com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)

Atlassian JIRA | David Nicholson [Atlassian] | 2 years ago
  1. 0

    If there is a large amount of notifications and JIRA is unable to process an email, mail queue gets stuck and does not send any. It's possible to use the 'bypass' feature to move through the queue, but this is manual and might need to be done multiple times. You can see this in the logs: {noformat} @400000005452b56217b5540c 2014-10-30 15:02:00,396 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner PEVS MBI [atlassian.mail.incoming.mailfetcherservice] PEVS MBI[10041]: Exception: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55bdc @400000005452b56217b55fc4 com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) @400000005452b56217b98644 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) @400000005452b56217b98644 at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) @400000005452b56217b98a2c at org.quartz.core.JobRunShell.run(JobRunShell.java:223) @400000005452b56217b98e14 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat} If this occurs, the bypass should be automatic or should allow for notifying administrators so that they can deal with this and not suffer prolonged outages.

    Atlassian JIRA | 2 years ago | David Nicholson [Atlassian]
    com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
  2. 0

    If there is a large amount of notifications and JIRA is unable to process an email, mail queue gets stuck and does not send any. It's possible to use the 'bypass' feature to move through the queue, but this is manual and might need to be done multiple times. You can see this in the logs: {noformat} @400000005452b56217b5540c 2014-10-30 15:02:00,396 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner PEVS MBI [atlassian.mail.incoming.mailfetcherservice] PEVS MBI[10041]: Exception: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55bdc @400000005452b56217b55fc4 com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) @400000005452b56217b98644 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) @400000005452b56217b98644 at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) @400000005452b56217b98a2c at org.quartz.core.JobRunShell.run(JobRunShell.java:223) @400000005452b56217b98e14 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549) {noformat} If this occurs, the bypass should be automatic or should allow for notifying administrators so that they can deal with this and not suffer prolonged outages.

    Atlassian JIRA | 2 years ago | David Nicholson [Atlassian]
    com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
  3. 0

    Cannot send Test Mail due to Authentication Error - Atlassian Documentation

    atlassian.com | 6 months ago
    com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 Authentication required
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  5. 0

    Original Claim from customer: {quote} Scheduled log scan does not succeed in sending me an email because MAIL FROM field contains noreply@atlassian.com, and my mail server rejects emails. I couldn't find out how to configure this email address in JIRA. SMTP configuration mail from address is set to other email address. All other (project related) emails are successfully sent. Here is a part of debug outgoing mail log file: {quote} And below is seen in the logs: {noformat} 2013-11-20 13:26:30,639 ERROR [Mozzart POP] Sending mailitem com.atlassian.support.tools.salext.mail.SimpleSupportMailQueueItem@1a8d597f milovan 806x9587835x3 1t0xmj 192.168.182.52 /secure/admin/MailQueueAdmin.jspa Error occurred in sending e-mail: com.atlassian.support.tools.salext.mail.SimpleSupportMailQueueItem@1a8d597f com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 <noreply@atlassian.com>, Authentication does not match this account at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) at com.atlassian.support.tools.salext.mail.AbstractSupportMailQueueItem.send(AbstractSupportMailQueueItem.java:52) at com.atlassian.support.tools.salext.mail.SimpleSupportMailQueueItem.send(SimpleSupportMailQueueItem.java:15) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) {noformat} Upon confirmation, configuring the schedule log scan and enable the debug log shows the following result: *Expected*: the mail is sent with the email that is configured on the SMTP outgoing mail server email address. *Actual Result* It follows the below template: {noformat} From: noreply@atlassian.com To: xxxx@yyyy.com Message-ID: <988686800.0.1385392057951.JavaMail.richie@Richie-PC> Subject: [JIRA]TEST Log scan results for 2013-11-25... MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Precedence: bulk Auto-Submitted: auto-generated <HTML> <HEAD> </HEAD> <BODY> <DIV CLASS="message_box" style='border: solid 1px #DEDEDE;background: #EAFFEF;color: #222222;padding: 4px;padding-left: 1em;'> This is a report generated by a regular scan of your JIRA instance for known problems.. <p>Found 3 known problems in the log file atlassian-jira.log (see below for details).</p> <UL> <LI><A HREF="https://confluence.atlassian.com/display/JIRAKB/JIRA+not+Functioning+due+to+IllegalStateException+zip+file+closed+error?utm_source=STP&amp;utm_medium=scheduledLogScan">JIRA not Functioning due to IllegalStateException zip file closed error</A></LI> <LI><A HREF="https://jira.atlassian.com/browse/JRA-24453?utm_source=STP&amp;utm_medium=scheduledLogScan">Unable to read bytes error on JIRA startup</A></LI> <LI><A HREF="https://confluence.atlassian.com/display/JIRAKB/Multiple+Redmine+projects+with+the+same+name+will+lead+to+error+when+importing+to+JIRA?utm_source=STP&amp;utm_medium=scheduledLogScan">Multiple Redmine projects with the same name will lead to error when importing to JIRA</A></LI> </UL> <p>If you no longer wish to receive these reports, contact your JIRA administrator.</p> </DIV> </BODY> </HTML> {noformat} As you can see, the From field is populated with noreply@atlassian.com for default and it might hit into problem if the customer's mail server has domain checking and you might see the error on logs like earlier which is returned from the mail server.

    Atlassian JIRA | 3 years ago | Milovan Tosic
    com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 <noreply@atlassian.com>, Authentication does not match this account
  6. 0

    Cannot send Test Mail due to Authentication Error - Atlassian Documentation

    atlassian.com | 6 months ago
    com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated

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    Root Cause Analysis

    1. com.atlassian.mail.MailException

      com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big @400000005452b56217b55fc4 @400000005452b56217b55fc4 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201) @400000005452b56217b914fc at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149) @400000005452b56217b918e4 at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599) @400000005452b56217b91ccc at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420) @400000005452b56217b92884 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306) @400000005452b56217b93ff4 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401) @400000005452b56217b943dc at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261) @400000005452b56217b94bac at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75) @400000005452b56217b972bc at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53) @400000005452b56217b976a4 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36) @400000005452b56217b97a8c at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) @400000005452b56217b9825c at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)

      at com.atlassian.scheduler.core.JobLauncher.launch()
    2. com.atlassian.scheduler
      Quartz1Job.execute
      1. com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
      2. com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
      2 frames