java.lang.StringIndexOutOfBoundsException: String index out of range: 0

Atlassian JIRA | Marco Garcia [Atlassian] | 9 months ago
  1. 0

    h3. Summary When an e-mail is sent in to the JSD mail handler that contains a character not parsable by the HtmlToWikiTextConverter, an exception is thrown and error is visible in the mail processing logs. h3. Environment * JIRA Service Desk v3.2.0-OD-03 h3. How to Diagnose If an email is sent in and an issue is not created, check the processing logs for the mail account at the following URL: https://<instance>.atlassian.net/secure/admin/SDMailInfo.jspa - Click *View log* to the right of the e-mail address used for your Service Desk, then click the *Processing Log* tab. The error {{String index out of range: 0}} will be in the *Details* column. h3. Expected Results E-mail is parsed successfully and a JSD issue is created with the e-mail contents. h3. Actual Results The below exception is thrown in the JIRA log file: {noformat} 2016-02-19 17:16:16,669 Caesium-1-2 ERROR anonymous [c.a.m.incoming.jepp.processor] Exception when MailHandlerWorker handles message: java.lang.StringIndexOutOfBoundsException: String index out of range: 0 at java.lang.String.charAt(String.java:646) at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter$FormattingVisitor.head(HtmlToWikiTextConverter.java:133) at org.jsoup.select.NodeTraversor.traverse(NodeTraversor.java:31) at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:88) at com.atlassian.mail.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:27) at com.atlassian.mail.MailUtils$1.convert(MailUtils.java:206) at com.atlassian.mail.MailUtils.extractTextFromPart(MailUtils.java:537) at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:487) at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:465) at com.atlassian.mail.MailUtils.getBody(MailUtils.java:225) at com.atlassian.mail.MailUtils.getBody(MailUtils.java:210) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailParser.parse(IncomingEmailParser.java:41) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueInJiraContext(IncomingEmailManager.scala:191) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueFromEmail(IncomingEmailManager.scala:171) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:146) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:145) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.createNewIssueWithMailChannel(IncomingEmailService.scala:145) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:102) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:99) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$f0a28e2c59a8a5c0c52a37404eee56bd$$$$nEmailContext$1$$anonfun$apply$16.apply(IncomingEmailService.scala:166) at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext$1.apply(IncomingEmailService.scala:165) at com.atlassian.servicedesk.internal.utils.context.AuthenticationContextUtil$.runAsUser(AuthenticationContextUtil.scala:15) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext(IncomingEmailService.scala:163) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$createNewOrCommentOnIssueWithMailChannel(IncomingEmailService.scala:99) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:79) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:78) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:78) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:77) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:77) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:76) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.processEmailWithMailChannel(IncomingEmailService.scala:76) at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.processMessage(SDMailHandler.scala:41) at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.handleNewMessage(SDMailHandler.scala:25) at com.atlassian.jira.internal.mail.processor.feature.processor.MailHandlerWorker.handle(MailHandlerWorker.java:64) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processMailItem(MailProcessorWorker.java:129) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.process(MailProcessorWorker.java:76) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorService.run(MailProcessorService.java:36) at com.atlassian.jira.internal.mail.processor.services.MailProcessorExecutor.run(MailProcessorExecutor.java:30) at com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:42) at com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:35) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) at java.lang.Thread.run(Thread.java:745) {noformat} h3.Workaround Contact Atlassian Cloud Support(https://support.atlassian.com/) to disable the HtmlToWikiTextConverter.

    Atlassian JIRA | 9 months ago | Marco Garcia [Atlassian]
    java.lang.StringIndexOutOfBoundsException: String index out of range: 0
  2. 0

    h3. Summary When an e-mail is sent in to the JSD mail handler that contains a character not parsable by the HtmlToWikiTextConverter, an exception is thrown and error is visible in the mail processing logs. h3. Environment * JIRA Service Desk v3.2.0-OD-03 h3. How to Diagnose If an email is sent in and an issue is not created, check the processing logs for the mail account at the following URL: https://<instance>.atlassian.net/secure/admin/SDMailInfo.jspa - Click *View log* to the right of the e-mail address used for your Service Desk, then click the *Processing Log* tab. The error {{String index out of range: 0}} will be in the *Details* column. h3. Expected Results E-mail is parsed successfully and a JSD issue is created with the e-mail contents. h3. Actual Results The below exception is thrown in the JIRA log file: {noformat} 2016-02-19 17:16:16,669 Caesium-1-2 ERROR anonymous [c.a.m.incoming.jepp.processor] Exception when MailHandlerWorker handles message: java.lang.StringIndexOutOfBoundsException: String index out of range: 0 at java.lang.String.charAt(String.java:646) at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter$FormattingVisitor.head(HtmlToWikiTextConverter.java:133) at org.jsoup.select.NodeTraversor.traverse(NodeTraversor.java:31) at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:88) at com.atlassian.mail.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:27) at com.atlassian.mail.MailUtils$1.convert(MailUtils.java:206) at com.atlassian.mail.MailUtils.extractTextFromPart(MailUtils.java:537) at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:487) at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:465) at com.atlassian.mail.MailUtils.getBody(MailUtils.java:225) at com.atlassian.mail.MailUtils.getBody(MailUtils.java:210) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailParser.parse(IncomingEmailParser.java:41) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueInJiraContext(IncomingEmailManager.scala:191) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueFromEmail(IncomingEmailManager.scala:171) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:146) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:145) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.createNewIssueWithMailChannel(IncomingEmailService.scala:145) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:102) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:99) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$f0a28e2c59a8a5c0c52a37404eee56bd$$$$nEmailContext$1$$anonfun$apply$16.apply(IncomingEmailService.scala:166) at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext$1.apply(IncomingEmailService.scala:165) at com.atlassian.servicedesk.internal.utils.context.AuthenticationContextUtil$.runAsUser(AuthenticationContextUtil.scala:15) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext(IncomingEmailService.scala:163) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$createNewOrCommentOnIssueWithMailChannel(IncomingEmailService.scala:99) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:79) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:78) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:78) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:77) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:77) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:76) at scalaz.$bslash$div.flatMap(Either.scala:134) at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.processEmailWithMailChannel(IncomingEmailService.scala:76) at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.processMessage(SDMailHandler.scala:41) at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.handleNewMessage(SDMailHandler.scala:25) at com.atlassian.jira.internal.mail.processor.feature.processor.MailHandlerWorker.handle(MailHandlerWorker.java:64) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processMailItem(MailProcessorWorker.java:129) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.process(MailProcessorWorker.java:76) at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorService.run(MailProcessorService.java:36) at com.atlassian.jira.internal.mail.processor.services.MailProcessorExecutor.run(MailProcessorExecutor.java:30) at com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:42) at com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:35) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) at java.lang.Thread.run(Thread.java:745) {noformat} h3.Workaround Contact Atlassian Cloud Support(https://support.atlassian.com/) to disable the HtmlToWikiTextConverter.

    Atlassian JIRA | 9 months ago | Marco Garcia [Atlassian]
    java.lang.StringIndexOutOfBoundsException: String index out of range: 0
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Root Cause Analysis

  1. java.lang.StringIndexOutOfBoundsException

    String index out of range: 0

    at java.lang.String.charAt()
  2. Java RT
    String.charAt
    1. java.lang.String.charAt(String.java:646)
    1 frame
  3. com.atlassian.mail
    HtmlToWikiTextConverter$FormattingVisitor.head
    1. com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter$FormattingVisitor.head(HtmlToWikiTextConverter.java:133)
    1 frame
  4. jsoup
    NodeTraversor.traverse
    1. org.jsoup.select.NodeTraversor.traverse(NodeTraversor.java:31)
    1 frame
  5. com.atlassian.mail
    MailUtils.getBody
    1. com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:88)
    2. com.atlassian.mail.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:27)
    3. com.atlassian.mail.MailUtils$1.convert(MailUtils.java:206)
    4. com.atlassian.mail.MailUtils.extractTextFromPart(MailUtils.java:537)
    5. com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:487)
    6. com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:465)
    7. com.atlassian.mail.MailUtils.getBody(MailUtils.java:225)
    8. com.atlassian.mail.MailUtils.getBody(MailUtils.java:210)
    8 frames
  6. com.atlassian.servicedesk
    IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply
    1. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailParser.parse(IncomingEmailParser.java:41)
    2. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueInJiraContext(IncomingEmailManager.scala:191)
    3. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueFromEmail(IncomingEmailManager.scala:171)
    4. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:146)
    5. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:145)
    5 frames
  7. Scalaz
    $bslash$div.flatMap
    1. scalaz.$bslash$div.flatMap(Either.scala:134)
    1 frame
  8. com.atlassian.servicedesk
    IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply
    1. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.createNewIssueWithMailChannel(IncomingEmailService.scala:145)
    2. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:102)
    3. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:99)
    4. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$f0a28e2c59a8a5c0c52a37404eee56bd$$$$nEmailContext$1$$anonfun$apply$16.apply(IncomingEmailService.scala:166)
    5. com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24)
    6. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext$1.apply(IncomingEmailService.scala:165)
    7. com.atlassian.servicedesk.internal.utils.context.AuthenticationContextUtil$.runAsUser(AuthenticationContextUtil.scala:15)
    8. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext(IncomingEmailService.scala:163)
    9. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$createNewOrCommentOnIssueWithMailChannel(IncomingEmailService.scala:99)
    10. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:79)
    11. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:78)
    11 frames
  9. Scalaz
    $bslash$div.flatMap
    1. scalaz.$bslash$div.flatMap(Either.scala:134)
    1 frame
  10. com.atlassian.servicedesk
    IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply
    1. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:78)
    2. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:77)
    2 frames
  11. Scalaz
    $bslash$div.flatMap
    1. scalaz.$bslash$div.flatMap(Either.scala:134)
    1 frame
  12. com.atlassian.servicedesk
    IncomingEmailService$$anonfun$1.apply
    1. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:77)
    2. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:76)
    2 frames
  13. Scalaz
    $bslash$div.flatMap
    1. scalaz.$bslash$div.flatMap(Either.scala:134)
    1 frame
  14. com.atlassian.servicedesk
    SDMailHandler.handleNewMessage
    1. com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.processEmailWithMailChannel(IncomingEmailService.scala:76)
    2. com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.processMessage(SDMailHandler.scala:41)
    3. com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.handleNewMessage(SDMailHandler.scala:25)
    3 frames
  15. com.atlassian.jira
    MailJobRunner.runJob
    1. com.atlassian.jira.internal.mail.processor.feature.processor.MailHandlerWorker.handle(MailHandlerWorker.java:64)
    2. com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processMailItem(MailProcessorWorker.java:129)
    3. com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.process(MailProcessorWorker.java:76)
    4. com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorService.run(MailProcessorService.java:36)
    5. com.atlassian.jira.internal.mail.processor.services.MailProcessorExecutor.run(MailProcessorExecutor.java:30)
    6. com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:42)
    7. com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:35)
    7 frames
  16. com.atlassian.scheduler
    SchedulerQueueWorker.run
    1. com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
    2. com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
    3. com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
    4. com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
    5. com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
    6. com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
    7. com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
    8. com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
    9. com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
    10. com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
    11. com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
    11 frames
  17. Java RT
    Thread.run
    1. java.lang.Thread.run(Thread.java:745)
    1 frame