java.lang.ClassNotFoundException: class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException

Atlassian JIRA | Johan Wester | 1 decade ago
  1. 0

    I was adding a link to an issue, in the "Link issue" page. Filled in an issue number in field "Issue". Then pressed [select issue]. JIRA gave the error message "You have no issues in your current search." Then I filled in the issue number in QUICK SEARCH and pressed enter. The result was a nullpointer exception: java.lang.ClassNotFoundException: class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException at java.beans.Beans.instantiate(Beans.java:211) at java.beans.Beans.instantiate(Beans.java:51) at webwork.view.taglib.BeanTag.doStartTag(BeanTag.java:64) at _template._standard._help._jspService(_help.java:50) [SRC:/template/standard/help.jsp:3] at com.orionserver[Oracle9iAS (9.0.3.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:46) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:84) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:95) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:58) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:119) at webwork.view.taglib.IncludeTag.include(IncludeTag.java:54) at webwork.view.taglib.ui.ComponentTag.doEndTag(ComponentTag.java:175) at _decorators._navigator._jspService(_navigator.java:745) [SRC:/includes/decorators/headerpopups.jsp:38] at com.orionserver[Oracle9iAS (9.0.3.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:46) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:84) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:95) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:58) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.applyDecorator(PageFilter.java:169) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:68) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:161) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.run(HttpRequestHandler.java:259) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.run(HttpRequestHandler.java:106) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803) at java.lang.Thread.run(Thread.java:484)

    Atlassian JIRA | 1 decade ago | Johan Wester
    java.lang.ClassNotFoundException: class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException
  2. 0

    I was adding a link to an issue, in the "Link issue" page. Filled in an issue number in field "Issue". Then pressed [select issue]. JIRA gave the error message "You have no issues in your current search." Then I filled in the issue number in QUICK SEARCH and pressed enter. The result was a nullpointer exception: java.lang.ClassNotFoundException: class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException at java.beans.Beans.instantiate(Beans.java:211) at java.beans.Beans.instantiate(Beans.java:51) at webwork.view.taglib.BeanTag.doStartTag(BeanTag.java:64) at _template._standard._help._jspService(_help.java:50) [SRC:/template/standard/help.jsp:3] at com.orionserver[Oracle9iAS (9.0.3.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:46) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:84) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:95) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:58) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:119) at webwork.view.taglib.IncludeTag.include(IncludeTag.java:54) at webwork.view.taglib.ui.ComponentTag.doEndTag(ComponentTag.java:175) at _decorators._navigator._jspService(_navigator.java:745) [SRC:/includes/decorators/headerpopups.jsp:38] at com.orionserver[Oracle9iAS (9.0.3.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:46) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:84) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:95) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:58) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.applyDecorator(PageFilter.java:169) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:68) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:161) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:26) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20) at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:556) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.run(HttpRequestHandler.java:259) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.run(HttpRequestHandler.java:106) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803) at java.lang.Thread.run(Thread.java:484)

    Atlassian JIRA | 1 decade ago | Johan Wester
    java.lang.ClassNotFoundException: class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException
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    Root Cause Analysis

    1. java.lang.ClassNotFoundException

      class com.atlassian.jira.web.util.HelpUtil : java.lang.NullPointerException

      at java.beans.Beans.instantiate()
    2. Java RT
      Beans.instantiate
      1. java.beans.Beans.instantiate(Beans.java:211)
      2. java.beans.Beans.instantiate(Beans.java:51)
      2 frames
    3. webwork.view.taglib
      BeanTag.doStartTag
      1. webwork.view.taglib.BeanTag.doStartTag(BeanTag.java:64)
      1 frame
    4. _template._standard
      _help._jspService
      1. _template._standard._help._jspService(_help.java:50)
      1 frame