java.lang.RuntimeException

There are no available Samebug tips for this exception. Do you have an idea how to solve this issue? A short tip would help users who saw this issue last week.

  • Normally, it is not possible to create duplicate users in JIRA. However, if using the SOAP Client-API then it is possible to create these duplicate users. When this happens, then both the User Browser and Issue Navigator is inaccessible (even some functions that uses the User Browser i.e. multi user picket custom field). A similar stack trace as the following will appear when browsing the above features: {code} 2011-05-30 20:01:25,206 http-8330-Processor19 ERROR mche 72085x127x1 wz8jey /secure/admin/user/UserBrowser.jspa [action.admin.user.UserBrowser] Exception getting users: java.lang.RuntimeException: Found more than one user with name 'claire.rougier'; ids [GenericEntity:OSUser][id,10464][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==], [GenericEntity:OSUser][id,10463][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==] java.lang.RuntimeException: Found more than one user with name 'claire.rougier'; ids [GenericEntity:OSUser][id,10464][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==], [GenericEntity:OSUser][id,10463][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==] at com.opensymphony.user.provider.ofbiz.OFBizAbstractProvider.findUser(OFBizAbstractProvider.java:179) at com.opensymphony.user.provider.ofbiz.OFBizCredentialsProvider.handles(OFBizCredentialsProvider.java:144) at com.opensymphony.user.UserManager.getProvider(UserManager.java:269) at com.opensymphony.user.UserManager$Accessor.getCredentialsProvider(UserManager.java:347) at com.opensymphony.user.Entity.getCredentialsProvider(Entity.java:59) at com.opensymphony.user.User.<init>(User.java:52) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:47) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:45) at com.opensymphony.user.UserManager.buildEntity(UserManager.java:295) at com.opensymphony.user.UserManager.getEntities(UserManager.java:248) at com.opensymphony.user.UserManager.getUsers(UserManager.java:165) at com.atlassian.core.user.UserUtils.getAllUsers(UserUtils.java:65) at com.atlassian.jira.web.bean.UserBrowserFilter.getUsersFilteredByGroup(UserBrowserFilter.java:88) at com.atlassian.jira.web.bean.UserBrowserFilter.getFilteredUsers(UserBrowserFilter.java:55) at com.atlassian.jira.web.action.admin.user.UserBrowser.getBrowsableItems(UserBrowser.java:100) at com.atlassian.jira.web.action.admin.user.UserBrowser.doExecute(UserBrowser.java:55) at webwork.action.ActionSupport.execute(ActionSupport.java:153) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:59) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:141) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) {code} h4. Workaround # Run the following SQL query: {code} select * from userbase where username = 'claire.rougier'; {code} (i) Replace *claire.rougier* with the problematic username. # You may get the following output: {code} +-------+----------------+------------------------------------------------------------------------------------------+ | ID | username | PASSWORD_HASH | +-------+----------------+------------------------------------------------------------------------------------------+ | 10464 | claire.rougier | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | | 10463 | claire.rougier | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | +-------+----------------+------------------------------------------------------------------------------------------+ 2 rows in set (0.00 sec) {code} # Delete the latest ID that is mapped to the username: {code} delete from userbase where ID=10464; {code} # Restart the instance.
    via by Justin Alex [Atlassian],
  • Normally, it is not possible to create duplicate users in JIRA. However, if using the SOAP Client-API then it is possible to create these duplicate users. When this happens, then both the User Browser and Issue Navigator is inaccessible (even some functions that uses the User Browser i.e. multi user picket custom field). A similar stack trace as the following will appear when browsing the above features: {code} 2011-05-30 20:01:25,206 http-8330-Processor19 ERROR mche 72085x127x1 wz8jey /secure/admin/user/UserBrowser.jspa [action.admin.user.UserBrowser] Exception getting users: java.lang.RuntimeException: Found more than one user with name 'claire.rougier'; ids [GenericEntity:OSUser][id,10464][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==], [GenericEntity:OSUser][id,10463][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==] java.lang.RuntimeException: Found more than one user with name 'claire.rougier'; ids [GenericEntity:OSUser][id,10464][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==], [GenericEntity:OSUser][id,10463][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==] at com.opensymphony.user.provider.ofbiz.OFBizAbstractProvider.findUser(OFBizAbstractProvider.java:179) at com.opensymphony.user.provider.ofbiz.OFBizCredentialsProvider.handles(OFBizCredentialsProvider.java:144) at com.opensymphony.user.UserManager.getProvider(UserManager.java:269) at com.opensymphony.user.UserManager$Accessor.getCredentialsProvider(UserManager.java:347) at com.opensymphony.user.Entity.getCredentialsProvider(Entity.java:59) at com.opensymphony.user.User.<init>(User.java:52) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:47) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:45) at com.opensymphony.user.UserManager.buildEntity(UserManager.java:295) at com.opensymphony.user.UserManager.getEntities(UserManager.java:248) at com.opensymphony.user.UserManager.getUsers(UserManager.java:165) at com.atlassian.core.user.UserUtils.getAllUsers(UserUtils.java:65) at com.atlassian.jira.web.bean.UserBrowserFilter.getUsersFilteredByGroup(UserBrowserFilter.java:88) at com.atlassian.jira.web.bean.UserBrowserFilter.getFilteredUsers(UserBrowserFilter.java:55) at com.atlassian.jira.web.action.admin.user.UserBrowser.getBrowsableItems(UserBrowser.java:100) at com.atlassian.jira.web.action.admin.user.UserBrowser.doExecute(UserBrowser.java:55) at webwork.action.ActionSupport.execute(ActionSupport.java:153) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:59) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:141) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) {code} h4. Workaround # Run the following SQL query: {code} select * from userbase where username = 'claire.rougier'; {code} (i) Replace *claire.rougier* with the problematic username. # You may get the following output: {code} +-------+----------------+------------------------------------------------------------------------------------------+ | ID | username | PASSWORD_HASH | +-------+----------------+------------------------------------------------------------------------------------------+ | 10464 | claire.rougier | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | | 10463 | claire.rougier | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | +-------+----------------+------------------------------------------------------------------------------------------+ 2 rows in set (0.00 sec) {code} # Delete the latest ID that is mapped to the username: {code} delete from userbase where ID=10464; {code} # Restart the instance.
    via by Justin Alex [Atlassian],
    • java.lang.RuntimeException: Found more than one user with name 'claire.rougier'; ids [GenericEntity:OSUser][id,10464][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==], [GenericEntity:OSUser][id,10463][name,claire.rougier][passwordHash,x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A==] at com.opensymphony.user.provider.ofbiz.OFBizAbstractProvider.findUser(OFBizAbstractProvider.java:179) at com.opensymphony.user.provider.ofbiz.OFBizCredentialsProvider.handles(OFBizCredentialsProvider.java:144) at com.opensymphony.user.UserManager.getProvider(UserManager.java:269) at com.opensymphony.user.UserManager$Accessor.getCredentialsProvider(UserManager.java:347) at com.opensymphony.user.Entity.getCredentialsProvider(Entity.java:59) at com.opensymphony.user.User.<init>(User.java:52) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:47) at com.opensymphony.user.UserManager$Type$1.create(UserManager.java:45) at com.opensymphony.user.UserManager.buildEntity(UserManager.java:295) at com.opensymphony.user.UserManager.getEntities(UserManager.java:248) at com.opensymphony.user.UserManager.getUsers(UserManager.java:165) at com.atlassian.core.user.UserUtils.getAllUsers(UserUtils.java:65) at com.atlassian.jira.web.bean.UserBrowserFilter.getUsersFilteredByGroup(UserBrowserFilter.java:88) at com.atlassian.jira.web.bean.UserBrowserFilter.getFilteredUsers(UserBrowserFilter.java:55) at com.atlassian.jira.web.action.admin.user.UserBrowser.getBrowsableItems(UserBrowser.java:100) at com.atlassian.jira.web.action.admin.user.UserBrowser.doExecute(UserBrowser.java:55) at webwork.action.ActionSupport.execute(ActionSupport.java:153) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:59) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:141) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
    No Bugmate found.