com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138)

Atlassian JIRA | Matthew Hunter | 4 years ago
  1. 0

    The Backup Manager for Confluence in OnDemand is not working for any customers. If you click 'Create Backup' it processes for a while, and then the following error is thrown: 'Woah! Something went wrong! Unexpected error during export has occurred' Stack trace that appears in logs is as follows: {noformat} @400000005020751936b43044 2012-08-07 13:53:19,917 ERROR [Long running task: OnDemandBackup] [ondemand.backupmanager.rest.OnDemandBackupTask] errorDuringExecution Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter@e51efc @400000005020751936b43bfc -- referer: https://eprosupport.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin | url: /wiki/rest/obm/1.0/runbackup | userName: sysadmin @400000005020751936b43fe4 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138) @400000005020751936b48a1c at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) @400000005020751936b48a1c at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) @400000005020751936b48e04 at java.lang.Thread.run(Thread.java:662) @400000005020751936b48e04 Caused by: java.lang.NullPointerException @400000005020751936b491ec at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupPluginData(FileXmlExporter.java:234) @400000005020751936b499bc at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupEverything(FileXmlExporter.java:112) @400000005020751936b49da4 at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport(AbstractXmlExporter.java:86) @400000005020751936b4a18c at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:55) @400000005020751936b4a95c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:105) @400000005020751936b4a95c ... 8 more {noformat} Fails on Confluence OnDemand instances with JIRA, and standalone instances.

    Atlassian JIRA | 4 years ago | Matthew Hunter
    com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138)
  2. 0

    The Backup Manager for Confluence in OnDemand is not working for any customers. If you click 'Create Backup' it processes for a while, and then the following error is thrown: 'Woah! Something went wrong! Unexpected error during export has occurred' Stack trace that appears in logs is as follows: {noformat} @400000005020751936b43044 2012-08-07 13:53:19,917 ERROR [Long running task: OnDemandBackup] [ondemand.backupmanager.rest.OnDemandBackupTask] errorDuringExecution Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter@e51efc @400000005020751936b43bfc -- referer: https://eprosupport.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin | url: /wiki/rest/obm/1.0/runbackup | userName: sysadmin @400000005020751936b43fe4 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138) @400000005020751936b48a1c at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) @400000005020751936b48a1c at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) @400000005020751936b48e04 at java.lang.Thread.run(Thread.java:662) @400000005020751936b48e04 Caused by: java.lang.NullPointerException @400000005020751936b491ec at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupPluginData(FileXmlExporter.java:234) @400000005020751936b499bc at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupEverything(FileXmlExporter.java:112) @400000005020751936b49da4 at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport(AbstractXmlExporter.java:86) @400000005020751936b4a18c at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:55) @400000005020751936b4a95c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:105) @400000005020751936b4a95c ... 8 more {noformat} Fails on Confluence OnDemand instances with JIRA, and standalone instances.

    Atlassian JIRA | 4 years ago | Matthew Hunter
    com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138)

    Root Cause Analysis

    1. com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException

      Error: PROBLEM_DURING_EXPORT. @400000005020751936b4630c java.lang.NullPointerException @400000005020751936b4630c at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backup(OnDemandExporter.java:123) @400000005020751936b466f4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:80) @400000005020751936b46adc at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) @400000005020751936b46ec4 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) @400000005020751936b472ac at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) @400000005020751936b47694 at java.util.concurrent.FutureTask.run(FutureTask.java:138)

      at java.util.concurrent.ThreadPoolExecutor$Worker.runTask()
    2. Java RT
      ThreadPoolExecutor$Worker.run
      1. java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
      2. java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
      2 frames