com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)

Atlassian JIRA | Bas Jansen | 5 years ago
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  1. 0

    The user setup the OnDemand instance to use the pre-defined PoP service. The mail handler is configured with a default reporter. When the issue is created from the send email the following log entries are created: {noformat} @400000004f7af51214c38764 2012-04-03 14:03:04,348 QuartzWorker-0 WARN ServiceRunner issues - PoP server [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'multipart/alternative; boundary=f46d04462fd6b7e2af04bcc5ec5d @400000004f7af5121729b5dc 2012-04-03 14:03:04,388 QuartzWorker-0 WARN ServiceRunner issues - PoP server [jmwe.plugins.functions.SetFieldFromUserPropFunction] Unable to find user property [client] on current user @400000004f7af54e1d56a884 2012-04-03 14:04:04,491 Sending mailitem To='no-reply@<instance>' Subject='(XXX-xxx) New Atlassian test' From='null' FromName='Issue from Email (Created) (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ERROR ServiceRunner Mail Queue Service [atlassian.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='no-reply@<instance>' Subject='(XXX-xxx) New Atlassian test' From='null' FromName='Issue from Email (Created) (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' @400000004f7af54e1d56f2bc com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses; @400000004f7af54e1d56f6a4 nested exception is: @400000004f7af54e1d56f6a4 com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d56fa8c @400000004f7af54e1d56fa8c at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:179) @400000004f7af54e1d570644 at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38) @400000004f7af54e1d570a2c at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) @400000004f7af54e1d570a2c at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) @400000004f7af54e1d570e14 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60) @400000004f7af54e1d5711fc at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47) @400000004f7af54e1d5715e4 at org.quartz.core.JobRunShell.run(JobRunShell.java:195) @400000004f7af54e1d5715e4 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) @400000004f7af54e1d5719cc at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) @400000004f7af54e1d571db4 Caused by: javax.mail.SendFailedException: Invalid Addresses; @400000004f7af54e1d57219c nested exception is: @400000004f7af54e1d57219c com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635) @400000004f7af54e1d573524 at alt.javax.mail.TransportImpl.sendMessage(TransportImpl.java:28) @400000004f7af54e1d573524 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:160) @400000004f7af54e1d57390c ... 8 more @400000004f7af54e1d57390c Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d5740dc @400000004f7af54e1d5740dc at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145) @400000004f7af54e1d5744c4 ... 11 more {noformat} In the mean time the issue is created in the system and the following error will be received by the original sender: {quote} --------------------------------------------------------------------------------------- Your comment was not added to this issue, as no user for your email address exists in the system. Please log in to add your comment. --------------------------------------------------------------------------------------- Please ignore {quote}

    Atlassian JIRA | 5 years ago | Bas Jansen
    com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)
  2. 0

    The user setup the OnDemand instance to use the pre-defined PoP service. The mail handler is configured with a default reporter. When the issue is created from the send email the following log entries are created: {noformat} @400000004f7af51214c38764 2012-04-03 14:03:04,348 QuartzWorker-0 WARN ServiceRunner issues - PoP server [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'multipart/alternative; boundary=f46d04462fd6b7e2af04bcc5ec5d @400000004f7af5121729b5dc 2012-04-03 14:03:04,388 QuartzWorker-0 WARN ServiceRunner issues - PoP server [jmwe.plugins.functions.SetFieldFromUserPropFunction] Unable to find user property [client] on current user @400000004f7af54e1d56a884 2012-04-03 14:04:04,491 Sending mailitem To='no-reply@<instance>' Subject='(XXX-xxx) New Atlassian test' From='null' FromName='Issue from Email (Created) (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ERROR ServiceRunner Mail Queue Service [atlassian.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='no-reply@<instance>' Subject='(XXX-xxx) New Atlassian test' From='null' FromName='Issue from Email (Created) (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' @400000004f7af54e1d56f2bc com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses; @400000004f7af54e1d56f6a4 nested exception is: @400000004f7af54e1d56f6a4 com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d56fa8c @400000004f7af54e1d56fa8c at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:179) @400000004f7af54e1d570644 at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38) @400000004f7af54e1d570a2c at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) @400000004f7af54e1d570a2c at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) @400000004f7af54e1d570e14 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60) @400000004f7af54e1d5711fc at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47) @400000004f7af54e1d5715e4 at org.quartz.core.JobRunShell.run(JobRunShell.java:195) @400000004f7af54e1d5715e4 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) @400000004f7af54e1d5719cc at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) @400000004f7af54e1d571db4 Caused by: javax.mail.SendFailedException: Invalid Addresses; @400000004f7af54e1d57219c nested exception is: @400000004f7af54e1d57219c com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635) @400000004f7af54e1d573524 at alt.javax.mail.TransportImpl.sendMessage(TransportImpl.java:28) @400000004f7af54e1d573524 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:160) @400000004f7af54e1d57390c ... 8 more @400000004f7af54e1d57390c Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d5740dc @400000004f7af54e1d5740dc at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145) @400000004f7af54e1d5744c4 ... 11 more {noformat} In the mean time the issue is created in the system and the following error will be received by the original sender: {quote} --------------------------------------------------------------------------------------- Your comment was not added to this issue, as no user for your email address exists in the system. Please log in to add your comment. --------------------------------------------------------------------------------------- Please ignore {quote}

    Atlassian JIRA | 5 years ago | Bas Jansen
    com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)

    Root Cause Analysis

    1. com.sun.mail.smtp.SMTPAddressFailedException

      550 5.1.1 <no-reply@<instance>>: Recipient address rejected: User unknown in virtual mailbox table @400000004f7af54e1d572584 @400000004f7af54e1d572584 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294) @400000004f7af54e1d57296c at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)

      at alt.javax.mail.TransportImpl.sendMessage()
    2. alt.javax.mail
      TransportImpl.sendMessage
      1. alt.javax.mail.TransportImpl.sendMessage(TransportImpl.java:28)
      1 frame
    3. com.atlassian.mail
      SMTPMailServerImpl.send
      1. com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:160)
      1 frame