javax.mail.AuthenticationFailedException: [ALERT] Too many simultaneous connections. (Failure)

JIRA | Jesse Alvarez | 3 years ago
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  1. 0

    We have a pending PO for the JEMH plugin and have it installed and generally working. However, we have a possible show-stopper: multiple JEMH profiles using the same Jira mail server fail to get to the associated profile project likely due to the cap on simultaneous connections to a gmail inbox: Here is our current setup: Incoming Mail: POP/IMAP Mail Servers; jira.something@my.domain Host: Username: jira.something@my.domain *Our mail is handled by google mail - so the above is a real mailbox. JEMH Profiles: the email addresses for the configured profiles are gmail groups where the above address (jira.something@my.domain) is a member. These profiles are set up to use the group address to send notifications to enable email-replies-to-ticket-comments. We have 18 profiles set up and only about 3 will work at any given time. I have gone through the configurations several times and find that they are in order. One work-around is to create a Jira Mail Server for each profile. However this is not cost-effective as we build games. Lots of games. So at this point we need a solution. Is there something I am overlooking? Maybe a config switch I forgot to turn on? An "any" key I forgot to press? Please see the below output from the error log. Regards Jesse Alvarez Error from the server logs: javax.mail.AuthenticationFailedException: [ALERT] Too many simultaneous connections. (Failure) at com.sun.mail.imap.IMAPStore.protocolConnect( at javax.mail.Service.connect( at$MessageProviderImpl.getAndProcessMail( at at at at com.atlassian.jira.service.ServiceRunner.execute( at at com.atlassian.multitenant.quartz.MultiTenantThreadPool$ at org.quartz.simpl.SimpleThreadPool$

    JIRA | 3 years ago | Jesse Alvarez
    javax.mail.AuthenticationFailedException: [ALERT] Too many simultaneous connections. (Failure)
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Root Cause Analysis

  1. javax.mail.AuthenticationFailedException

    [ALERT] Too many simultaneous connections. (Failure)

    at com.sun.mail.imap.IMAPStore.protocolConnect()
  2. JavaMail API (compat)
    1. com.sun.mail.imap.IMAPStore.protocolConnect(
    1 frame
  3. JavaMail API
    1. javax.mail.Service.connect(
    1 frame
  4. com.atlassian.jira
    5. com.atlassian.jira.service.ServiceRunner.execute(
    5 frames
  5. quartz
    1 frame
  6. com.atlassian.multitenant
    1. com.atlassian.multitenant.quartz.MultiTenantThreadPool$
    1 frame
  7. quartz
    1. org.quartz.simpl.SimpleThreadPool$
    1 frame