javax.mail.AuthenticationFailedException: Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157)

Atlassian JIRA | Ivan Maduro | 2 years ago
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  1. 0

    h3. *Summary* Occasionally the Service Desk mail handler loses the ability to connect to the Cloud Mail Storage. This causes all mail to stop being processed. h3. *Environment* * Cloud only * Using built-in Email addresses (ie projectname@yourinstance.atlassian.net) h3. *Steps to Reproduce* * Unknown at the moment, highly likely related to weekly maintenance. h3. *Expected Results* Mail channels process their mail correctly h3. *Actual Results* The Mail Log in the _JIRA Service Desk email settings_ will show repeated errors: {{Authentication failed.}} Trying to _Test_ the Mailbox connection shows the following Error: {{A mailbox with that current name or alias could not found.}} in the UI. In the logs the following stacktrace is thrown: {noformat} 2015-07-24 13:56:29.360212500 2015-07-24 13:56:29,320 ajp-nio-127.0.0.104-8009-exec-241 ERROR sysadmin 836x51251x1 1ruaw25 46.243.25.78,165.254.226.161 /rest/servicedesk/1/servicedesk/admin/email/test [atlassian.mail.incoming.jepp] Unable to connect to the server at mailstore due to the following exception: 2015-07-24 13:56:29.360214500 javax.mail.AuthenticationFailedException: Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360268500 at scalaz.$bslash$div$class.fold(Either.scala:40) 2015-07-24 13:56:29.360268500 at scalaz.$bslash$div$minus.fold(Either.scala:283) 2015-07-24 13:56:29.360268500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService.testEmailChannel(EmailChannelService.scala:155) 2015-07-24 13:56:29.360269500 at com.atlassian.servicedesk.internal.rest.GlobalEmailChannelResource$$anonfun$1$$anonfun$apply$3$$anonfun$apply$4.apply(GlobalEmailChannelResource.scala:45) 2015-07-24 13:56:29.360270500 at com.atlassian.servicedesk.internal.rest.GlobalEmailChannelResource$$anonfun$1$$anonfun$apply$3$$anonfun$apply$4.apply(GlobalEmailChannelResource.scala:43) {noformat} As long as this is active the following error is repeatedly logged as JIRA tries to automatically process emails. {noformat} 2015-07-24 13:53:04.266884500 2015-07-24 13:53:04,266 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:53:06.265341500 2015-07-24 13:53:06,265 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:53:58.404594500 2015-07-24 13:53:58,404 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:04.268416500 2015-07-24 13:54:04,268 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:06.271473500 2015-07-24 13:54:06,271 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:58.395066500 2015-07-24 13:54:58,394 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:55:00.394567500 2015-07-24 13:55:00,394 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:55:03.393513500 2015-07-24 13:55:03,393 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. {noformat} h2.*Workaround* Disable and re-enabled the Mail channel for the affected Service Desks. Mails will start being processed again.

    Atlassian JIRA | 2 years ago | Ivan Maduro
    javax.mail.AuthenticationFailedException: Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157)
  2. 0

    h3. *Summary* Occasionally the Service Desk mail handler loses the ability to connect to the Cloud Mail Storage. This causes all mail to stop being processed. h3. *Environment* * Cloud only * Using built-in Email addresses (ie projectname@yourinstance.atlassian.net) h3. *Steps to Reproduce* * Unknown at the moment, highly likely related to weekly maintenance. h3. *Expected Results* Mail channels process their mail correctly h3. *Actual Results* The Mail Log in the _JIRA Service Desk email settings_ will show repeated errors: {{Authentication failed.}} Trying to _Test_ the Mailbox connection shows the following Error: {{A mailbox with that current name or alias could not found.}} in the UI. In the logs the following stacktrace is thrown: {noformat} 2015-07-24 13:56:29.360212500 2015-07-24 13:56:29,320 ajp-nio-127.0.0.104-8009-exec-241 ERROR sysadmin 836x51251x1 1ruaw25 46.243.25.78,165.254.226.161 /rest/servicedesk/1/servicedesk/admin/email/test [atlassian.mail.incoming.jepp] Unable to connect to the server at mailstore due to the following exception: 2015-07-24 13:56:29.360214500 javax.mail.AuthenticationFailedException: Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360268500 at scalaz.$bslash$div$class.fold(Either.scala:40) 2015-07-24 13:56:29.360268500 at scalaz.$bslash$div$minus.fold(Either.scala:283) 2015-07-24 13:56:29.360268500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService.testEmailChannel(EmailChannelService.scala:155) 2015-07-24 13:56:29.360269500 at com.atlassian.servicedesk.internal.rest.GlobalEmailChannelResource$$anonfun$1$$anonfun$apply$3$$anonfun$apply$4.apply(GlobalEmailChannelResource.scala:45) 2015-07-24 13:56:29.360270500 at com.atlassian.servicedesk.internal.rest.GlobalEmailChannelResource$$anonfun$1$$anonfun$apply$3$$anonfun$apply$4.apply(GlobalEmailChannelResource.scala:43) {noformat} As long as this is active the following error is repeatedly logged as JIRA tries to automatically process emails. {noformat} 2015-07-24 13:53:04.266884500 2015-07-24 13:53:04,266 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:53:06.265341500 2015-07-24 13:53:06,265 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:53:58.404594500 2015-07-24 13:53:58,404 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:04.268416500 2015-07-24 13:54:04,268 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:06.271473500 2015-07-24 13:54:06,271 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:54:58.395066500 2015-07-24 13:54:58,394 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:55:00.394567500 2015-07-24 13:55:00,394 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. 2015-07-24 13:55:03.393513500 2015-07-24 13:55:03,393 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [mail.incoming.jepp.puller] Error when MailPullerWorker pulls emails: Authentication failed. {noformat} h2.*Workaround* Disable and re-enabled the Mail channel for the affected Service Desks. Mails will start being processed again.

    Atlassian JIRA | 2 years ago | Ivan Maduro
    javax.mail.AuthenticationFailedException: Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157)

    Root Cause Analysis

    1. javax.mail.AuthenticationFailedException

      Authentication failed. 2015-07-24 13:56:29.360215500 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208) 2015-07-24 13:56:29.360215500 at javax.mail.Service.connect(Service.java:295) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:176) 2015-07-24 13:56:29.360224500 at javax.mail.Service.connect(Service.java:196) 2015-07-24 13:56:29.360225500 at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:60) 2015-07-24 13:56:29.360225500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 2015-07-24 13:56:29.360227500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 2015-07-24 13:56:29.360227500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 2015-07-24 13:56:29.360228500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-07-24 13:56:29.360230500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) 2015-07-24 13:56:29.360231500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) 2015-07-24 13:56:29.360232500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360233500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360234500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360234500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) 2015-07-24 13:56:29.360236500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) 2015-07-24 13:56:29.360238500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360239500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) 2015-07-24 13:56:29.360239500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360240500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) 2015-07-24 13:56:29.360241500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) 2015-07-24 13:56:29.360242500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) 2015-07-24 13:56:29.360243500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) 2015-07-24 13:56:29.360243500 at com.sun.proxy.$Proxy4925.verifyConnectionDefinition(Unknown Source) 2015-07-24 13:56:29.360244500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.JEPP.JEPPServiceImpl.testChannelConnection(JEPPServiceImpl.scala:46) 2015-07-24 13:56:29.360250500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testChannelConnection(EmailPlatformChannelManagerImpl.scala:421) 2015-07-24 13:56:29.360253500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.com$atlassian$servicedesk$internal$feature$emailchannel$emailplatform$EmailPlatformChannelManagerImpl$$testEmailChannelConnectivity(EmailPlatformChannelManagerImpl.scala:348) 2015-07-24 13:56:29.360255500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:147) 2015-07-24 13:56:29.360256500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2$$anonfun$apply$19.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360257500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360258500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360260500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:146) 2015-07-24 13:56:29.360261500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl$$anonfun$testEmailChannel$2.apply(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360262500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-07-24 13:56:29.360263500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-07-24 13:56:29.360263500 at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.EmailPlatformChannelManagerImpl.testEmailChannel(EmailPlatformChannelManagerImpl.scala:145) 2015-07-24 13:56:29.360264500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.testEmailChannel(EmailChannelManagerDelegator.scala:104) 2015-07-24 13:56:29.360265500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157) 2015-07-24 13:56:29.360266500 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$testEmailChannel$3.apply(EmailChannelService.scala:157)

      at scalaz.$bslash$div$class.fold()
    2. Scalaz
      $bslash$div$minus.fold
      1. scalaz.$bslash$div$class.fold(Either.scala:40)
      2. scalaz.$bslash$div$minus.fold(Either.scala:283)
      2 frames
    3. com.atlassian.servicedesk
      EmailChannelService.testEmailChannel
      1. com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService.testEmailChannel(EmailChannelService.scala:155)
      1 frame