java.lang.NullPointerException

Atlassian JIRA | Hazwan Ariffin [Atlassian] | 2 years ago
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  1. 0

    Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition. This might be related to having username that has a combination of uppercase and lowercase letter as well. *Steps to Reproduce* # Access Customer Portal with a Username that has combination of uppercase and lowercase letters. # Tried to create a request with *Notify Hipchat* post function in the create issue transition # Getting an error !error.PNG|thumbnail! # JIRA logs is showing {noformat} 2015-02-16 12:32:06,275 TP-Processor25 ERROR PJoseph 752x192301x1 p764so 211.25.19.194,165.254.226.162 /servicedesk/customer/portal/2/create/54 [feature.customer.request.ServiceDeskWorkflowInitializationManager] Error initializing workflow java.lang.NullPointerException at com.atlassian.labs.jira.workflow.HipChatPostFunction.execute(HipChatPostFunction.java:75) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:60) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:58) at scalaz.$bslash$div$class.map(Either.scala:94) at scalaz.$bslash$div$minus.map(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:58) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:56) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:56) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:54) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflow(ServiceDeskWorkflowInitializationManager.scala:54) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflowForIssue(ServiceDeskWorkflowInitializationManager.scala:35) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager.com$atlassian$servicedesk$internal$feature$customer$request$CustomerRequestManager$$saveIssueIntoJIRA(CustomerRequestManager.scala:128) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:82) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:73) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:73) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:72) at scalaz.$bslash$div$class.flatMap(Either.scala:117) {noformat} *Possible Workaround* Check if the username has combination of uppercase and lowercase letters. Try to replace it with all lowercase and check how it goes.

    Atlassian JIRA | 2 years ago | Hazwan Ariffin [Atlassian]
    java.lang.NullPointerException
  2. 0

    Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition. This might be related to having username that has a combination of uppercase and lowercase letter as well. *Steps to Reproduce* # Access Customer Portal with a Username that has combination of uppercase and lowercase letters. # Tried to create a request with *Notify Hipchat* post function in the create issue transition # Getting an error !error.PNG|thumbnail! # JIRA logs is showing {noformat} 2015-02-16 12:32:06,275 TP-Processor25 ERROR PJoseph 752x192301x1 p764so 211.25.19.194,165.254.226.162 /servicedesk/customer/portal/2/create/54 [feature.customer.request.ServiceDeskWorkflowInitializationManager] Error initializing workflow java.lang.NullPointerException at com.atlassian.labs.jira.workflow.HipChatPostFunction.execute(HipChatPostFunction.java:75) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:60) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:58) at scalaz.$bslash$div$class.map(Either.scala:94) at scalaz.$bslash$div$minus.map(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:58) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:56) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:56) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:54) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflow(ServiceDeskWorkflowInitializationManager.scala:54) at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflowForIssue(ServiceDeskWorkflowInitializationManager.scala:35) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager.com$atlassian$servicedesk$internal$feature$customer$request$CustomerRequestManager$$saveIssueIntoJIRA(CustomerRequestManager.scala:128) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:82) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:73) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:73) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:72) at scalaz.$bslash$div$class.flatMap(Either.scala:117) {noformat} *Possible Workaround* Check if the username has combination of uppercase and lowercase letters. Try to replace it with all lowercase and check how it goes.

    Atlassian JIRA | 2 years ago | Hazwan Ariffin [Atlassian]
    java.lang.NullPointerException

    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at com.atlassian.labs.jira.workflow.HipChatPostFunction.execute()
    2. com.atlassian.labs
      HipChatPostFunction.execute
      1. com.atlassian.labs.jira.workflow.HipChatPostFunction.execute(HipChatPostFunction.java:75)
      1 frame
    3. com.opensymphony.workflow
      AbstractWorkflow.initialize
      1. com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
      2. com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
      3. com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615)
      3 frames
    4. com.atlassian.servicedesk
      ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply
      1. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:60)
      2. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1$$anonfun$apply$2.apply(ServiceDeskWorkflowInitializationManager.scala:58)
      2 frames
    5. Scalaz
      $bslash$div$minus.map
      1. scalaz.$bslash$div$class.map(Either.scala:94)
      2. scalaz.$bslash$div$minus.map(Either.scala:283)
      2 frames
    6. com.atlassian.servicedesk
      ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply
      1. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:58)
      2. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1$$anonfun$apply$1.apply(ServiceDeskWorkflowInitializationManager.scala:56)
      2 frames
    7. Scalaz
      $bslash$div$minus.flatMap
      1. scalaz.$bslash$div$class.flatMap(Either.scala:117)
      2. scalaz.$bslash$div$minus.flatMap(Either.scala:283)
      2 frames
    8. com.atlassian.servicedesk
      ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply
      1. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:56)
      2. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager$$anonfun$initializeWorkflow$1.apply(ServiceDeskWorkflowInitializationManager.scala:54)
      2 frames
    9. Scalaz
      $bslash$div$minus.flatMap
      1. scalaz.$bslash$div$class.flatMap(Either.scala:117)
      2. scalaz.$bslash$div$minus.flatMap(Either.scala:283)
      2 frames
    10. com.atlassian.servicedesk
      CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply
      1. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflow(ServiceDeskWorkflowInitializationManager.scala:54)
      2. com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskWorkflowInitializationManager.initializeWorkflowForIssue(ServiceDeskWorkflowInitializationManager.scala:35)
      3. com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager.com$atlassian$servicedesk$internal$feature$customer$request$CustomerRequestManager$$saveIssueIntoJIRA(CustomerRequestManager.scala:128)
      4. com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:82)
      5. com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1$$anonfun$apply$2.apply(CustomerRequestManager.scala:73)
      5 frames
    11. Scalaz
      $bslash$div$minus.flatMap
      1. scalaz.$bslash$div$class.flatMap(Either.scala:117)
      2. scalaz.$bslash$div$minus.flatMap(Either.scala:283)
      2 frames
    12. com.atlassian.servicedesk
      CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply
      1. com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:73)
      2. com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager$$anonfun$createRequest$2$$anonfun$apply$1.apply(CustomerRequestManager.scala:72)
      2 frames
    13. Scalaz
      $bslash$div$class.flatMap
      1. scalaz.$bslash$div$class.flatMap(Either.scala:117)
      1 frame