java.lang.NullPointerException

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  • When logged out of JIRA and clicking on the "here" link in an email subsction to perform an edit, a NPE is observed, this NPE is not observed once I log into JIRA and click on the link once again. System Error A system error has occurred. If this problem persists - please notify your JIRA administrator of this problem. If you are an administrator, please try submitting this problem via the Support Request Page Else, please create a support issue on our support system at http://support.atlassian.com with the following information: 1. a description of your problem 2. cut & paste the error and system information found below 3. attach the application server log file ( C:\WINDOWS\system32\atlassian-jira.log ) Cause: java.lang.NullPointerException Stack Trace: [hide] java.lang.NullPointerException at com.atlassian.jira.issue.subscription.DefaultSubscriptionManager.getSubscription(DefaultSubscriptionManager.java:62) at com.atlassian.jira.web.action.filter.FilterSubscription.doDefault(FilterSubscription.java:69) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52) at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417) at webwork.action.ActionSupport.execute(ActionSupport.java:146) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Thread.java:619) Referer URL: Unknown Build Information: Uptime: N/A Edition: Enterprise Version: 3.12 Build Number: 298 Atlassian Partner: null Installation Type: Standalone Server ID: AGEH-R1SZ-O0A1-PZ00 Server Information: Application Server: Apache Tomcat/5.5.20 Servlet Version: 2.4 File Paths: Location of entityengine.xml: file:/D:/JIRA/atlassian-jira-enterprise-3.12-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log: C:\WINDOWS\system32\atlassian-jira.log Memory Information: Total Memory: 421 MB Free Memory: 167 MB Used Memory: 254 MB System Information: System Date: Sunday, 13 Jan 2008 System Time: 23:30:56 Current Working Directory: C:\WINDOWS\system32 Java Version: 1.6.0_03 Java Vendor: Sun Microsystems Inc. JVM Version: 1.0 JVM Vendor: Sun Microsystems Inc. JVM Implementation Version: 1.6.0_03-b05 Java Runtime: Java(TM) SE Runtime Environment Java VM: Java HotSpot(TM) Server VM User Name: SYSTEM User Timezone: America/Los_Angeles User Locale: English (United States) System Encoding: Cp1252 Operating System: Windows 2003 5.2 OS Architecture: x86 Application Server Container: Database type: mysql Database JNDI address: java:comp/env/jdbc/JiraDS Database URL: Hidden Database version: 5.0.37-community-nt Database driver: MySQL-AB JDBC Driver mysql-connector-java-5.0.7 ( $Date: 2007-03-09 22:13:57 +0100 (Fri, 09 Mar 2007) $, $Revision: 6341 $ ) External user management: OFF Language Info: Installed languages: Chinese (China) Chinese (Taiwan) Czech (Czech Republic) Danish (Denmark) Dutch (Belgium) English (UK) French (France) German (Germany) German (Switzerland) Hungarian (Hungary) Italian (Italy) Norwegian (Norway) Polish (Poland) Portuguese (Brazil) Russian (Russia) Slovak (Slovakia) Spanish (Spain) Turkish (Turkey) Default language: English (United States) - System Default Request Information: - Request URL: <removed for privacy> - Scheme: https - Server: <removed for privacy> - Port: 443 - URI: /500page.jsp - Context Path: - - Servlet Path: /500page.jsp - - Path Info: null - - Query String: subId=10013&filterId=10186 Request Attributes - javax.servlet.forward.request_uri : /secure/FilterSubscription!default.jspa - javax.servlet.forward.context_path : - javax.servlet.forward.servlet_path : /secure/FilterSubscription!default.jspa - javax.servlet.forward.path_info : /500page.jsp - javax.servlet.forward.query_string : subId=10013&filterId=10186 - os_securityfilter_already_filtered : true - atlassian.core.seraph.original.url : /secure/FilterSubscription!default.jspa?subId=10013&filterId=10186 - javax.servlet.error.servlet_name : action - javax.servlet.request.key_size : 0 - com.atlassian.gzipfilter.GzipFilter_already_filtered : true - loginfilter.already.filtered : true - com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true - jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@156fcca - gzipMimeTypes : text/html,text/javascript,text/css,application/x-javascript,application/javascript - javax.servlet.request.ssl_session : 478b0fb05e2e7d68a25aa1511cc1ef20862e15421806da7d35136132b7b83063 - javax.servlet.error.message : - webwork.result : Value stack =========== =========== - javax.servlet.request.cipher_suite : TLS_DHE_RSA_WITH_AES_128_CBC_SHA - com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true - javax.servlet.error.request_uri : /secure/FilterSubscription!default.jspa - jira.webwork.cleanup : false - javax.servlet.error.status_code : 500 - com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true - __sitemesh__filterapplied : true - javax.servlet.error.exception : javax.servlet.ServletException Request Logging 0 log statements generated by this request: Listeners - Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener) - Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener) - Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener) - Perforce Job Update Listener (com.atlassian.jira.plugin.ext.perforce.listener.JobUpdateListener) Services - Jira Backup Service (com.atlassian.jira.service.services.export.ExportService) - Delay: 1440 minutes - Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService) - Delay: 1 minutes - Perforce Changes Indexing Service (com.atlassian.jira.plugin.ext.perforce.changelists.ChangesIndexService) - Delay: 60 minutes Plugins - Admin Menu Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Agile Wall Report 1.3 - Plugin by Tommi Laukkanen - Enabled - Browse Project Operations Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Calendar 1.6 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Charting & Reporting 1.3.11 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Custom Field Types & Searchers 1.0 - Plugin by Atlassian Software Systems - Enabled - Firefox plugin 1.0 - Plugin by Jelmer Kuperus - Enabled - FishEye Plugin 1.1.2 - Plugin by Atlassian Software Systems - Enabled - GreenHopper 1.7.1-jira310 - Plugin by Pyxis-Technologies inc. - Enabled - Issue Operations Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Issue Views Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - JIRA Commit Acceptance Plugin 1.2 - Plugin by Midori - Enabled - configure.url: /secure/CommitAcceptanceConfigure.jspa - JIRA Footer 1.0 - Plugin by Atlassian Software Systems - Enabled - JIRA Linker Plugin 1.1 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - JIRA Toolkit Plugin 0.7.25 - Plugin by Atlassian Software Systems - Enabled - Labels Plugin 2.1.4 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Perforce Plugin 1.1.15 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Portlets Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Preset Filters Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Project Panels Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Project Role Actors Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - RPC JIRA Plugin 3.11 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Renderer Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Reports Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - TimeTracking Reporting Collection 0.98 - Plugin by Jes A - Enabled - Top Navigation Bar 1.0 - Plugin by Atlassian Software Systems - Enabled - User Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - User Profile Links 1.0 - Plugin by Atlassian Software Systems - Enabled - View Project Operations Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Web Resources Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Webwork Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Workflow Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled
    via by Steven Salter,
  • When logged out of JIRA and clicking on the "here" link in an email subsction to perform an edit, a NPE is observed, this NPE is not observed once I log into JIRA and click on the link once again. System Error A system error has occurred. If this problem persists - please notify your JIRA administrator of this problem. If you are an administrator, please try submitting this problem via the Support Request Page Else, please create a support issue on our support system at http://support.atlassian.com with the following information: 1. a description of your problem 2. cut & paste the error and system information found below 3. attach the application server log file ( C:\WINDOWS\system32\atlassian-jira.log ) Cause: java.lang.NullPointerException Stack Trace: [hide] java.lang.NullPointerException at com.atlassian.jira.issue.subscription.DefaultSubscriptionManager.getSubscription(DefaultSubscriptionManager.java:62) at com.atlassian.jira.web.action.filter.FilterSubscription.doDefault(FilterSubscription.java:69) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52) at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417) at webwork.action.ActionSupport.execute(ActionSupport.java:146) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Thread.java:619) Referer URL: Unknown Build Information: Uptime: N/A Edition: Enterprise Version: 3.12 Build Number: 298 Atlassian Partner: null Installation Type: Standalone Server ID: AGEH-R1SZ-O0A1-PZ00 Server Information: Application Server: Apache Tomcat/5.5.20 Servlet Version: 2.4 File Paths: Location of entityengine.xml: file:/D:/JIRA/atlassian-jira-enterprise-3.12-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log: C:\WINDOWS\system32\atlassian-jira.log Memory Information: Total Memory: 421 MB Free Memory: 167 MB Used Memory: 254 MB System Information: System Date: Sunday, 13 Jan 2008 System Time: 23:30:56 Current Working Directory: C:\WINDOWS\system32 Java Version: 1.6.0_03 Java Vendor: Sun Microsystems Inc. JVM Version: 1.0 JVM Vendor: Sun Microsystems Inc. JVM Implementation Version: 1.6.0_03-b05 Java Runtime: Java(TM) SE Runtime Environment Java VM: Java HotSpot(TM) Server VM User Name: SYSTEM User Timezone: America/Los_Angeles User Locale: English (United States) System Encoding: Cp1252 Operating System: Windows 2003 5.2 OS Architecture: x86 Application Server Container: Database type: mysql Database JNDI address: java:comp/env/jdbc/JiraDS Database URL: Hidden Database version: 5.0.37-community-nt Database driver: MySQL-AB JDBC Driver mysql-connector-java-5.0.7 ( $Date: 2007-03-09 22:13:57 +0100 (Fri, 09 Mar 2007) $, $Revision: 6341 $ ) External user management: OFF Language Info: Installed languages: Chinese (China) Chinese (Taiwan) Czech (Czech Republic) Danish (Denmark) Dutch (Belgium) English (UK) French (France) German (Germany) German (Switzerland) Hungarian (Hungary) Italian (Italy) Norwegian (Norway) Polish (Poland) Portuguese (Brazil) Russian (Russia) Slovak (Slovakia) Spanish (Spain) Turkish (Turkey) Default language: English (United States) - System Default Request Information: - Request URL: <removed for privacy> - Scheme: https - Server: <removed for privacy> - Port: 443 - URI: /500page.jsp - Context Path: - - Servlet Path: /500page.jsp - - Path Info: null - - Query String: subId=10013&filterId=10186 Request Attributes - javax.servlet.forward.request_uri : /secure/FilterSubscription!default.jspa - javax.servlet.forward.context_path : - javax.servlet.forward.servlet_path : /secure/FilterSubscription!default.jspa - javax.servlet.forward.path_info : /500page.jsp - javax.servlet.forward.query_string : subId=10013&filterId=10186 - os_securityfilter_already_filtered : true - atlassian.core.seraph.original.url : /secure/FilterSubscription!default.jspa?subId=10013&filterId=10186 - javax.servlet.error.servlet_name : action - javax.servlet.request.key_size : 0 - com.atlassian.gzipfilter.GzipFilter_already_filtered : true - loginfilter.already.filtered : true - com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true - jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@156fcca - gzipMimeTypes : text/html,text/javascript,text/css,application/x-javascript,application/javascript - javax.servlet.request.ssl_session : 478b0fb05e2e7d68a25aa1511cc1ef20862e15421806da7d35136132b7b83063 - javax.servlet.error.message : - webwork.result : Value stack =========== =========== - javax.servlet.request.cipher_suite : TLS_DHE_RSA_WITH_AES_128_CBC_SHA - com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true - javax.servlet.error.request_uri : /secure/FilterSubscription!default.jspa - jira.webwork.cleanup : false - javax.servlet.error.status_code : 500 - com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true - __sitemesh__filterapplied : true - javax.servlet.error.exception : javax.servlet.ServletException Request Logging 0 log statements generated by this request: Listeners - Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener) - Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener) - Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener) - Perforce Job Update Listener (com.atlassian.jira.plugin.ext.perforce.listener.JobUpdateListener) Services - Jira Backup Service (com.atlassian.jira.service.services.export.ExportService) - Delay: 1440 minutes - Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService) - Delay: 1 minutes - Perforce Changes Indexing Service (com.atlassian.jira.plugin.ext.perforce.changelists.ChangesIndexService) - Delay: 60 minutes Plugins - Admin Menu Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Agile Wall Report 1.3 - Plugin by Tommi Laukkanen - Enabled - Browse Project Operations Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Calendar 1.6 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Charting & Reporting 1.3.11 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Custom Field Types & Searchers 1.0 - Plugin by Atlassian Software Systems - Enabled - Firefox plugin 1.0 - Plugin by Jelmer Kuperus - Enabled - FishEye Plugin 1.1.2 - Plugin by Atlassian Software Systems - Enabled - GreenHopper 1.7.1-jira310 - Plugin by Pyxis-Technologies inc. - Enabled - Issue Operations Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Issue Views Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - JIRA Commit Acceptance Plugin 1.2 - Plugin by Midori - Enabled - configure.url: /secure/CommitAcceptanceConfigure.jspa - JIRA Footer 1.0 - Plugin by Atlassian Software Systems - Enabled - JIRA Linker Plugin 1.1 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - JIRA Toolkit Plugin 0.7.25 - Plugin by Atlassian Software Systems - Enabled - Labels Plugin 2.1.4 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Perforce Plugin 1.1.15 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Portlets Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Preset Filters Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Project Panels Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Project Role Actors Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - RPC JIRA Plugin 3.11 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Renderer Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Reports Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - TimeTracking Reporting Collection 0.98 - Plugin by Jes A - Enabled - Top Navigation Bar 1.0 - Plugin by Atlassian Software Systems - Enabled - User Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - User Profile Links 1.0 - Plugin by Atlassian Software Systems - Enabled - View Project Operations Sections 1.0 - Plugin by Atlassian Software Systems - Enabled - Web Resources Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd - Enabled - Webwork Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled - Workflow Plugin 1.0 - Plugin by Atlassian Software Systems - Enabled
    via by Steven Salter,
  • When logged out of JIRA and clicking on the "here" link in an email subscription to perform an edit, a NullPointerEexception is observed. This NPE is not observed once I log into JIRA and click on the link once again. The customer that reported this bug said: {quote}I updated the issue to display the rest of the stack trace. I did try to see if I could reproduce this on jira.atlassian.com - I created a filter and received the html e-mail when clicking on the 'Here' link I was taken to the login screen. The instance in which the issue occured in in running in SSL and is also private.{quote} I was able to reproduce this bug locally. The exception is: {noformat} java.lang.NullPointerException at com.atlassian.jira.issue.subscription.DefaultSubscriptionManager.getSubscription(DefaultSubscriptionManager.java:62) at com.atlassian.jira.web.action.filter.FilterSubscription.doDefault(FilterSubscription.java:69) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52) at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417) at webwork.action.ActionSupport.execute(ActionSupport.java:146) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685) at java.lang.Thread.run(Thread.java:619) {noformat} and is caused by the following line in the {{FilterSubscription.doDefault()}} {code} GenericValue subscription = subscriptionManager.getSubscription(getRemoteUser(), subId); {code} because {{getRemoteUser()}} for a not logged in user returns {{null}}.
    via by Dushan Hanuska [Atlassian],
    • java.lang.NullPointerException at com.atlassian.jira.issue.subscription.DefaultSubscriptionManager.getSubscription(DefaultSubscriptionManager.java:62) at com.atlassian.jira.web.action.filter.FilterSubscription.doDefault(FilterSubscription.java:69) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52) at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417) at webwork.action.ActionSupport.execute(ActionSupport.java:146) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Thread.java:619)
    No Bugmate found.