java.lang.NullPointerException

Atlassian JIRA | Azwandi Mohd Aris | 7 years ago
  1. 0

    Possibly related to [CONF-17016] Steps to reproduce: # Add LDAP integration # So far, there are two ways that could yield the exception: ** In _Manage users_ screen, click _Show All Users_ ** In _Manage users_ screen, search for a user. Only some searches are affected. For example, if there is more than one user sharing the same starting alphabet, like "Zed" and "Zep", searching for "Z" yields the stack trace Stack trace: {code} 2009-12-10 16:42:04,140 ERROR [http-8310-1] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action -- referer: http://localhost:8310/admin/users/browseusers.action | url: /admin/users/showallusers.action | userName: admin java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) at com.atlassian.confluence.user.actions.SearchUsersAction$1.compare(SearchUsersAction.java:149) at java.util.Arrays.mergeSort(Arrays.java:1284) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1295) at java.util.Arrays.sort(Arrays.java:1223) at java.util.Collections.sort(Collections.java:159) at com.atlassian.confluence.user.actions.SearchUsersAction.doUserSearch(SearchUsersAction.java:145) at com.atlassian.confluence.user.actions.BrowseUsersAction.execute(BrowseUsersAction.java:13) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:49) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:23) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:57) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:26) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:58) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:44) at ... {code}

    Atlassian JIRA | 7 years ago | Azwandi Aris [Atlassian]
    java.lang.NullPointerException
  2. 0

    Possibly related to [CONF-17016] Steps to reproduce: # Add LDAP integration # So far, there are two ways that could yield the exception: ** In _Manage users_ screen, click _Show All Users_ ** In _Manage users_ screen, search for a user. Only some searches are affected. For example, if there is more than one user sharing the same starting alphabet, like "Zed" and "Zep", searching for "Z" yields the stack trace Stack trace: {code} 2009-12-10 16:42:04,140 ERROR [http-8310-1] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action -- referer: http://localhost:8310/admin/users/browseusers.action | url: /admin/users/showallusers.action | userName: admin java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) at com.atlassian.confluence.user.actions.SearchUsersAction$1.compare(SearchUsersAction.java:149) at java.util.Arrays.mergeSort(Arrays.java:1284) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1295) at java.util.Arrays.sort(Arrays.java:1223) at java.util.Collections.sort(Collections.java:159) at com.atlassian.confluence.user.actions.SearchUsersAction.doUserSearch(SearchUsersAction.java:145) at com.atlassian.confluence.user.actions.BrowseUsersAction.execute(BrowseUsersAction.java:13) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:49) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:23) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:57) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:26) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:58) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:44) at ... {code}

    Atlassian JIRA | 7 years ago | Azwandi Mohd Aris
    java.lang.NullPointerException
  3. 0

    When a plugin cannot be loaded, the automatic support request throws an null pointer. We should handle this exception and continue with the support request. I think it's trying to list out the descriptor and can't. See http://confluence.atlassian.com/display/CONFKB/Exception+when+Creating+Support+Request To replicate: # Create an empty file or directory in the bundled-plugins folder # Start Confluence # Notice that the fake "plugin" cannot be loaded, in Administration >> Plugins # Try to create a support request Stack trace: Cause org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getPlugins' in class com.atlassian.confluence.admin.actions.RaiseSupportRequestAction threw exception java.lang.NullPointerException @ /admin/raisesupportrequest.vm[52,30] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:205) caused by: java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) Stack Trace:[hide] org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getPlugins' in class com.atlassian.confluence.admin.actions.RaiseSupportRequestAction threw exception java.lang.NullPointerException @ /admin/raisesupportrequest.vm[52,30] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:205) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:203) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:419) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:383) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:170) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:74) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:88) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:318) at org.apache.velocity.Template.merge(Template.java:254) at com.opensymphony.webwork.dispatcher.VelocityResult.doExecute(VelocityResult.java:91) at com.atlassian.xwork.results.ProfiledVelocityResult.doExecute(ProfiledVelocityResult.java:21) at com.opensymphony.webwork.dispatcher.WebWorkResultSupport.execute(WebWorkResultSupport.java:116) at com.opensymphony.xwork.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:263) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:187) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:48) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:23) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:54) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:26) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:43) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:108) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:67) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:39) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:38) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.xwork.interceptors.TransactionalInvocation.invokeAndHandleExceptions(TransactionalInvocation.java:72) at com.atlassian.xwork.interceptors.TransactionalInvocation.invokeInTransaction(TransactionalInvocation.java:59) at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:56) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115) at com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:53) at com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118) at com.atlassian.confluence.util.profiling.ProfilingPageFilter.parsePage(ProfilingPageFilter.java:153) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:54) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:105) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:54) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:23) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120) at com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:35) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:170) at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:29) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:34) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:64) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Thread.java:613) Caused by: java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) at com.atlassian.confluence.admin.actions.RaiseSupportRequestAction$1.compare(RaiseSupportRequestAction.java:173) at java.util.Arrays.mergeSort(Arrays.java:1284) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1295) at java.util.Arrays.sort(Arrays.java:1223) at java.util.Collections.sort(Collections.java:159) at com.atlassian.confluence.admin.actions.RaiseSupportRequestAction.getPlugins(RaiseSupportRequestAction.java:177) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.velocity.runtime.parser.node.PropertyExecutor.execute(PropertyExecutor.java:137) at org.apache.velocity.util.introspection.UberspectImpl$VelGetterImpl.invoke(UberspectImpl.java:350) at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:180) ... 140 more

    Atlassian JIRA | 7 years ago | Jeremy Largman
    java.lang.NullPointerException
  4. Speed up your debug routine!

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  5. 0

    When a plugin cannot be loaded, the automatic support request throws an null pointer. We should handle this exception and continue with the support request. I think it's trying to list out the descriptor and can't. See http://confluence.atlassian.com/display/CONFKB/Exception+when+Creating+Support+Request To replicate: # Create an empty file or directory in the bundled-plugins folder # Start Confluence # Notice that the fake "plugin" cannot be loaded, in Administration >> Plugins # Try to create a support request Stack trace: Cause org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getPlugins' in class com.atlassian.confluence.admin.actions.RaiseSupportRequestAction threw exception java.lang.NullPointerException @ /admin/raisesupportrequest.vm[52,30] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:205) caused by: java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) Stack Trace:[hide] org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getPlugins' in class com.atlassian.confluence.admin.actions.RaiseSupportRequestAction threw exception java.lang.NullPointerException @ /admin/raisesupportrequest.vm[52,30] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:205) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:203) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:419) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:383) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:170) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:74) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:88) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:318) at org.apache.velocity.Template.merge(Template.java:254) at com.opensymphony.webwork.dispatcher.VelocityResult.doExecute(VelocityResult.java:91) at com.atlassian.xwork.results.ProfiledVelocityResult.doExecute(ProfiledVelocityResult.java:21) at com.opensymphony.webwork.dispatcher.WebWorkResultSupport.execute(WebWorkResultSupport.java:116) at com.opensymphony.xwork.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:263) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:187) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:48) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:23) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:54) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:26) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:43) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:108) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:67) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:39) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:38) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.atlassian.xwork.interceptors.TransactionalInvocation.invokeAndHandleExceptions(TransactionalInvocation.java:72) at com.atlassian.xwork.interceptors.TransactionalInvocation.invokeInTransaction(TransactionalInvocation.java:59) at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:56) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165) at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115) at com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:53) at com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118) at com.atlassian.confluence.util.profiling.ProfilingPageFilter.parsePage(ProfilingPageFilter.java:153) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:54) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:105) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:54) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:23) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120) at com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:35) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:170) at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:29) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:34) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:64) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:54) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Thread.java:613) Caused by: java.lang.NullPointerException at java.lang.String.compareTo(String.java:997) at com.atlassian.confluence.admin.actions.RaiseSupportRequestAction$1.compare(RaiseSupportRequestAction.java:173) at java.util.Arrays.mergeSort(Arrays.java:1284) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1296) at java.util.Arrays.mergeSort(Arrays.java:1295) at java.util.Arrays.sort(Arrays.java:1223) at java.util.Collections.sort(Collections.java:159) at com.atlassian.confluence.admin.actions.RaiseSupportRequestAction.getPlugins(RaiseSupportRequestAction.java:177) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.velocity.runtime.parser.node.PropertyExecutor.execute(PropertyExecutor.java:137) at org.apache.velocity.util.introspection.UberspectImpl$VelGetterImpl.invoke(UberspectImpl.java:350) at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:180) ... 140 more

    Atlassian JIRA | 7 years ago | Jeremy Largman
    java.lang.NullPointerException

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    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at java.lang.String.compareTo()
    2. Java RT
      String.compareTo
      1. java.lang.String.compareTo(String.java:997)
      1 frame
    3. com.atlassian.confluence
      SearchUsersAction$1.compare
      1. com.atlassian.confluence.user.actions.SearchUsersAction$1.compare(SearchUsersAction.java:149)
      1 frame
    4. Java RT
      Collections.sort
      1. java.util.Arrays.mergeSort(Arrays.java:1284)
      2. java.util.Arrays.mergeSort(Arrays.java:1296)
      3. java.util.Arrays.mergeSort(Arrays.java:1295)
      4. java.util.Arrays.sort(Arrays.java:1223)
      5. java.util.Collections.sort(Collections.java:159)
      5 frames
    5. com.atlassian.confluence
      BrowseUsersAction.execute
      1. com.atlassian.confluence.user.actions.SearchUsersAction.doUserSearch(SearchUsersAction.java:145)
      2. com.atlassian.confluence.user.actions.BrowseUsersAction.execute(BrowseUsersAction.java:13)
      2 frames
    6. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
      1 frame
    7. com.opensymphony.xwork
      AroundInterceptor.intercept
      1. com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      1 frame
    8. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    9. com.atlassian.confluence
      LoggingContextInterceptor.intercept
      1. com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:49)
      1 frame
    10. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    11. com.atlassian.confluence
      CancellingInterceptor.intercept
      1. com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:23)
      1 frame
    12. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    13. com.atlassian.confluence
      PermissionCheckInterceptor.intercept
      1. com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:57)
      1 frame
    14. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    15. com.atlassian.confluence
      BootstrapAwareInterceptor.intercept
      1. com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:26)
      1 frame
    16. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    17. com.opensymphony.xwork
      AroundInterceptor.intercept
      1. com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      1 frame
    18. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    19. com.atlassian.confluence
      UserAwareInterceptor.intercept
      1. com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:58)
      1 frame
    20. XWork Tiger Extensions
      DefaultActionInvocation.invoke
      1. com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      1 frame
    21. com.atlassian.confluence
      CommentAwareInterceptor.intercept
      1. com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:44)
      1 frame