java.lang.NullPointerException

Atlassian JIRA | Woo Yit Wei [Atlassian] | 2 years ago
  1. 0

    When using Service Desk incoming mail handler, requests are not being created if incoming mail address is in the Cc field (not in the To field) If only the Cc field is used (To field left empty), mail handler *Steps to reproduce* # Setup Service Desk mail handler # Send email to SD mail handler in the Cc field *Expected results* # Request should be created successfully *Actual results* If there's any email in the To field, JIRA throws the following in the logs and moves on to the next mail {noformat} 2014-09-30 10:56:58,948 atlassian-scheduler-quartz1.clustered_Worker-3 DEBUG ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,101 [atlassian.mail.incoming.sd] The message has been rejected (This email address is not used by this service desk any more.): From :[Marcus Silveira <sender email address>], Subject: Testing incoming mail handler on Cc, Date: {noformat} If To field is left empty, mail handler throws a nullpointer exception and stops handling any messages after that {noformat} 2014-09-30 10:31:48,447 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR anonymous Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000'. null java.lang.NullPointerException at scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114) at scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114) at scala.collection.SeqLike$class.size(SeqLike.scala:106) at scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108) at scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69) at scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45) at scala.collection.TraversableLike$class.to(TraversableLike.scala:628) at scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108) at scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257) at scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:61) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:60) at scala.util.Either$RightProjection.flatMap(Either.scala:523) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.createIssueFromEmail(IncomingEmailService.scala:60) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.processEmail(IncomingEmailService.scala:48) at com.atlassian.servicedesk.internal.email.SDMailHandler.processMessage(SDMailHandler.java:36) at com.atlassian.servicedesk.squalor.email.AbstractMailHandler.handleMessage(AbstractMailHandler.java:100) at com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77) at com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat}

    Atlassian JIRA | 2 years ago | Marcus Silveira [Atlassian]
    java.lang.NullPointerException
  2. 0

    h4. Steps to reproduce # Install Service Desk (v 2.0.2) # Create a Service Desk # Enter that Service Desk and click {{Settings > Email settings}} # Turn on email requests and enter valid credentials for an email account (servicedesk@example.com) # Send email to another party and CC this email to servicedesk@example.com h4. Expected Results # Email will be processed by the Service Desk mail handler # Issue will be created in Service Desk h4. Actual Results # Issue is processed but not created in Service Desk # The following will appear in the atlassian-jira-incoming-mail.log (debug mode enabled) {noformat}The message has been rejected (This email address is not used by this service desk any more.){noformat} If To field is left empty, mail handler throws a nullpointer exception and stops handling any messages after that {noformat} 2014-09-30 10:31:48,447 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR anonymous Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000'. null java.lang.NullPointerException at scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114) at scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114) at scala.collection.SeqLike$class.size(SeqLike.scala:106) at scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108) at scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69) at scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45) at scala.collection.TraversableLike$class.to(TraversableLike.scala:628) at scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108) at scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257) at scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:61) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:60) at scala.util.Either$RightProjection.flatMap(Either.scala:523) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.createIssueFromEmail(IncomingEmailService.scala:60) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.processEmail(IncomingEmailService.scala:48) at com.atlassian.servicedesk.internal.email.SDMailHandler.processMessage(SDMailHandler.java:36) at com.atlassian.servicedesk.squalor.email.AbstractMailHandler.handleMessage(AbstractMailHandler.java:100) at com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77) at com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat} h4. Environment # I tested this with the following * JIRA 6.3.5a * Service Desk 2.0.2 * Mail Server = gmail h4. Notes # User is already customer. When sending directly to the email, issue will be created. When CC the email, issue *not* created # I've tested with regular mail handler (Create a new issue or add a comment in an existing issue). Issue will be created even when email is CC'd # I'm not sure if this is expected behaviour or not, but because CC'ing the email will create the issue in a regular mail handler, I am creating this as a bug

    Atlassian JIRA | 2 years ago | Woo Yit Wei [Atlassian]
    java.lang.NullPointerException
  3. 0

    When using Service Desk incoming mail handler, requests are not being created if incoming mail address is in the Cc field (not in the To field) If only the Cc field is used (To field left empty), mail handler *Steps to reproduce* # Setup Service Desk mail handler # Send email to SD mail handler in the Cc field *Expected results* # Request should be created successfully *Actual results* If there's any email in the To field, JIRA throws the following in the logs and moves on to the next mail {noformat} 2014-09-30 10:56:58,948 atlassian-scheduler-quartz1.clustered_Worker-3 DEBUG ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,101 [atlassian.mail.incoming.sd] The message has been rejected (This email address is not used by this service desk any more.): From :[Marcus Silveira <sender email address>], Subject: Testing incoming mail handler on Cc, Date: {noformat} If To field is left empty, mail handler throws a nullpointer exception and stops handling any messages after that {noformat} 2014-09-30 10:31:48,447 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR anonymous Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000'. null java.lang.NullPointerException at scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114) at scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114) at scala.collection.SeqLike$class.size(SeqLike.scala:106) at scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108) at scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69) at scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45) at scala.collection.TraversableLike$class.to(TraversableLike.scala:628) at scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108) at scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257) at scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:61) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:60) at scala.util.Either$RightProjection.flatMap(Either.scala:523) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.createIssueFromEmail(IncomingEmailService.scala:60) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.processEmail(IncomingEmailService.scala:48) at com.atlassian.servicedesk.internal.email.SDMailHandler.processMessage(SDMailHandler.java:36) at com.atlassian.servicedesk.squalor.email.AbstractMailHandler.handleMessage(AbstractMailHandler.java:100) at com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77) at com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat}

    Atlassian JIRA | 2 years ago | Marcus Silveira [Atlassian]
    java.lang.NullPointerException
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  5. 0

    h4. Steps to reproduce # Install Service Desk (v 2.0.2) # Create a Service Desk # Enter that Service Desk and click {{Settings > Email settings}} # Turn on email requests and enter valid credentials for an email account (servicedesk@example.com) # Send email to another party and CC this email to servicedesk@example.com h4. Expected Results # Email will be processed by the Service Desk mail handler # Issue will be created in Service Desk h4. Actual Results # Issue is processed but not created in Service Desk # The following will appear in the atlassian-jira-incoming-mail.log (debug mode enabled) {noformat}The message has been rejected (This email address is not used by this service desk any more.){noformat} If To field is left empty, mail handler throws a nullpointer exception and stops handling any messages after that {noformat} 2014-09-30 10:31:48,447 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR anonymous Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,000'. null java.lang.NullPointerException at scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114) at scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114) at scala.collection.SeqLike$class.size(SeqLike.scala:106) at scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108) at scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69) at scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45) at scala.collection.TraversableLike$class.to(TraversableLike.scala:628) at scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108) at scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257) at scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:61) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:60) at scala.util.Either$RightProjection.flatMap(Either.scala:523) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.createIssueFromEmail(IncomingEmailService.scala:60) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.processEmail(IncomingEmailService.scala:48) at com.atlassian.servicedesk.internal.email.SDMailHandler.processMessage(SDMailHandler.java:36) at com.atlassian.servicedesk.squalor.email.AbstractMailHandler.handleMessage(AbstractMailHandler.java:100) at com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77) at com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat} h4. Environment # I tested this with the following * JIRA 6.3.5a * Service Desk 2.0.2 * Mail Server = gmail h4. Notes # User is already customer. When sending directly to the email, issue will be created. When CC the email, issue *not* created # I've tested with regular mail handler (Create a new issue or add a comment in an existing issue). Issue will be created even when email is CC'd # I'm not sure if this is expected behaviour or not, but because CC'ing the email will create the issue in a regular mail handler, I am creating this as a bug

    Atlassian JIRA | 2 years ago | Woo Yit Wei [Atlassian]
    java.lang.NullPointerException
  6. 0

    I have a dev timebomb key, which, when it expires, seems to show up that an NPE occurs rather loudly in service desk, it could/should probably be more resilient in this area and fail to do anything in this situ. {noformat} 2014-11-17 17:41:52,776 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,300 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,300'. null java.lang.NullPointerException at scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114) at scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114) at scala.collection.SeqLike$class.size(SeqLike.scala:106) at scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108) at scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69) at scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45) at scala.collection.TraversableLike$class.to(TraversableLike.scala:628) at scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108) at scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257) at scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108) at com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101) {noformat} Upgrading to 2.0.4 resulted in a slightly different but similar error: {noformat} 2014-11-17 17:47:51,885 atlassian-scheduler-quartz1.clustered_Worker-3 ERROR ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,300 [atlassian.jira.service.ServiceRunner] An error occurred while trying to run service 'Mail handler used by JIRA Service Desk. Do not modify or delete. 10,300'. null java.lang.NullPointerException at com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77) at com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71) at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) {noformat}

    Atlassian JIRA | 2 years ago | Andy Brook
    java.lang.NullPointerException
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Root Cause Analysis

  1. java.lang.NullPointerException

    No message provided

    at scala.collection.mutable.ArrayOps$ofRef$.length$extension()
  2. Scala
    ArrayOps$ofRef.toList
    1. scala.collection.mutable.ArrayOps$ofRef$.length$extension(ArrayOps.scala:114)
    2. scala.collection.mutable.ArrayOps$ofRef.length(ArrayOps.scala:114)
    3. scala.collection.SeqLike$class.size(SeqLike.scala:106)
    4. scala.collection.mutable.ArrayOps$ofRef.size(ArrayOps.scala:108)
    5. scala.collection.mutable.Builder$class.sizeHint(Builder.scala:69)
    6. scala.collection.mutable.ListBuffer.sizeHint(ListBuffer.scala:45)
    7. scala.collection.TraversableLike$class.to(TraversableLike.scala:628)
    8. scala.collection.mutable.ArrayOps$ofRef.to(ArrayOps.scala:108)
    9. scala.collection.TraversableOnce$class.toList(TraversableOnce.scala:257)
    10. scala.collection.mutable.ArrayOps$ofRef.toList(ArrayOps.scala:108)
    10 frames
  3. com.atlassian.servicedesk
    IncomingEmailService$$anonfun$createIssueFromEmail$1.apply
    1. com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.com$atlassian$servicedesk$internal$feature$incomingemail$IncomingEmailService$$getEmailSettingFromMessage(IncomingEmailService.scala:101)
    2. com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:61)
    3. com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService$$anonfun$createIssueFromEmail$1.apply(IncomingEmailService.scala:60)
    3 frames
  4. Scala
    Either$RightProjection.flatMap
    1. scala.util.Either$RightProjection.flatMap(Either.scala:523)
    1 frame
  5. com.atlassian.servicedesk
    ServiceDeskMailFetcherService.runImpl
    1. com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.createIssueFromEmail(IncomingEmailService.scala:60)
    2. com.atlassian.servicedesk.internal.feature.incomingemail.IncomingEmailService.processEmail(IncomingEmailService.scala:48)
    3. com.atlassian.servicedesk.internal.email.SDMailHandler.processMessage(SDMailHandler.java:36)
    4. com.atlassian.servicedesk.squalor.email.AbstractMailHandler.handleMessage(AbstractMailHandler.java:100)
    5. com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute(SDMessageProcessor.java:77)
    6. com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl(ServiceDeskMailFetcherService.java:71)
    6 frames
  6. com.atlassian.jira
    ServiceRunner.runJob
    1. com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261)
    2. com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
    3. com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
    4. com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
    5. com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
    5 frames
  7. com.atlassian.scheduler
    Quartz1Job.execute
    1. com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
    2. com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
    3. com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
    4. com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
    4 frames
  8. quartz
    SimpleThreadPool$WorkerThread.run
    1. org.quartz.core.JobRunShell.run(JobRunShell.java:223)
    2. org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
    2 frames