javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.

Atlassian JIRA | Mark Michaelis | 1 decade ago
  1. 0

    I recently configured a space-pop-mail-account but not knowing the password I left it "broken". Now, due to an OutOfMemoryError (already reported at support.atlassian.com) I had to restart the Tomcat-server. This failed due to the exception below. It seems as if because of this wrong password Confluence won't startup at all. There should be a robust error handling so that I can at least change the password inside Confluence. Workaround: Go to the <confluence-home>/config/<Space Key>-directory and edit the confluence-space.bandana.xml. As the password is clear-text I just had to enter the correct password. Perhaps an alternative is to completely delete the <popMailAccount>-entry. And now here is the exception: 2005-10-14 13:04:00,056 ERROR [atlassian.confluence.mail.DefaultMailAccountManager] Error retrieving store to fetch mail. 2005-10-14 13:05:00,066 WARN [atlassian.confluence.mail.DefaultMailAccountManager] Error connecting to mail server: hostname: Exchange-Server-Machine username: MailUser javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:104) at javax.mail.Service.connect(Service.java:233) at com.atlassian.confluence.mail.DefaultMailAccountManager.getStore(DefaultMailAccountManager.java:169) at com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:65) at com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:48) at com.atlassian.confluence.mail.DefaultMailAccountManager.pollAllSpaces(DefaultMailAccountManager.java:274) at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.springframework.aop.framework.AopProxyUtils.invokeJoinpointUsingReflection(AopProxyUtils.java:61) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:149) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:116) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:56) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:138) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:152) at $Proxy24.pollAllSpaces(Unknown Source) at com.atlassian.confluence.mail.jobs.MailPollJob.executeInternal(MailPollJob.java:19) at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:66) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) 2005-10-14 13:05:00,067 ERROR [atlassian.confluence.mail.DefaultMailAccountManager] Error retrieving store to fetch mail.

    Atlassian JIRA | 1 decade ago | Mark Michaelis
    javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.
  2. 0

    I recently configured a space-pop-mail-account but not knowing the password I left it "broken". Now, due to an OutOfMemoryError (already reported at support.atlassian.com) I had to restart the Tomcat-server. This failed due to the exception below. It seems as if because of this wrong password Confluence won't startup at all. There should be a robust error handling so that I can at least change the password inside Confluence. Workaround: Go to the <confluence-home>/config/<Space Key>-directory and edit the confluence-space.bandana.xml. As the password is clear-text I just had to enter the correct password. Perhaps an alternative is to completely delete the <popMailAccount>-entry. And now here is the exception: 2005-10-14 13:04:00,056 ERROR [atlassian.confluence.mail.DefaultMailAccountManager] Error retrieving store to fetch mail. 2005-10-14 13:05:00,066 WARN [atlassian.confluence.mail.DefaultMailAccountManager] Error connecting to mail server: hostname: Exchange-Server-Machine username: MailUser javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:104) at javax.mail.Service.connect(Service.java:233) at com.atlassian.confluence.mail.DefaultMailAccountManager.getStore(DefaultMailAccountManager.java:169) at com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:65) at com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:48) at com.atlassian.confluence.mail.DefaultMailAccountManager.pollAllSpaces(DefaultMailAccountManager.java:274) at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.springframework.aop.framework.AopProxyUtils.invokeJoinpointUsingReflection(AopProxyUtils.java:61) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:149) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:116) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:56) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:138) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:152) at $Proxy24.pollAllSpaces(Unknown Source) at com.atlassian.confluence.mail.jobs.MailPollJob.executeInternal(MailPollJob.java:19) at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:66) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) 2005-10-14 13:05:00,067 ERROR [atlassian.confluence.mail.DefaultMailAccountManager] Error retrieving store to fetch mail.

    Atlassian JIRA | 1 decade ago | Mark Michaelis
    javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.
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Root Cause Analysis

  1. javax.mail.AuthenticationFailedException

    Logon failure: unknown user name or bad password.

    at com.sun.mail.pop3.POP3Store.protocolConnect()
  2. JavaMail API (compat)
    POP3Store.protocolConnect
    1. com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:104)
    1 frame
  3. JavaMail API
    Service.connect
    1. javax.mail.Service.connect(Service.java:233)
    1 frame
  4. com.atlassian.confluence
    DefaultMailAccountManager.pollAllSpaces
    1. com.atlassian.confluence.mail.DefaultMailAccountManager.getStore(DefaultMailAccountManager.java:169)
    2. com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:65)
    3. com.atlassian.confluence.mail.DefaultMailAccountManager.poll(DefaultMailAccountManager.java:48)
    4. com.atlassian.confluence.mail.DefaultMailAccountManager.pollAllSpaces(DefaultMailAccountManager.java:274)
    4 frames
  5. Java RT
    Method.invoke
    1. sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
    2. sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    3. java.lang.reflect.Method.invoke(Method.java:585)
    3 frames
  6. Spring AOP
    ReflectiveMethodInvocation.proceed
    1. org.springframework.aop.framework.AopProxyUtils.invokeJoinpointUsingReflection(AopProxyUtils.java:61)
    2. org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:149)
    3. org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:116)
    3 frames
  7. Spring Tx
    TransactionInterceptor.invoke
    1. org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:56)
    1 frame
  8. Spring AOP
    JdkDynamicAopProxy.invoke
    1. org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:138)
    2. org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:152)
    2 frames
  9. Unknown
    $Proxy24.pollAllSpaces
    1. $Proxy24.pollAllSpaces(Unknown Source)
    1 frame
  10. com.atlassian.confluence
    MailPollJob.executeInternal
    1. com.atlassian.confluence.mail.jobs.MailPollJob.executeInternal(MailPollJob.java:19)
    1 frame
  11. Spring Context Support
    QuartzJobBean.execute
    1. org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:66)
    1 frame
  12. quartz
    SimpleThreadPool$WorkerThread.run
    1. org.quartz.core.JobRunShell.run(JobRunShell.java:191)
    2. org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
    2 frames