java.lang.NullPointerException

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  • h3. Summary Upgrading GreenHopper under certain conditions fails with a NullPointerException. h3. Environment * JIRA 6.0.6 * MySQL 5.1.66 h3. Steps to Reproduce Upgrade GreenHopper with problematic data. h3. Actual Results {noformat} 2013-08-17 15:04:57,398 localhost-startStop-1 ERROR [sal.core.upgrade.PluginUpgrader] Upgrade failed: null java.lang.NullPointerException at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.upgradeClassicContextAssignees(GhUpgradeTask032.java:174) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.updateUserPreferencesAndSettings(GhUpgradeTask032.java:162) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.performUpgrade(GhUpgradeTask032.java:83) at com.atlassian.greenhopper.upgrade.AbstractGhUpgradeTask.doUpgrade(AbstractGhUpgradeTask.java:62) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy572.doUpgrade(Unknown Source) at com.atlassian.sal.core.upgrade.PluginUpgrader.doUpgrade(PluginUpgrader.java:85) at com.atlassian.sal.core.upgrade.PluginUpgrader.upgrade(PluginUpgrader.java:66) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradePlugin(DefaultPluginUpgradeManager.java:204) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradeInternal(DefaultPluginUpgradeManager.java:161) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager$1.doInTransaction(DefaultPluginUpgradeManager.java:140) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25) at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgrade(DefaultPluginUpgradeManager.java:136) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.onStart(DefaultPluginUpgradeManager.java:73) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy577.onStart(Unknown Source) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwareOfStart(DefaultLifecycleManager.java:99) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStart(DefaultLifecycleManager.java:91) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.notifyOnStart(JiraLifecycleManager.java:67) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.start(DefaultLifecycleManager.java:50) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.onJiraStart(JiraLifecycleManager.java:61) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:66) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:32) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:60) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84) at com.atlassian.jira.upgrade.PluginUpgradeLauncher.start(PluginUpgradeLauncher.java:36) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:119) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:105) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:69) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:64) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) {noformat} h3. Expected Results The upgrade proceeds without fail. h3. Notes It seems this is caused by a race condition and we have been unable to replicate it locally - the behaviour has been encountered by customers only on upgrade so far. It currently appear this is caused by JRA-33557 which is fixed in 6.1-OD-04. As a workaround, please try the steps in our [JIRA Login Fails With the Message - User exists but has no unique key mapping|https://confluence.atlassian.com/display/JIRAKB/JIRA+Login+Fails+With+the+Message+-+User+exists+but+has+no+unique+key+mapping] KB.
    via by David Currie [Atlassian],
  • h3. Summary Upgrading GreenHopper under certain conditions fails with a NullPointerException. h3. Environment * JIRA 6.0.6 * MySQL 5.1.66 h3. Steps to Reproduce Upgrade GreenHopper with problematic data. h3. Actual Results {noformat} 2013-08-17 15:04:57,398 localhost-startStop-1 ERROR [sal.core.upgrade.PluginUpgrader] Upgrade failed: null java.lang.NullPointerException at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.upgradeClassicContextAssignees(GhUpgradeTask032.java:174) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.updateUserPreferencesAndSettings(GhUpgradeTask032.java:162) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.performUpgrade(GhUpgradeTask032.java:83) at com.atlassian.greenhopper.upgrade.AbstractGhUpgradeTask.doUpgrade(AbstractGhUpgradeTask.java:62) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy572.doUpgrade(Unknown Source) at com.atlassian.sal.core.upgrade.PluginUpgrader.doUpgrade(PluginUpgrader.java:85) at com.atlassian.sal.core.upgrade.PluginUpgrader.upgrade(PluginUpgrader.java:66) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradePlugin(DefaultPluginUpgradeManager.java:204) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradeInternal(DefaultPluginUpgradeManager.java:161) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager$1.doInTransaction(DefaultPluginUpgradeManager.java:140) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25) at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgrade(DefaultPluginUpgradeManager.java:136) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.onStart(DefaultPluginUpgradeManager.java:73) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy577.onStart(Unknown Source) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwareOfStart(DefaultLifecycleManager.java:99) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStart(DefaultLifecycleManager.java:91) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.notifyOnStart(JiraLifecycleManager.java:67) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.start(DefaultLifecycleManager.java:50) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.onJiraStart(JiraLifecycleManager.java:61) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:66) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:32) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:60) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84) at com.atlassian.jira.upgrade.PluginUpgradeLauncher.start(PluginUpgradeLauncher.java:36) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:119) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:105) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:69) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:64) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) {noformat} h3. Expected Results The upgrade proceeds without fail. h3. Notes It seems this is caused by a race condition and we have been unable to replicate it locally - the behaviour has been encountered by customers only on upgrade so far. It currently appear this is caused by JRA-33557 which is fixed in 6.1-OD-04. As a workaround, please try the steps in our [JIRA Login Fails With the Message - User exists but has no unique key mapping|https://confluence.atlassian.com/display/JIRAKB/JIRA+Login+Fails+With+the+Message+-+User+exists+but+has+no+unique+key+mapping] KB.
    via by David Currie [Atlassian],
  • Error in the logs: {code}2013-05-29 08:34:41,828 pool-13-thread-2 ERROR rweidmann 506x35861x1 2mw5j9 10.3.4.157 /rest/plugins/1.0/ [sal.core.upgrade.PluginUpgrader] Upgrade failed: null java.lang.NullPointerException at com.atlassian.greenhopper.customfield.CustomFieldServiceImpl.associateWithDefaultScreen(CustomFieldServiceImpl.java:285) at com.atlassian.greenhopper.upgrade.GhUpgradeTask034.performUpgrade(GhUpgradeTask034.java:50) at com.atlassian.greenhopper.upgrade.AbstractGhUpgradeTask.doUpgrade(AbstractGhUpgradeTask.java:62) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) <+1> (DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171){code} Then we look at: https://bitbucket.org/greenhopper/greenhopper/src/b9905ec7f01728c684e930ea544068bc149b8039/greenhopper/src/main/java/com/atlassian/greenhopper/customfield/CustomFieldServiceImpl.java?at=default and find that we are looking for DEFAULT_SCREEN_ID from com.atlassian.jira.issue.fields.screen.FieldScreen. When we look there, we find that this is defined as id=1. Investigating the user's DB will find that this does not exist or is not named "Default Screen". *Workaround:* If it is not named "default screen", and is named just "default", it was likely upgraded from JIRA 3.x. Just rename it to Default Screen and then disable, and re-enable GreenHopper. If it does not exist, then make a backup. Then make a new screen must be made via the UI (and add some tabs to it). Then the id in the fieldscreen table must be updated to be 1. Then the fieldscreentab table must also be updated: {code}update fieldscreentab set fieldscreen = 1 where fieldscreen not in (select id from fieldscreen);{code} Then restart JIRA. KB at: https://confluence.atlassian.com/display/GHKB/GreenHopper+upgrade+to+6.2.2+fails
    via by Boris Berenberg,
  • Error in the logs: {code}2013-05-29 08:34:41,828 pool-13-thread-2 ERROR rweidmann 506x35861x1 2mw5j9 10.3.4.157 /rest/plugins/1.0/ [sal.core.upgrade.PluginUpgrader] Upgrade failed: null java.lang.NullPointerException at com.atlassian.greenhopper.customfield.CustomFieldServiceImpl.associateWithDefaultScreen(CustomFieldServiceImpl.java:285) at com.atlassian.greenhopper.upgrade.GhUpgradeTask034.performUpgrade(GhUpgradeTask034.java:50) at com.atlassian.greenhopper.upgrade.AbstractGhUpgradeTask.doUpgrade(AbstractGhUpgradeTask.java:62) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) <+1> (DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171){code} Then we look at: https://bitbucket.org/greenhopper/greenhopper/src/b9905ec7f01728c684e930ea544068bc149b8039/greenhopper/src/main/java/com/atlassian/greenhopper/customfield/CustomFieldServiceImpl.java?at=default and find that we are looking for DEFAULT_SCREEN_ID from com.atlassian.jira.issue.fields.screen.FieldScreen. When we look there, we find that this is defined as id=1. Investigating the user's DB will find that this does not exist or is not named "Default Screen". *Workaround:* If it is not named "default screen", and is named just "default", it was likely upgraded from JIRA 3.x. Just rename it to Default Screen and then disable, and re-enable GreenHopper. If it does not exist, then make a backup. Then make a new screen must be made via the UI (and add some tabs to it). Then the id in the fieldscreen table must be updated to be 1. Then the fieldscreentab table must also be updated: {code}update fieldscreentab set fieldscreen = 1 where fieldscreen not in (select id from fieldscreen);{code} Then restart JIRA. KB at: https://confluence.atlassian.com/display/GHKB/GreenHopper+upgrade+to+6.2.2+fails
    via by Boris Berenberg [Atlassian],
    • java.lang.NullPointerException at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.upgradeClassicContextAssignees(GhUpgradeTask032.java:174) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.updateUserPreferencesAndSettings(GhUpgradeTask032.java:162) at com.atlassian.greenhopper.upgrade.GhUpgradeTask032.performUpgrade(GhUpgradeTask032.java:83) at com.atlassian.greenhopper.upgrade.AbstractGhUpgradeTask.doUpgrade(AbstractGhUpgradeTask.java:62) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy572.doUpgrade(Unknown Source) at com.atlassian.sal.core.upgrade.PluginUpgrader.doUpgrade(PluginUpgrader.java:85) at com.atlassian.sal.core.upgrade.PluginUpgrader.upgrade(PluginUpgrader.java:66) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradePlugin(DefaultPluginUpgradeManager.java:204) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradeInternal(DefaultPluginUpgradeManager.java:161) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager$1.doInTransaction(DefaultPluginUpgradeManager.java:140) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25) at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154) at com.sun.proxy.$Proxy340.doInTransaction(Unknown Source) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgrade(DefaultPluginUpgradeManager.java:136) at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.onStart(DefaultPluginUpgradeManager.java:73) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy577.onStart(Unknown Source) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwareOfStart(DefaultLifecycleManager.java:99) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStart(DefaultLifecycleManager.java:91) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.notifyOnStart(JiraLifecycleManager.java:67) at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.start(DefaultLifecycleManager.java:50) at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.onJiraStart(JiraLifecycleManager.java:61) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:66) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:32) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:60) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84) at com.atlassian.jira.upgrade.PluginUpgradeLauncher.start(PluginUpgradeLauncher.java:36) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:119) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:105) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:69) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:64) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)
    No Bugmate found.