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org.apache.velocity.exception.VelocityException: Could not find template 'templates\email\text/jirasupportrequest.vm' ensure it is in the classpath. at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:85) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:60) at com.atlassian.jira.web.action.admin.JiraSupportRequest.doExecute(JiraSupportRequest.java:207) at webwork.action.ActionSupport.execute(ActionSupport.java:153) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:225) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:127) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)