com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

Atlassian JIRA | Andre Borzzatto [Atlassian] | 1 year ago
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  1. 0

    Backing up a Confluence Cloud instance and importing this backup into another Cloud instance (both same version) causes a lot of errors to be thrown in the logs and the import does not complete. *Steps to reproduce* # Generate a backup from any Cloud instance; # In another instance, try a Site Import. *Expected* The import completes without problems *Actual* The import fails with lots of different errors in the logs. _Examples_ {code} 2015-11-26 04:21:41.025326500 2015-11-26 04:21:41,024 ERROR [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 65537 ]. 2015-11-26 04:21:41.025328500 org.springframework.orm.hibernate.HibernateSystemException: Batch update row count wrong: 0; nested exception is net.sf.hibernate.HibernateException: Batch update row count wrong: 0 2015-11-26 04:21:41.025329500 at org.springframework.orm.hibernate.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:597) 2015-11-26 04:21:41.025335500 at org.springframework.orm.hibernate.HibernateAccessor.convertHibernateAccessException(HibernateAccessor.java:353) 2015-11-26 04:21:41.025336500 at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:375) 2015-11-26 04:21:41.025336500 at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:337) 2015-11-26 04:21:41.025339500 at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.internalFindByName(HibernateGroupDao.java:359) {code} {code} 2015-11-26 04:21:41.020406500 2015-11-26 04:21:41,019 ERROR [scheduler_Worker-9] [sf.hibernate.impl.SessionImpl] execute Could not synchronize database state with session {code} {code} 2015-11-26 04:18:11.594125500 2015-11-26 04:18:11,593 ERROR [pool-22-thread-1] [usermanagement.client.impl.AbstractUserProvisioningSynchronizer] doSynchronize The Application Link between {0} and Horde does not exist, unable to synchronise config {code} {code} 2015-11-26 04:17:43.733896500 2015-11-26 04:17:43,733 ERROR [setup:thread-1] [plugin.osgi.factory.OsgiPluginInstalledHelper] availableForTraversal Cannot determine required plugins, cannot resolve bundle 'org.randombits.storage.confluence' 2015-11-26 04:17:43.735604500 2015-11-26 04:17:43,735 ERROR [setup:thread-1] [plugin.osgi.factory.OsgiPluginInstalledHelper] availableForTraversal Cannot determine required plugins, cannot resolve bundle 'org.randombits.support.confluence' {code} {code} 2015-11-26 04:21:36.109789500 2015-11-26 04:21:36,108 ERROR [Long running task: Importing data] [confluence.importexport.actions.ImportLongRunningTask] runInternal Failure during import 2015-11-26 04:21:36.109790500 -- referer: https://aborzzatto.atlassian.net/wiki/admin/import/importconfluencesite.action | url: /wiki/admin/import/doimportconfluencesite.action | userName: aborzzatto | action: doimportconfluencesite 2015-11-26 04:21:36.109791500 com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-11-26 04:21:36.109799500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-11-26 04:21:36.109799500 at java.lang.reflect.Method.invoke(Method.java:497) {code}

    Atlassian JIRA | 1 year ago | Andre Borzzatto [Atlassian]
    com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  2. 0

    Backing up a Confluence Cloud instance and importing this backup into another Cloud instance (both same version) causes a lot of errors to be thrown in the logs and the import does not complete. *Steps to reproduce* # Generate a backup from any Cloud instance; # In another instance, try a Site Import. *Expected* The import completes without problems *Actual* The import fails with lots of different errors in the logs. _Examples_ {code} 2015-11-26 04:21:41.025326500 2015-11-26 04:21:41,024 ERROR [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 65537 ]. 2015-11-26 04:21:41.025328500 org.springframework.orm.hibernate.HibernateSystemException: Batch update row count wrong: 0; nested exception is net.sf.hibernate.HibernateException: Batch update row count wrong: 0 2015-11-26 04:21:41.025329500 at org.springframework.orm.hibernate.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:597) 2015-11-26 04:21:41.025335500 at org.springframework.orm.hibernate.HibernateAccessor.convertHibernateAccessException(HibernateAccessor.java:353) 2015-11-26 04:21:41.025336500 at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:375) 2015-11-26 04:21:41.025336500 at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:337) 2015-11-26 04:21:41.025339500 at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.internalFindByName(HibernateGroupDao.java:359) {code} {code} 2015-11-26 04:21:41.020406500 2015-11-26 04:21:41,019 ERROR [scheduler_Worker-9] [sf.hibernate.impl.SessionImpl] execute Could not synchronize database state with session {code} {code} 2015-11-26 04:18:11.594125500 2015-11-26 04:18:11,593 ERROR [pool-22-thread-1] [usermanagement.client.impl.AbstractUserProvisioningSynchronizer] doSynchronize The Application Link between {0} and Horde does not exist, unable to synchronise config {code} {code} 2015-11-26 04:17:43.733896500 2015-11-26 04:17:43,733 ERROR [setup:thread-1] [plugin.osgi.factory.OsgiPluginInstalledHelper] availableForTraversal Cannot determine required plugins, cannot resolve bundle 'org.randombits.storage.confluence' 2015-11-26 04:17:43.735604500 2015-11-26 04:17:43,735 ERROR [setup:thread-1] [plugin.osgi.factory.OsgiPluginInstalledHelper] availableForTraversal Cannot determine required plugins, cannot resolve bundle 'org.randombits.support.confluence' {code} {code} 2015-11-26 04:21:36.109789500 2015-11-26 04:21:36,108 ERROR [Long running task: Importing data] [confluence.importexport.actions.ImportLongRunningTask] runInternal Failure during import 2015-11-26 04:21:36.109790500 -- referer: https://aborzzatto.atlassian.net/wiki/admin/import/importconfluencesite.action | url: /wiki/admin/import/doimportconfluencesite.action | userName: aborzzatto | action: doimportconfluencesite 2015-11-26 04:21:36.109791500 com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-11-26 04:21:36.109799500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-11-26 04:21:36.109799500 at java.lang.reflect.Method.invoke(Method.java:497) {code}

    Atlassian JIRA | 1 year ago | Andre Borzzatto [Atlassian]
    com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

    Root Cause Analysis

    1. com.atlassian.confluence.user.UserManagementOperationFailedException

      com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <_licensed-confluence> does not exist 2015-11-26 04:21:36.109796500 at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:188) 2015-11-26 04:21:36.109796500 at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488) 2015-11-26 04:21:36.109797500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-11-26 04:21:36.109798500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke()
    2. Java RT
      Method.invoke
      1. sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      2. java.lang.reflect.Method.invoke(Method.java:497)
      2 frames