java.io.IOException: Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309)

Atlassian JIRA | Muhammad Fahd [Atlassian] | 2 years ago
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  1. 0

    h4. Summary Email requests setting doesn't accept dash '-' in email address. JIRA Service Desk will throw below error: {noformat} Failed to establish connection to the Atlassian Cloud mail store {noformat} In log: {noformat} @4000000054b4daff1110a8f4 2015-01-13 08:44:37,278 TP-Processor27 ERROR sysadmin 524x10517x1 1jql9cz 211.25.19.194,165.254.226.177 /rest/servicedesk/1/servicedesk/SD/incomingemail/1 [internal.email.mailstore.SDMailStoreManagerImpl ] Failed to connect to mailstore @4000000054b4daff1110b0c4 java.io.IOException: Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309) @4000000054b4daff1110f32c at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054b4daff1110f32c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054b4daff1110f714 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager.recreateODMailboxIfEmailChanged(EmailChannelManager.scala:309) @4000000054b4daff1110fafc at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager.com$atlassian$servicedesk$internal$feature$emailchannel$EmailChannelManager$$updateEmailAddressAndRequestType(EmailCha nnelManager.scala:368) @4000000054b4daff1110fee4 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$updateEmailChannelConfiguration$1$$anonfun$apply$12.apply(EmailChannelManager.scala:197) @4000000054b4daff1111126c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$updateEmailChannelConfiguration$1$$anonfun$apply$12.apply(EmailChannelManager.scala:196) @4000000054b4daff11111e24 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054b4daff11111e24 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) {noformat} h4. Steps to reproduce # Create a Service Desk project # Go to its *Settings* in SD # Turn on email requests # Put an email address e.g. *support-bs* to set a new mail box # Error will be thrown # Put something like *support.bs* and it will work fine

    Atlassian JIRA | 2 years ago | Muhammad Fahd [Atlassian]
    java.io.IOException: Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309)
  2. 0

    h4. Summary Email requests setting doesn't accept dash '-' in email address. JIRA Service Desk will throw below error: {noformat} Failed to establish connection to the Atlassian Cloud mail store {noformat} In log: {noformat} @4000000054b4daff1110a8f4 2015-01-13 08:44:37,278 TP-Processor27 ERROR sysadmin 524x10517x1 1jql9cz 211.25.19.194,165.254.226.177 /rest/servicedesk/1/servicedesk/SD/incomingemail/1 [internal.email.mailstore.SDMailStoreManagerImpl ] Failed to connect to mailstore @4000000054b4daff1110b0c4 java.io.IOException: Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309) @4000000054b4daff1110f32c at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054b4daff1110f32c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054b4daff1110f714 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager.recreateODMailboxIfEmailChanged(EmailChannelManager.scala:309) @4000000054b4daff1110fafc at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager.com$atlassian$servicedesk$internal$feature$emailchannel$EmailChannelManager$$updateEmailAddressAndRequestType(EmailCha nnelManager.scala:368) @4000000054b4daff1110fee4 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$updateEmailChannelConfiguration$1$$anonfun$apply$12.apply(EmailChannelManager.scala:197) @4000000054b4daff1111126c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$updateEmailChannelConfiguration$1$$anonfun$apply$12.apply(EmailChannelManager.scala:196) @4000000054b4daff11111e24 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054b4daff11111e24 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) {noformat} h4. Steps to reproduce # Create a Service Desk project # Go to its *Settings* in SD # Turn on email requests # Put an email address e.g. *support-bs* to set a new mail box # Error will be thrown # Put something like *support.bs* and it will work fine

    Atlassian JIRA | 2 years ago | Muhammad Fahd [Atlassian]
    java.io.IOException: Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309)

    Root Cause Analysis

    1. java.io.IOException

      Unexpected status code from response @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:167) @4000000054b4daff1110b4ac at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestToCreateMailbox(MailStoreHttpClientHelper.java:64) @4000000054b4daff1110d7d4 at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.createMailbox(ODMailStoreClient.java:51) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.createMailbox(SDMailStoreManagerImpl.java:64) @4000000054b4daff1110dbbc at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBox(ODEmailSettingManager.scala:58) @4000000054b4daff1110e38c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:310) @4000000054b4daff1110ef44 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManager$$anonfun$recreateODMailboxIfEmailChanged$1.apply(EmailChannelManager.scala:309)

      at scalaz.$bslash$div$class.flatMap()
    2. Scalaz
      $bslash$div$minus.flatMap
      1. scalaz.$bslash$div$class.flatMap(Either.scala:117)
      2. scalaz.$bslash$div$minus.flatMap(Either.scala:283)
      2 frames