org.apache.http.client.HttpResponseException: Unauthorized

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    org.apache.http.client.HttpResponseException: Unauthorized
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    Seeing two possibly related errors in User Management: # Application Access > For JIRA and/or Confluence instead of the available seats, the message *An unknown error has occurred* is displayed. # https://example.atlassian.net/admin/billing/overview > Getting two errors on screen: Could not retrieve pricing information. Could not retrieve all customer information. From Horde's log: {code} 2014-09-18 14:45:32.264462500 Caused by: org.apache.http.client.HttpResponseException: {"error":"We are unable to process your request at this moment in time.","errorKey":"internal.server.error","errorDetail":"PSQLException: This connection has been closed.","uuid":"382fddb7-59bc-4e49-a540-aa53fd9b19a4"} 2014-09-18 14:45:32.264465500 at com.atlassian.crowd.plugin.adminbilling.utils.ExternalServiceProxy$1.handleResponse(ExternalServiceProxy.java:73) 2014-09-18 14:45:32.264466500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:218) 2014-09-18 14:45:32.264469500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:160) 2014-09-18 14:45:32.264469500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:136) 2014-09-18 14:45:32.264470500 at com.atlassian.crowd.plugin.adminbilling.utils.HamsPricingServiceProxy.getCustomerDetails(HamsPricingServiceProxy.java:181) 2014-09-18 14:45:32.264470500 at com.atlassian.crowd.plugin.adminbilling.rest.controllers.GlobalAdminBillingController.getCustomerDetails(GlobalAdminBillingController.java:254) 2014-09-18 14:45:32.264472500 ... 55 more 2014-09-18 14:45:32.264472500 2014-09-18 14:45:32,264 TP-Processor7 ERROR [rest.exception.mapper.HamsExceptionMapper] Translating hams error to ... Status: 500 Message: Could not retrieve all customer information. {code}

    Atlassian JIRA | 2 years ago | Jason Worley [Atlassian]
    org.apache.http.client.HttpResponseException: {"error":"We are unable to process your request at this moment in time.","errorKey":"internal.server.error","errorDetail":"PSQLException: This connection has been closed.","uuid":"382fddb7-59bc-4e49-a540-aa53fd9b19a4"} 2014-09-18 14:45:32.264465500 at com.atlassian.crowd.plugin.adminbilling.utils.ExternalServiceProxy$1.handleResponse(ExternalServiceProxy.java:73) 2014-09-18 14:45:32.264466500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:218)

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    Root Cause Analysis

    1. org.apache.http.client.HttpResponseException

      Unauthorized

      at org.apache.http.impl.client.AbstractResponseHandler.handleResponse()
    2. Apache HttpClient
      CloseableHttpClient.execute
      1. org.apache.http.impl.client.AbstractResponseHandler.handleResponse(AbstractResponseHandler.java:69)
      2. org.apache.http.impl.client.BasicResponseHandler.handleResponse(BasicResponseHandler.java:65)
      3. org.apache.http.impl.client.BasicResponseHandler.handleResponse(BasicResponseHandler.java:51)
      4. org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:222)
      5. org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:164)
      6. org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:139)
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