java.lang.NullPointerException

JIRA | Kilian | 6 years ago
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  1. 0

    Emails that contain attached eml files do not result in issue/comment creation. This is the error I receive as admin: javax.mail.MessagingException: Unhandled Exception occurred during processing, type=java.lang.NullPointerException), location=com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95). Likely this is a BUG: null; nested exception is: java.lang.NullPointerException at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:634) at com.javahollic.jira.emh.service.EMHIssueHandler.handleMessage(EMHIssueHandler.java:127) at com.javahollic.jira.emh.service.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:76) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:54) at com.javahollic.jira.emh.service.EMHIssueHandler.sendUpdates(EMHIssueHandler.java:770) at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:589) ... 7 more

    JIRA | 6 years ago | Kilian
    java.lang.NullPointerException
  2. 0

    Emails that contain attached eml files do not result in issue/comment creation. This is the error I receive as admin: javax.mail.MessagingException: Unhandled Exception occurred during processing, type=java.lang.NullPointerException), location=com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95). Likely this is a BUG: null; nested exception is: java.lang.NullPointerException at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:634) at com.javahollic.jira.emh.service.EMHIssueHandler.handleMessage(EMHIssueHandler.java:127) at com.javahollic.jira.emh.service.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:76) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:54) at com.javahollic.jira.emh.service.EMHIssueHandler.sendUpdates(EMHIssueHandler.java:770) at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:589) ... 7 more

    JIRA | 6 years ago | Kilian
    java.lang.NullPointerException
  3. 0

    Hi Andy, We are getting an error when a watcher responds to an issue via email. For example, a end user (non JIRA user) sends an issue via email, they get a response back with their ticket number, etc. Should they then respond to that email (and add a comment) an error is thrown to the administrator via email. The comment seems to be added ok however there is an email containing an error. The error is as follows: This is an automated email from the issue creation service at "http://X.X.X.X:8080". An error was encountered whilst handling messages from the mail server "NYI CIT" using the handler "class com.javahollic.jira.emh.service.CreateOrCommentHandler". The error was: ------------------------ "An Error occured, the message could not be processed but has not been deleted, from 'Jonathan Cahill <jcahill33@gmail.com>', subject: Re: [CIT_HelpDesk] Created issue: CITHD-43" ------------------------ The error and the email that caused the error are attached to this email. If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service: -- This message is automatically generated by JIRA. - For more information on JIRA, see: http://www.atlassian.com/software/jira Additionally, in the log and as an attachment, the following additional information is noted: javax.mail.MessagingException: Unhandled Exception occurred during processing, type=java.lang.NullPointerException), location=com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95). Likely this is a BUG: null; nested exception is: java.lang.NullPointerException at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:620) at com.javahollic.jira.emh.service.EMHIssueHandler.handleMessage(EMHIssueHandler.java:128) at com.javahollic.jira.emh.service.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:67) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:54) at com.javahollic.jira.emh.service.EMHIssueHandler.sendUpdates(EMHIssueHandler.java:756) at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:576) ... 7 more Any assistance you can offer would be most appreciated. Thank you again in advance for all of your assistance.

    JIRA | 6 years ago | Jonathan Cahill
    java.lang.NullPointerException
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  5. 0

    Hi Andy, We are getting an error when a watcher responds to an issue via email. For example, a end user (non JIRA user) sends an issue via email, they get a response back with their ticket number, etc. Should they then respond to that email (and add a comment) an error is thrown to the administrator via email. The comment seems to be added ok however there is an email containing an error. The error is as follows: This is an automated email from the issue creation service at "http://X.X.X.X:8080". An error was encountered whilst handling messages from the mail server "NYI CIT" using the handler "class com.javahollic.jira.emh.service.CreateOrCommentHandler". The error was: ------------------------ "An Error occured, the message could not be processed but has not been deleted, from 'Jonathan Cahill <jcahill33@gmail.com>', subject: Re: [CIT_HelpDesk] Created issue: CITHD-43" ------------------------ The error and the email that caused the error are attached to this email. If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service: -- This message is automatically generated by JIRA. - For more information on JIRA, see: http://www.atlassian.com/software/jira Additionally, in the log and as an attachment, the following additional information is noted: javax.mail.MessagingException: Unhandled Exception occurred during processing, type=java.lang.NullPointerException), location=com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95). Likely this is a BUG: null; nested exception is: java.lang.NullPointerException at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:620) at com.javahollic.jira.emh.service.EMHIssueHandler.handleMessage(EMHIssueHandler.java:128) at com.javahollic.jira.emh.service.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:67) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:54) at com.javahollic.jira.emh.service.EMHIssueHandler.sendUpdates(EMHIssueHandler.java:756) at com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:576) ... 7 more Any assistance you can offer would be most appreciated. Thank you again in advance for all of your assistance.

    JIRA | 6 years ago | Jonathan Cahill
    java.lang.NullPointerException

    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup()
    2. com.atlassian.jira
      DefaultIssueUpdater.doUpdate
      1. com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:95)
      2. com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:54)
      2 frames
    3. com.javahollic.jira
      CreateOrCommentHandler.handleMessage
      1. com.javahollic.jira.emh.service.EMHIssueHandler.sendUpdates(EMHIssueHandler.java:770)
      2. com.javahollic.jira.emh.service.EMHIssueHandler.runProcessor(EMHIssueHandler.java:589)
      3. com.javahollic.jira.emh.service.EMHIssueHandler.handleMessage(EMHIssueHandler.java:127)
      4. com.javahollic.jira.emh.service.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:76)
      4 frames
    4. com.atlassian.jira
      ServiceRunner.execute
      1. com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189)
      2. com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
      3. com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
      3 frames
    5. quartz
      SimpleThreadPool$WorkerThread.run
      1. org.quartz.core.JobRunShell.run(JobRunShell.java:191)
      2. org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
      2 frames