org.acegisecurity.BadCredentialsException: Failed to retrieve user information for #######\#######; nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.######## [Root exception is java.net.ConnectException: Connection timed out: connect]]

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  • Helllo! We are experiencing intermittent login issues since early August, 2016 for all users from any browser or workstation (location does not seem to be an issue). We have a cross domain - VPN tunnel, which has not experienced recent outages to cause failed logons or AD lookups. Other systems relying on the VPN tunnel are not experiencing authentication issues. Successful manual telnet tests between the Domain Controllers were successful during Jenkins failed logins. We are not ruling out a network issue but we can't see any problems. We have not recently upgraded Jenkins or the Active Directory Plugin. Looking forward to any help to resolve our issue. Output from log: Aug 27, 2016 7:11:51 AM hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider retrieveUser WARNING: Credential exception trying to authenticate against ####### domain org.acegisecurity.BadCredentialsException: Failed to retrieve user information for #######\#######; nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.######## [Root exception is java.net.ConnectException: Connection timed out: connect]] at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:332) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:235) at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4767) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3568) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228) at com.google.common.cache.LocalCache.get(LocalCache.java:3965) at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4764) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:235) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:200) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:142) at org.acegisecurity.providers.dao.AbstractUserDetailsAuthenticationProvider.authenticate(AbstractUserDetailsAuthenticationProvider.java:122) at org.acegisecurity.providers.ProviderManager.doAuthentication(ProviderManager.java:200) at org.acegisecurity.AbstractAuthenticationManager.authenticate(AbstractAuthenticationManager.java:47) at org.acegisecurity.ui.webapp.AuthenticationProcessingFilter.attemptAuthentication(AuthenticationProcessingFilter.java:74) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:252) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:76) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:81) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1474) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:499) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:533) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116) at org.eclipse.jetty.server.Server.handle(Server.java:370) at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:489) at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:960) at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1021) at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865) at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240) at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82) at org.eclipse.jetty.io.nio.SslConnection.handle(SslConnection.java:196) at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668) at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52) at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.####### [Root exception is java.net.ConnectException: Connection timed out: connect]] at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMoreImpl(Unknown Source) at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMore(Unknown Source) at hudson.plugins.active_directory.LDAPSearchBuilder.searchOne(LDAPSearchBuilder.java:86) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:280) ... 55 more
    via by Derek Sakauye,
  • The Plugin does not honor the port selection in the config page. Selected is 636 yet 389 is used. See the provided log: Jul 05, 2016 7:14:37 PM FINE org.acegisecurity.ui.AbstractProcessingFilter unsuccessfulAuthentication Authentication request failed: org.acegisecurity.BadCredentialsException: Failed to retrieve user information for schmidt; nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: simple bind failed: int.iils.de:389 [Root exception is java.net.SocketException: Connection reset]] Jul 05, 2016 7:14:37 PM FINE hudson.security.AuthenticationProcessingFilter2 Login attempt failed org.acegisecurity.BadCredentialsException: Failed to retrieve user information for schmidt; nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: simple bind failed: int.iils.de:389 [Root exception is java.net.SocketException: Connection reset]] at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:332) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:235) at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4767) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3568) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228) at com.google.common.cache.LocalCache.get(LocalCache.java:3965) at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4764) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:235) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:200) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:142) at org.acegisecurity.providers.dao.AbstractUserDetailsAuthenticationProvider.authenticate(AbstractUserDetailsAuthenticationProvider.java:122) at org.acegisecurity.providers.ProviderManager.doAuthentication(ProviderManager.java:200) at org.acegisecurity.AbstractAuthenticationManager.authenticate(AbstractAuthenticationManager.java:47) at org.acegisecurity.ui.webapp.AuthenticationProcessingFilter.attemptAuthentication(AuthenticationProcessingFilter.java:74) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:252) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:76) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:553) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) at org.eclipse.jetty.server.Server.handle(Server.java:499) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: simple bind failed: int.iils.de:389 [Root exception is java.net.SocketException: Connection reset]] at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMoreImpl(AbstractLdapNamingEnumeration.java:237) at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMore(AbstractLdapNamingEnumeration.java:189) at hudson.plugins.active_directory.LDAPSearchBuilder.searchOne(LDAPSearchBuilder.java:86) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:309) ... 49 more Caused by: javax.naming.CommunicationException: simple bind failed: int.iils.de:389 [Root exception is java.net.SocketException: Connection reset] at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:95) at com.sun.jndi.ldap.LdapReferralException.getReferralContext(LdapReferralException.java:150) at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMoreReferrals(AbstractLdapNamingEnumeration.java:325) at com.sun.jndi.ldap.AbstractLdapNamingEnumeration.hasMoreImpl(AbstractLdapNamingEnumeration.java:227) ... 52 more Caused by: java.net.SocketException: Connection reset at java.net.SocketInputStream.read(SocketInputStream.java:209) at java.net.SocketInputStream.read(SocketInputStream.java:141) at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) at sun.security.ssl.InputRecord.read(InputRecord.java:503) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375) at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:747) at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:123) at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82) at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:140) at com.sun.jndi.ldap.Connection.writeRequest(Connection.java:426) at com.sun.jndi.ldap.Connection.writeRequest(Connection.java:399) at com.sun.jndi.ldap.LdapClient.ldapBind(LdapClient.java:359) at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:214) at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2788) at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:319) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:192) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:151) at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(ldapURLContextFactory.java:52) at javax.naming.spi.NamingManager.getURLObject(NamingManager.java:601) at javax.naming.spi.NamingManager.processURL(NamingManager.java:381) at javax.naming.spi.NamingManager.processURLAddrs(NamingManager.java:361) at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:333) at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:114) ... 55 more
    via by Jens Schmidt,
    • org.acegisecurity.BadCredentialsException: Failed to retrieve user information for #######\#######; nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: DomainDnsZones.######## [Root exception is java.net.ConnectException: Connection timed out: connect]] at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:332) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider$1.call(ActiveDirectoryUnixAuthenticationProvider.java:235) at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4767) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3568) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228) at com.google.common.cache.LocalCache.get(LocalCache.java:3965) at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4764) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:235) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:200) at hudson.plugins.active_directory.ActiveDirectoryUnixAuthenticationProvider.retrieveUser(ActiveDirectoryUnixAuthenticationProvider.java:142) at org.acegisecurity.providers.dao.AbstractUserDetailsAuthenticationProvider.authenticate(AbstractUserDetailsAuthenticationProvider.java:122) at org.acegisecurity.providers.ProviderManager.doAuthentication(ProviderManager.java:200) at org.acegisecurity.AbstractAuthenticationManager.authenticate(AbstractAuthenticationManager.java:47) at org.acegisecurity.ui.webapp.AuthenticationProcessingFilter.attemptAuthentication(AuthenticationProcessingFilter.java:74) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:252) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:76) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:81) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1474) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:499) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:533) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116) at org.eclipse.jetty.server.Server.handle(Server.java:370) at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:489) at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:960) at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1021) at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865) at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240) at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82) at org.eclipse.jetty.io.nio.SslConnection.handle(SslConnection.java:196) at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668) at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52) at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)
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