com.atlassian.jira.exception.RemoveException: Could not delete attachment file

Atlassian JIRA | Jeff Turner | 1 decade ago
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    A user reports, "Intermittently we recieve an error when attempting to delete an attachment from an issue, or when deleting an issue containing an attachment. It seems to occur only when the attachment has a thumbnail image ('_thumb_' file) associated with it, and when it is the only attachment for the issue. Steps to reproduce: 1. Create Issue 2. Attach Screenshot 3. Click on the issue key (so the thumbnail is created) 4. Click on 'Manage Attachments' and attempt to delete the attachment. 5. 'Could not delete attachment file' error appears (see attached image and log). Sometimes the error appears and the attachment/issue is not deleted, and other times it works fine... As a temporary workaround I have disabled thumbnails for the attachments. " The stacktrace generated is: 2004-11-09 15:28:56,478 ERROR [web.action.issue.ManageAttachments] An error occurred removing attachment: com.atlassian.jira.exception.RemoveException: Could not delete attachment file com.atlassian.jira.exception.RemoveException: Could not delete attachment file at com.atlassian.jira.issue.managers.DefaultAttachmentManager.deleteAttachment(DefaultAttachmentManager.java:98) at com.atlassian.jira.web.action.issue.ManageAttachments.doExecute(ManageAttachments.java:52) at webwork.action.ActionSupport.execute(ActionSupport.java:151) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:46) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:131) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:186) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:142) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:58) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:168) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417) ...

    Atlassian JIRA | 1 decade ago | Jeff Turner
    com.atlassian.jira.exception.RemoveException: Could not delete attachment file

    Root Cause Analysis

    1. com.atlassian.jira.exception.RemoveException

      Could not delete attachment file

      at com.atlassian.jira.issue.managers.DefaultAttachmentManager.deleteAttachment()
    2. com.atlassian.jira
      ManageAttachments.doExecute
      1. com.atlassian.jira.issue.managers.DefaultAttachmentManager.deleteAttachment(DefaultAttachmentManager.java:98)
      2. com.atlassian.jira.web.action.issue.ManageAttachments.doExecute(ManageAttachments.java:52)
      2 frames
    3. webwork.action
      ActionSupport.execute
      1. webwork.action.ActionSupport.execute(ActionSupport.java:151)
      1 frame
    4. com.atlassian.jira
      JiraActionSupport.execute
      1. com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:46)
      1 frame
    5. webwork.dispatcher
      GenericDispatcher.executeAction
      1. webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:131)
      1 frame
    6. com.atlassian.jira
      JiraServletDispatcher.service
      1. com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:186)
      1 frame
    7. JavaServlet
      HttpServlet.service
      1. javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      1 frame
    8. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    9. Sitemesh
      PageFilter.doFilter
      1. com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:142)
      2. com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:58)
      2 frames
    10. com.atlassian.jira
      SitemeshExcludePathFilter.doFilter
      1. com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:36)
      1 frame
    11. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    12. com.atlassian.seraph
      SecurityFilter.doFilter
      1. com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:168)
      1 frame
    13. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    14. com.atlassian.seraph
      LoginFilter.doFilter
      1. com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181)
      1 frame
    15. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    16. com.atlassian.util
      ProfilingFilter.doFilter
      1. com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      1 frame
    17. com.atlassian.jira
      ProfilingAndErrorFilter.doFilter
      1. com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25)
      1 frame
    18. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    19. com.atlassian.jira
      ActionCleanupDelayFilter.doFilter
      1. com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:37)
      1 frame
    20. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    21. com.atlassian.johnson
      JohnsonFilter.doFilter
      1. com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
      1 frame
    22. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    23. com.atlassian.jira
      GzipFilter.doFilter
      1. com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
      1 frame
    24. Glassfish Core
      ApplicationFilterChain.doFilter
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      2 frames
    25. com.atlassian.core
      AbstractEncodingFilter.doFilter
      1. com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:36)
      1 frame
    26. Glassfish Core
      StandardContext.invoke
      1. org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      2. org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      3. org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
      4. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      5. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      6. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      7. org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      8. org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      9. org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      10. org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      11. org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
      11 frames