branchescom.atlassian.jira.plugins.dvcs.exception.SourceControlException: Could not retrieve list of branches

Atlassian JIRA | David Currie [Atlassian] | 7 months ago
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    h3. Summary When attempting to synchronise with a GitHub Enterprise account, a server-side exception was thrown. The DVCS plugin has not stopped attempting to synchronise within the client (ie Chrome) ever since. This affects multiple repositories in the account. h3. Environment * DVCS plugin integrated with GitHub Enterprise. * GitHub Enterprise server cannot be accessed. h3. Steps to Reproduce # Setup DVCS to integrate with GitHub Enterprise. # Alter the environment in such a way that an {{IOException}} will be thrown when trying to connect to it. # Synchronise the repository. h3. Expected Results The repository fails as per [^sync failed.jpg]. h3. Actual Results The sync continues perpetually as per [^infinite sync.jpg] and the network tools displays this in [^been going a while.jpg]. The below exception was thrown: {noformat} 2016-08-03 12:57:14,599 http-nio-6989-exec-22 ERROR superadmin 777x3437x1 1q9iesm 172.22.48.175 /rest/bitbucket/1.0/repository/2069/softsync [c.a.j.p.d.sync.impl.DefaultSynchronizer] Could not retrieve list of branchescom.atlassian.jira.plugins.dvcs.exception.SourceControlException: Could not retrieve list of branches at com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.getBranches(GithubCommunicator.java:624) at com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.startSynchronisation(GithubCommunicator.java:692) at com.atlassian.jira.plugins.dvcs.service.remote.CachingCommunicator.startSynchronisation(CachingCommunicator.java:208) at com.atlassian.jira.plugins.dvcs.sync.impl.DefaultSynchronizer.doSync(DefaultSynchronizer.java:176) at com.atlassian.jira.plugins.dvcs.service.RepositoryServiceImpl.doSync(RepositoryServiceImpl.java:519) at com.atlassian.jira.plugins.dvcs.service.RepositoryServiceImpl.sync(RepositoryServiceImpl.java:430) at com.atlassian.jira.plugins.dvcs.rest.RootResource.startRepositorySoftSync(RootResource.java:233) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:498) ... 19 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154) ... 1 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68) ... 86 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70) ... 16 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) ... 74 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: java.net.UnknownHostException: git.example.com at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) at java.net.Socket.connect(Socket.java:589) at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668) at sun.net.NetworkClient.doConnect(NetworkClient.java:175) at sun.net.www.http.HttpClient.openServer(HttpClient.java:527) at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264) at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367) at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191) at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1105) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:999) at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177) at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1513) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1441) at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480) at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338) at org.eclipse.egit.github.core.client.GitHubClient.get(GitHubClient.java:733) at org.eclipse.egit.github.core.client.PageIterator.next(PageIterator.java:173) at org.eclipse.egit.github.core.service.GitHubService.getAll(GitHubService.java:151) at org.eclipse.egit.github.core.service.GitHubService.getAll(GitHubService.java:135) at org.eclipse.egit.github.core.service.RepositoryService.getBranches(RepositoryService.java:785) at com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.getBranches(GithubCommunicator.java:588) ... 214 more {noformat} h3. Notes Querying the endpoint for the failing repo, /rest/bitbucket/1.0/repository/2068, shows us the sync has failed, however it seems the client is not accessing that endpoint for some reason: {code:java} { "id": 2068, "organizationId": 43, "dvcsType": "githube", "slug": "auto-regression", "name": "auto-regression", "lastCommitDate": 1469107962000, "linked": true, "deleted": false, "smartcommitsEnabled": true, "lastActivityDate": 1469107962000, "repositoryUrl": "https://git.example.com/captainplanet/auto-regression", "fork": false, "sync": { "finished": false, "changesetCount": 0, "jiraCount": 0, "pullRequestActivityCount": 0, "synchroErrorCount": 0, "startTime": 1470193734482, "error": "Error during sync. See server logs.", "flightTimeMs": 0, "numRequests": 0, "smartCommitErrors": [ ], "softsync": true, "webHookSync": false, "warning": false } } {code}

    Atlassian JIRA | 7 months ago | David Currie [Atlassian]
    branchescom.atlassian.jira.plugins.dvcs.exception.SourceControlException: Could not retrieve list of branches

    Root Cause Analysis

    1. branchescom.atlassian.jira.plugins.dvcs.exception.SourceControlException

      Could not retrieve list of branches

      at com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.getBranches()
    2. com.atlassian.jira
      RootResource.startRepositorySoftSync
      1. com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.getBranches(GithubCommunicator.java:624)
      2. com.atlassian.jira.plugins.dvcs.spi.github.GithubCommunicator.startSynchronisation(GithubCommunicator.java:692)
      3. com.atlassian.jira.plugins.dvcs.service.remote.CachingCommunicator.startSynchronisation(CachingCommunicator.java:208)
      4. com.atlassian.jira.plugins.dvcs.sync.impl.DefaultSynchronizer.doSync(DefaultSynchronizer.java:176)
      5. com.atlassian.jira.plugins.dvcs.service.RepositoryServiceImpl.doSync(RepositoryServiceImpl.java:519)
      6. com.atlassian.jira.plugins.dvcs.service.RepositoryServiceImpl.sync(RepositoryServiceImpl.java:430)
      7. com.atlassian.jira.plugins.dvcs.rest.RootResource.startRepositorySoftSync(RootResource.java:233)
      7 frames