java.lang.NullPointerException

Atlassian JIRA | Volker Großmann | 1 decade ago
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    Hello, Since upgrading to JIRA 3.6 Enterprise (standalone) over the weekend, the e-mail handler that helps create and comment on issues has a problem where it keeps posting the same comments over and over again. From what I see, the user replies to an e-mail to add a comment made in a reported JIRA issue, but it appears that JIRA is not cleaning up the message off from the mail server once it processes. Becaus of this, we keep getting the same message over and over again until I can manually delete it off myself from the mail server. Looking at the log, here's what I see: 2006-05-05 07:22:56,793 WARN [jira.issue.managers.DefaultAttachmentManager] Creating attachment without a file. Aborting 2006-05-05 07:22:56,825 ERROR [service.util.handler.AbstractMessageHandler] Exception while creating attachment for issue IQ-3400: java.lang.NullPointerException java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:85) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:55) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.addChangeHistoryItem(AbstractCommentHandler.java:122) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentWithPart(AbstractMessageHandler.java:255) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:209) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:192) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:90) at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:100) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:184) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) 2006-05-05 07:22:56,825 WARN [service.util.handler.AbstractCommentHandler] Exception creating comment null java.io.IOException at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentWithPart(AbstractMessageHandler.java:262) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:209) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:192) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:90) at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:100) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:184) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) The same block appears over and over again in the log, until I remove the offending message from the mail server. We never had any problems before JIRA 3.6 and I don't see anything special about the e-mail message that causes it to get "stuck" in the mail queue since it was just a comment with no attachments. Any help is appreciated. Nordy Isaac

    Atlassian JIRA | 1 decade ago | Nordy Isaac
    java.lang.NullPointerException
  3. 0

    Attachment creation failure will cause a _NullPointer_ exception when attempting to create a change item for the attachment in the history of the issue. This results in the message handler looping over the mail indefinitely as the processing never completes. The exception generated is as follows: {panel} 2006-04-21 17:24:10,854 WARN [jira.issue.managers.DefaultAttachmentManager] Creating attachment without a file. Ab orting 2006-04-21 17:24:10,862 ERROR [service.util.handler.AbstractMessageHandler] Exception while creating attachment for issue STAT-212: java.lang.NullPointerException java.lang.NullPointerException at com.atlassian.jira.issue.history.ChangeLogUtils.createChangeGroup(ChangeLogUtils.java:85) at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:55) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.addChangeHistoryItem(AbstractCommentHandl er.java:122) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentWithPart(AbstractMessageH andler.java:262) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.ja va:216) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessa geHandler.java:195) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java :90) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:184) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) 2006-04-21 17:24:10,864 WARN [service.util.handler.AbstractCommentHandler] Exception creating comment null java.io.IOException at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentWithPart(AbstractMessageH andler.java:269) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.ja va:216) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessa geHandler.java:195) at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java :90) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:184) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) {panel}

    Atlassian JIRA | 1 decade ago | Keith Brophy
    java.lang.NullPointerException

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    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at com.atlassian.jira.project.AbstractProjectManager.isDefaultAssignee()
    2. com.atlassian.jira
      ServiceRunner.execute
      1. com.atlassian.jira.project.AbstractProjectManager.isDefaultAssignee(AbstractProjectManager.java:135)
      2. com.atlassian.jira.project.AbstractProjectManager.isDefaultAssignee(AbstractProjectManager.java:130)
      3. com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:165)
      4. com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
      5. com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
      6. com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
      7. com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
      7 frames
    3. quartz
      SimpleThreadPool$WorkerThread.run
      1. org.quartz.core.JobRunShell.run(JobRunShell.java:147)
      2. org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
      2 frames