # Browse to JIRA _Administration > Issues > Custom Fields_. # Look for any fields with the *Available Context(s)* of "Not configured for any context". # Configure them (click on the cog icon > Configure). # Edit the configuration. # Select the appropriate context as per [Configuring a Custom Field|https://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-con...]. # If the custom field has multiple contexts defined, then delete either of the contexts. (Note that to avoid this configuration change, you will need to upgrade to 6.3.5 or latest JIRA version to have the bug fix.) # Repeat this for all custom fields with the problem "Not configured for any context". # Verify if JIRA is able to create issues from emails.

    Atlassian JIRA | 3 years ago | Bejoy Jaison [Atlassian]
    java.lang.NullPointerException

    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue()
    2. com.atlassian.jira
      ServiceRunner.runJob
      1. com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:244)
      2. com.atlassian.jira.issue.customfields.impl.SelectCFType.getDefaultValue(SelectCFType.java:69)
      3. com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248)
      4. com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:248)
      5. com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413)
      6. com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306)
      7. com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)
      8. com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261)
      9. com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
      10. com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
      11. com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
      12. com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
      12 frames
    3. com.atlassian.scheduler
      Quartz1Job.execute
      1. com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
      2. com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
      3. com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
      4. com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
      4 frames
    4. quartz
      SimpleThreadPool$WorkerThread.run
      1. org.quartz.core.JobRunShell.run(JobRunShell.java:223)
      2. org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
      2 frames