org.apache.http.conn.ConnectTimeoutException: Connect to jira.domain.com:443 [jira.domain.com/188.165.234.170] failed: Connection timed out

Atlassian JIRA | Antrego | 9 months ago
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    I've cloned the issue since the problem is exactly the same. It happens on verision 7.1.7 of Jira Server. h3. Problem "Add gadget" window doesn't display all gadgets available for an instance of JIRA. There is no *"Load all Gadgets"* option in the dialog after 60 seconds. h3. Actual behavior Window displays no gadgets or very few. A warning message appears when loading contents for the "Add gadget" window. {quote} Failed to load gadgets Something went wrong while trying to load the gadgets. Try Again {quote} JIRA logs: {noformat} 2016-06-03 21:39:07,890 DirectoryEntryResolverThread-15 ERROR email@domain.com 1296x14022x1 19b2jd1 93.180.189.234,172.21.0.9 /rest/config/1.0/directoryitems/local.json [c.a.g.r.internal.http.HttpClientFetcher] Unable to retrieve response org.apache.http.conn.ConnectTimeoutException: Connect to jira.domain.com:443 [jira.domain.com/188.165.234.170] failed: Connection timed out at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) {noformat}

    Atlassian JIRA | 9 months ago | Antrego
    org.apache.http.conn.ConnectTimeoutException: Connect to jira.domain.com:443 [jira.domain.com/188.165.234.170] failed: Connection timed out

    Root Cause Analysis

    1. org.apache.http.conn.ConnectTimeoutException

      Connect to jira.domain.com:443 [jira.domain.com/188.165.234.170] failed: Connection timed out

      at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect()
    2. Apache HttpClient
      InternalHttpClient.doExecute
      1. org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149)
      2. org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
      3. org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
      4. org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
      5. org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
      6. org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
      7. org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
      8. org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
      8 frames