com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)

Atlassian JIRA | Mauro Fernandez Badii [Atlassian] | 1 year ago
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  1. 0

    When JIRA Mail handler tries to insert in the database an email that contains the character 0x00 {{NUL}} the issue will not be created and the following error will keep cycling every 1 minute: {noformat} 2015-12-18 10:26:30.460552500 2015-12-18 10:26:30,458 Caesium-1-2 WARN anonymous my-mail-handler [c.a.mail.incoming.mailfetcherservice] my-mail-handler[10101]: Unable to create issue with message. 2015-12-18 10:26:30.460553500 com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 2015-12-18 10:26:30.461001500 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 2015-12-18 10:26:30.461001500 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) 2015-12-18 10:26:30.461042500 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) 2015-12-18 10:26:30.461042500 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) 2015-12-18 10:26:30.461043500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:453) 2015-12-18 10:26:30.461044500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:447) 2015-12-18 10:26:30.461083500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:394) 2015-12-18 10:26:30.461083500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:279) 2015-12-18 10:26:30.461084500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:275) 2015-12-18 10:26:30.461123500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:78) 2015-12-18 10:26:30.461124500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:70) 2015-12-18 10:26:30.461124500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:40) 2015-12-18 10:26:30.461164500 at java.lang.Thread.run(Thread.java:745) 2015-12-18 10:26:30.461165500 Caused by: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.461210500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461303500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461304500 at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:767) 2015-12-18 10:26:30.461305500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:537) 2015-12-18 10:26:30.461305500 ... 26 more 2015-12-18 10:26:30.461305500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461391500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461392500 at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.createValue(DefaultOfBizDelegator.java:299) 2015-12-18 10:26:30.461392500 at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.createValue(WrappingOfBizDelegator.java:172) 2015-12-18 10:26:30.461393500 at com.atlassian.jira.entity.EntityUtils.createValue(EntityUtils.java:35) 2015-12-18 10:26:30.461431500 at com.atlassian.jira.issue.IssueImpl.store(IssueImpl.java:1150) 2015-12-18 10:26:30.461432500 at com.atlassian.jira.workflow.function.issue.IssueCreateFunction.execute(IssueCreateFunction.java:69) 2015-12-18 10:26:30.461433500 at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050) 2015-12-18 10:26:30.461433500 at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446) 2015-12-18 10:26:30.461472500 at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) 2015-12-18 10:26:30.461512500 at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:741) 2015-12-18 10:26:30.461513500 ... 27 more 2015-12-18 10:26:30.461513500 Caused by: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.461554500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461635500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461636500 at org.ofbiz.core.entity.GenericDAO.singleInsert(GenericDAO.java:214) 2015-12-18 10:26:30.461637500 at org.ofbiz.core.entity.GenericDAO.insert(GenericDAO.java:179) 2015-12-18 10:26:30.461637500 at org.ofbiz.core.entity.GenericHelperDAO.create(GenericHelperDAO.java:83) 2015-12-18 10:26:30.461638500 at org.ofbiz.core.entity.GenericDelegator.create(GenericDelegator.java:542) 2015-12-18 10:26:30.461680500 at org.ofbiz.core.entity.GenericValue.create(GenericValue.java:97) 2015-12-18 10:26:30.461681500 at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.createValue(DefaultOfBizDelegator.java:296) 2015-12-18 10:26:30.461682500 ... 35 more 2015-12-18 10:26:30.461682500 Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461763500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".) 2015-12-18 10:26:30.461764500 at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:686) 2015-12-18 10:26:30.461765500 at org.ofbiz.core.entity.GenericDAO.singleInsert(GenericDAO.java:206) 2015-12-18 10:26:30.461765500 ... 41 more 2015-12-18 10:26:30.461766500 Caused by: org.postgresql.util.PSQLException: ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461805500 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2077) 2015-12-18 10:26:30.461805500 at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1810) 2015-12-18 10:26:30.461806500 at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257) 2015-12-18 10:26:30.461807500 at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:498) 2015-12-18 10:26:30.461848500 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:386) 2015-12-18 10:26:30.461848500 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:332) 2015-12-18 10:26:30.461849500 at org.apache.tomcat.dbcp.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:97) 2015-12-18 10:26:30.461849500 at org.apache.tomcat.dbcp.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:97) 2015-12-18 10:26:30.461889500 at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:676) 2015-12-18 10:26:30.461890500 ... 42 more {noformat} Most email clients don't send the NUL character as they have no way for users to input this character in. This problem was found to happen when receiving Email Campaigns that are sent using scripts or programs. h3. Environment: JIRA Postgres DB h3. Steps to reproduce: # Create a JIRA mail handler # Send an email with the character {{NUL}} (0x00) as part of the Description *Expected Result:* JIRA corrects the {{NUL}} character unsupported by postgres and creates the issue normally *Actual Result:* JIRA fails to create the issue and keeps attempting to create it every 1 minute. This bug also causes: [JRA-38024|https://jira.atlassian.com/browse/JRA-38024] - JIRA increments pcounter when UTF encoding errors occurs

    Atlassian JIRA | 1 year ago | Mauro Fernandez Badii [Atlassian]
    com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
  2. 0

    When JIRA Mail handler tries to insert in the database an email that contains the character 0x00 {{NUL}} the issue will not be created and the following error will keep cycling every 1 minute: {noformat} 2015-12-18 10:26:30.460552500 2015-12-18 10:26:30,458 Caesium-1-2 WARN anonymous my-mail-handler [c.a.mail.incoming.mailfetcherservice] my-mail-handler[10101]: Unable to create issue with message. 2015-12-18 10:26:30.460553500 com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 2015-12-18 10:26:30.461001500 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 2015-12-18 10:26:30.461001500 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) 2015-12-18 10:26:30.461042500 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) 2015-12-18 10:26:30.461042500 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) 2015-12-18 10:26:30.461043500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:453) 2015-12-18 10:26:30.461044500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:447) 2015-12-18 10:26:30.461083500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:394) 2015-12-18 10:26:30.461083500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:279) 2015-12-18 10:26:30.461084500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:275) 2015-12-18 10:26:30.461123500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:78) 2015-12-18 10:26:30.461124500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:70) 2015-12-18 10:26:30.461124500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:40) 2015-12-18 10:26:30.461164500 at java.lang.Thread.run(Thread.java:745) 2015-12-18 10:26:30.461165500 Caused by: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.461210500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461303500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461304500 at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:767) 2015-12-18 10:26:30.461305500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:537) 2015-12-18 10:26:30.461305500 ... 26 more 2015-12-18 10:26:30.461305500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461391500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461392500 at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.createValue(DefaultOfBizDelegator.java:299) 2015-12-18 10:26:30.461392500 at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.createValue(WrappingOfBizDelegator.java:172) 2015-12-18 10:26:30.461393500 at com.atlassian.jira.entity.EntityUtils.createValue(EntityUtils.java:35) 2015-12-18 10:26:30.461431500 at com.atlassian.jira.issue.IssueImpl.store(IssueImpl.java:1150) 2015-12-18 10:26:30.461432500 at com.atlassian.jira.workflow.function.issue.IssueCreateFunction.execute(IssueCreateFunction.java:69) 2015-12-18 10:26:30.461433500 at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050) 2015-12-18 10:26:30.461433500 at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446) 2015-12-18 10:26:30.461472500 at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) 2015-12-18 10:26:30.461512500 at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:741) 2015-12-18 10:26:30.461513500 ... 27 more 2015-12-18 10:26:30.461513500 Caused by: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.461554500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461635500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.461636500 at org.ofbiz.core.entity.GenericDAO.singleInsert(GenericDAO.java:214) 2015-12-18 10:26:30.461637500 at org.ofbiz.core.entity.GenericDAO.insert(GenericDAO.java:179) 2015-12-18 10:26:30.461637500 at org.ofbiz.core.entity.GenericHelperDAO.create(GenericHelperDAO.java:83) 2015-12-18 10:26:30.461638500 at org.ofbiz.core.entity.GenericDelegator.create(GenericDelegator.java:542) 2015-12-18 10:26:30.461680500 at org.ofbiz.core.entity.GenericValue.create(GenericValue.java:97) 2015-12-18 10:26:30.461681500 at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.createValue(DefaultOfBizDelegator.java:296) 2015-12-18 10:26:30.461682500 ... 35 more 2015-12-18 10:26:30.461682500 Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461763500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".) 2015-12-18 10:26:30.461764500 at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:686) 2015-12-18 10:26:30.461765500 at org.ofbiz.core.entity.GenericDAO.singleInsert(GenericDAO.java:206) 2015-12-18 10:26:30.461765500 ... 41 more 2015-12-18 10:26:30.461766500 Caused by: org.postgresql.util.PSQLException: ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.461805500 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2077) 2015-12-18 10:26:30.461805500 at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1810) 2015-12-18 10:26:30.461806500 at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257) 2015-12-18 10:26:30.461807500 at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:498) 2015-12-18 10:26:30.461848500 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:386) 2015-12-18 10:26:30.461848500 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:332) 2015-12-18 10:26:30.461849500 at org.apache.tomcat.dbcp.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:97) 2015-12-18 10:26:30.461849500 at org.apache.tomcat.dbcp.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:97) 2015-12-18 10:26:30.461889500 at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:676) 2015-12-18 10:26:30.461890500 ... 42 more {noformat} Most email clients don't send the NUL character as they have no way for users to input this character in. This problem was found to happen when receiving Email Campaigns that are sent using scripts or programs. h3. Environment: JIRA Postgres DB h3. Steps to reproduce: # Create a JIRA mail handler # Send an email with the character {{NUL}} (0x00) as part of the Description *Expected Result:* JIRA corrects the {{NUL}} character unsupported by postgres and creates the issue normally *Actual Result:* JIRA fails to create the issue and keeps attempting to create it every 1 minute. This bug also causes: [JRA-38024|https://jira.atlassian.com/browse/JRA-38024] - JIRA increments pcounter when UTF encoding errors occurs

    Atlassian JIRA | 1 year ago | Mauro Fernandez Badii [Atlassian]
    com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)

    Root Cause Analysis

    1. com.atlassian.jira.exception.CreateException

      com.atlassian.jira.workflow.WorkflowException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Issue][summary,Hello!][watches,0][creator,testuser][created,2015-12-18 10:26:30.453][timespent,null][timeoriginalestimate,null][project,10000][description,Test. Some NULL values ahead:end of message 2015-12-18 10:26:30.460736500 ][reporter,testuser][type,3][priority,3][number,311][environment,null][security,null][timeestimate,null][duedate,null][resolutiondate,null][votes,0][assignee,sysadmin][id,17907][updated,2015-12-18 10:26:30.453][workflowId,17907][status,1] (SQL Exception while executing the following:INSERT INTO public.jiraissue (ID, pkey, issuenum, PROJECT, REPORTER, ASSIGNEE, CREATOR, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00 2015-12-18 10:26:30.460827500 Hint: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding".)) 2015-12-18 10:26:30.460828500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:546) 2015-12-18 10:26:30.460829500 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:635) 2015-12-18 10:26:30.460830500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) 2015-12-18 10:26:30.460875500 at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) 2015-12-18 10:26:30.460876500 at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) 2015-12-18 10:26:30.460877500 at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:265) 2015-12-18 10:26:30.460918500 at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:381) 2015-12-18 10:26:30.460919500 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:371) 2015-12-18 10:26:30.460960500 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) 2015-12-18 10:26:30.460961500 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 2015-12-18 10:26:30.461000500 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)

      at com.atlassian.jira.service.ServiceRunner.runJob()
    2. com.atlassian.jira
      ServiceRunner.runJob
      1. com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
      1 frame
    3. com.atlassian.scheduler
      JobLauncher.runJob
      1. com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
      1 frame