java.lang.NullPointerException

Atlassian JIRA | Rob McConnell | 1 decade ago
  1. 0

    I recently reconfigured some portlets on my dashboard - now I can't get into JIRA. This ONLY affects my user account - other users are unaffected. After typing in username and password, I get: (effectively cannot access ANYTHING in JIRA) System Error A system error has occurred. This may or may not be a problem. If this problem happens again - please notify your JIRA administrator of this problem. If you are an administrator, please try submitting this problem via the Support Request Page. If you experience problems getting to this support page, please send an email to jira-support@atlassian.com with the following information: 1. a description of your problem 2. cut & paste the error and system information found below 3. attach the application server log file Cause: java.lang.NullPointerException Stack Trace: [hide] java.lang.NullPointerException at org.apache.jasper.runtime.JspRuntimeLibrary.getContextRelativePath(JspRuntimeLibrary.java:774) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:819) at org.apache.jsp.dashboard_jsp._jspService(dashboard_jsp.java:131) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:210) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356) at webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:129) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:61) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.core.security.SecurityFilter.doFilter(SecurityFilter.java:170) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.core.security.LoginFilter.doFilter(LoginFilter.java:190) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619) at java.lang.Thread.run(Thread.java:536) System Information: System Date: Wednesday, 08 Oct 2003 System Time: 13:36:15 Java Version: 1.4.1_02 Java Vendor: Sun Microsystems Inc. JVM Version: 1.0 JVM Vendor: Sun Microsystems Inc. JVM Implementation Version: 1.4.1_02-b06 Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition Java VM: Java HotSpot(TM) Server VM User Name: root User Timezone: America/New_York Operating System: Linux 2.4.18-24.8.0smp OS Architecture: i386 Application Server Container: Apache Tomcat/4.1.27 Total Memory: 126 MB Free Memory: 63 MB Used Memory: 63 MB Uptime: 3 hours, 35 minutes, 17 seconds Edition: Professional Version: 2.4.1 Build Number: 55

    Atlassian JIRA | 1 decade ago | Rob McConnell
    java.lang.NullPointerException
  2. 0

    I recently reconfigured some portlets on my dashboard - now I can't get into JIRA. This ONLY affects my user account - other users are unaffected. After typing in username and password, I get: (effectively cannot access ANYTHING in JIRA) System Error A system error has occurred. This may or may not be a problem. If this problem happens again - please notify your JIRA administrator of this problem. If you are an administrator, please try submitting this problem via the Support Request Page. If you experience problems getting to this support page, please send an email to jira-support@atlassian.com with the following information: 1. a description of your problem 2. cut & paste the error and system information found below 3. attach the application server log file Cause: java.lang.NullPointerException Stack Trace: [hide] java.lang.NullPointerException at org.apache.jasper.runtime.JspRuntimeLibrary.getContextRelativePath(JspRuntimeLibrary.java:774) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:819) at org.apache.jsp.dashboard_jsp._jspService(dashboard_jsp.java:131) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:210) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356) at webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:129) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:61) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.core.security.SecurityFilter.doFilter(SecurityFilter.java:170) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.core.security.LoginFilter.doFilter(LoginFilter.java:190) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619) at java.lang.Thread.run(Thread.java:536) System Information: System Date: Wednesday, 08 Oct 2003 System Time: 13:36:15 Java Version: 1.4.1_02 Java Vendor: Sun Microsystems Inc. JVM Version: 1.0 JVM Vendor: Sun Microsystems Inc. JVM Implementation Version: 1.4.1_02-b06 Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition Java VM: Java HotSpot(TM) Server VM User Name: root User Timezone: America/New_York Operating System: Linux 2.4.18-24.8.0smp OS Architecture: i386 Application Server Container: Apache Tomcat/4.1.27 Total Memory: 126 MB Free Memory: 63 MB Used Memory: 63 MB Uptime: 3 hours, 35 minutes, 17 seconds Edition: Professional Version: 2.4.1 Build Number: 55

    Atlassian JIRA | 1 decade ago | Rob McConnell
    java.lang.NullPointerException
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    Root Cause Analysis

    1. java.lang.NullPointerException

      No message provided

      at org.apache.jasper.runtime.JspRuntimeLibrary.getContextRelativePath()
    2. GWT dev
      JspRuntimeLibrary.include
      1. org.apache.jasper.runtime.JspRuntimeLibrary.getContextRelativePath(JspRuntimeLibrary.java:774)
      2. org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:819)
      2 frames
    3. org.apache.jsp
      dashboard_jsp._jspService
      1. org.apache.jsp.dashboard_jsp._jspService(dashboard_jsp.java:131)
      1 frame
    4. GWT dev
      HttpJspBase.service
      1. org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137)
      1 frame
    5. JavaServlet
      HttpServlet.service
      1. javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      1 frame
    6. GWT dev
      JspServlet.service
      1. org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:210)
      2. org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
      3. org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
      3 frames
    7. JavaServlet
      HttpServlet.service
      1. javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      1 frame
    8. Glassfish Core
      ApplicationDispatcher.forward
      1. org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
      2. org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
      3. org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
      3 frames
    9. webwork.dispatcher
      ServletDispatcher.service
      1. webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:213)
      1 frame
    10. JavaServlet
      HttpServlet.service
      1. javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      1 frame
    11. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    12. Sitemesh
      PageFilter.doFilter
      1. com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:129)
      2. com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:61)
      2 frames
    13. com.atlassian.jira
      SitemeshExcludePathFilter.doFilter
      1. com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39)
      1 frame
    14. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    15. com.atlassian.core
      SecurityFilter.doFilter
      1. com.atlassian.core.security.SecurityFilter.doFilter(SecurityFilter.java:170)
      1 frame
    16. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    17. com.atlassian.core
      LoginFilter.doFilter
      1. com.atlassian.core.security.LoginFilter.doFilter(LoginFilter.java:190)
      1 frame
    18. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    19. com.atlassian.util
      ProfilingFilter.doFilter
      1. com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      1 frame
    20. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    21. com.atlassian.jira
      AppConsistencyFilter.doFilter
      1. com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92)
      1 frame
    22. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    23. com.atlassian.jira
      EncodingFilter.doFilter
      1. com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53)
      1 frame
    24. Glassfish Core
      ContainerBase.invoke
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      3. org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
      4. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      5. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      6. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      7. org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      8. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      9. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      10. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      11. org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
      12. org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
      13. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      14. org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
      15. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      16. org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
      17. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      18. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      19. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      20. org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
      21. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      22. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      23. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      23 frames
    25. org.apache.coyote
      CoyoteAdapter.service
      1. org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
      1 frame
    26. Grizzly HTTP
      TcpWorkerThread.runIt
      1. org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
      2. org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
      3. org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
      3 frames
    27. Tomcat Util
      ThreadPool$ControlRunnable.run
      1. org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
      1 frame
    28. Java RT
      Thread.run
      1. java.lang.Thread.run(Thread.java:536)
      1 frame