java.io.FileNotFoundException: /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory)

Atlassian JIRA | Paulo Junior [Atlassian] | 11 months ago
  1. 0

    h3. Summary A custom logo is not preserved after a seamless upgrade is done on a Cloud instance. h3. Steps to Reproduce # Upload a custom logo to an instance. # Perform a seamless (zero downtime) upgrade to that instance. # _BUG_ The custom logo will not be preserved h3.Workaround The logo can be re-uploaded. Alternatively, the logo can be recovered from the archived home directory which is kept for 7 days. Please contact Atlassian Support if you would like us to recover it for you. h3. Notes The JIRA_HOME/logos directory must be a shared directory to be preserved during the upgrade. {code:java} java.io.FileNotFoundException: /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory) at java.io.FileInputStream.open0(Native Method) at java.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.<init>(FileInputStream.java:138) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInputStream(AutoLookAndFeelManager.java:214) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:204) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:60) at com.atlassian.jira.lookandfeel.EditLookAndFeel.doUploadLogo(EditLookAndFeel.java:288) ... 3 filtered {code}

    Atlassian JIRA | 11 months ago | Paulo Junior
    java.io.FileNotFoundException: /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory)
  2. 0

    h3. Summary A custom logo is not preserved after a seamless upgrade is done on a Cloud instance. h3. Steps to Reproduce # Upload a custom logo to an instance. # Perform a seamless (zero downtime) upgrade to that instance. # _BUG_ The custom logo will not be preserved h3.Workaround The logo can be re-uploaded. Alternatively, the logo can be recovered from the archived home directory which is kept for 7 days. Please contact Atlassian Support if you would like us to recover it for you. h3. Notes The JIRA_HOME/logos directory must be a shared directory to be preserved during the upgrade. {code:java} java.io.FileNotFoundException: /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory) at java.io.FileInputStream.open0(Native Method) at java.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.<init>(FileInputStream.java:138) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInputStream(AutoLookAndFeelManager.java:214) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:204) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:60) at com.atlassian.jira.lookandfeel.EditLookAndFeel.doUploadLogo(EditLookAndFeel.java:288) ... 3 filtered {code}

    Atlassian JIRA | 11 months ago | Paulo Junior [Atlassian]
    java.io.FileNotFoundException: /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory)
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Root Cause Analysis

  1. java.io.FileNotFoundException

    /data/jirastudio/jira/j2ee_jira_3a4f6071fdf2a79d71b8e36971ef6e629d5285fb/home/logos/jira-logo-scaled.png (No such file or directory)

    at java.io.FileInputStream.open0()
  2. Java RT
    FileInputStream.<init>
    1. java.io.FileInputStream.open0(Native Method)
    2. java.io.FileInputStream.open(FileInputStream.java:195)
    3. java.io.FileInputStream.<init>(FileInputStream.java:138)
    3 frames
  3. com.atlassian.jira
    EditLookAndFeel.doUploadLogo
    1. com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInputStream(AutoLookAndFeelManager.java:214)
    2. com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:204)
    3. com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:60)
    4. com.atlassian.jira.lookandfeel.EditLookAndFeel.doUploadLogo(EditLookAndFeel.java:288)
    4 frames