com.installshield.product.ProductAction: transientInstallState=true, com.installshield.product.ProductBean: nextId=3926, beanId=bean6, displayName=DiPAServerDeployActions, extendedProperties= , active=true, comments=, buildCategories=, parent=null, node=Di PA Server Deploy Actions (bean6), tree=com.installshield.product.ProductTree@1d9d55b, services=com.installshield.wizard.service.LocalWizardServices@1d26318 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC_BUILD] Thu Dec 18 15:15:45 WST 2008: YEAR=2008 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC] Thu Dec 18 15:15:45 WST 2008: DISPLAY_MINOR_VERSION=6.5 Thu Dec 18 15:15:45 WST 2008: DISPLAY_MAINTENANCE_VERSION=6.5.0 Thu Dec 18 15:15:45 WST 2008: DISPLAY_FULL_VERSION=6.5.0 (Build 38) Thu Dec 18 15:15:45 WST 2008: VERSION=6.5.0.38 Thu Dec 18 15:15:45 WST 2008: DCTM_CHECKOUT_DIR=H:\serverapps\Program Files\Documentum\Checkout Thu Dec 18 15:15:45 WST 2008: DCTM_EXPORT_DIR=H:\serverapps\Program Files\Documentum\Export Thu Dec 18 15:15:45 WST 2008: DJCB_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_CLASS_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_VM_ARGS= Thu Dec 18 15:15:45 WST 2008: DJCB_JAVA_VM=DLL=H:\serverapps\Program Files\Documentum\java\1.5.0_12\jre\bin\client\jvm.dll Thu Dec 18 15:15:45 WST 2008: DOCUMENTATION_FEATURE=FALSE Thu Dec 18 15:15:45 WST 2008: APPTOKEN_DIR=H:\serverapps\Program Files\Documentum\apptoken Thu Dec 18 15:15:45 WST 2008: DFC_APPTOKEN_GENERIC_DIR=H:/serverapps/Program Files/Documentum/apptoken Thu Dec 18 15:15:45 WST 2008: DFC_DATA_DIR=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_CANONICAL_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_GENERIC_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DCTM_REG_FILE_PATH=H:\serverapps\Program Files\Documentum\documentum.ini Thu Dec 18 15:15:45 WST 2008: DOCBROKER_HOST=cordctm1 Thu Dec 18 15:15:45 WST 2008: DOCBROKER_PORT=1489 Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_ENABLE=FALSE Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_HOSTNAME= Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_PORT=3005 Thu Dec 18 15:15:45 WST 2008: INSTALLED_BOF_FILES=workflow.jar;collaboration.jar Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [TCF] Thu Dec 18 15:15:45 WST 2008: VERSION=5.3.0.000 Thu Dec 18 15:15:45 WST 2008: INSTALL_LOCATION=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [SERVER] Thu Dec 18 15:15:45 WST 2008: TEMP=C:\DOCUME~1\SA-DMA~1\LOCALS~1\Temp\1 Thu Dec 18 15:15:45 WST 2008: LOG_FILE_NAME=C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\sa-dmadminprod.ServerInstaller.log Thu Dec 18 15:15:45 WST 2008: METHOD_SERVER_SERVICE_AUTO_START=TRUE Thu Dec 18 15:15:45 WST 2008: OS_NAME=Windows 2003 Thu Dec 18 15:15:45 WST 2008: SERVER_INSTALL_TIME=Thu Dec 18 15:10:45 WST 2008 Thu Dec 18 15:15:45 WST 2008: OS_VERSION=5.2 Thu Dec 18 15:15:45 WST 2008: OS_LANGUAGE=en Thu Dec 18 15:15:45 WST 2008: LOCAL_MACHINE_NAME=cordctm1 Thu Dec 18 15:15:45 WST 2008: DATABASE_TYPE=SQLServer Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: TEMP_DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.5 Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DBA=H:\serverapps\Documentum\dba Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DATA=H:\serverapps\Documentum\data Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SHARE=H:\serverapps\Documentum\share Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SDK=H:\serverapps\Documentum\share\sdk Thu Dec 18 15:15:45 WST 2008: CONFIGURE_HOME=H:\serverapps\Documentum\product\6.5\install Thu Dec 18 15:15:45 WST 2008: SERVER_EXISTING_VERSION=6.0 Thu Dec 18 15:15:45 WST 2008: OLD_DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.0 Thu Dec 18 15:15:45 WST 2008: OLD_CONFIGURE_HOME=H:\serverapps\Documentum\product\6.0\install Thu Dec 18 15:15:45 WST 2008: SERVER_UPGRADE=TRUE Thu Dec 18 15:15:45 WST 2008: SECURE.INSTALL_OWNER_PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: TCS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: AS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: XHIVE_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CAS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CSSL_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: STA_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: ENABLE_AS=FALSE Thu Dec 18 15:15:45 WST 2008: AS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_TCS=FALSE Thu Dec 18 15:15:45 WST 2008: TCS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CAS=FALSE Thu Dec 18 15:15:45 WST 2008: CAS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_XHIVE=FALSE Thu Dec 18 15:15:45 WST 2008: XHIVE_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CSSL=FALSE Thu Dec 18 15:15:45 WST 2008: CSSL_LICENSE= Thu Dec 18 15:15:45 WST 2008: JAVA_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: TOMCAT_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [APPSERVER] Thu Dec 18 15:15:45 WST 2008: USERNAME=admin Thu Dec 18 15:15:45 WST 2008: SECURE.PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: SERVER_HTTP_PORT=9080 Thu Dec 18 15:15:45 WST 2008: JMX_PORT=9081 Thu Dec 18 15:15:45 WST 2008: JMX_PORT_CONNECTOR=9099 err: ---- END output ---- (Thu Dec 18 15:15:45 WST 2008) (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, An error occurred and product update failed.  Look at the log file C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\setupError.log details. (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, ProductException: (error code = 601; message= ) STACK_TRACE: 16 ProductException: (error code = 601; message= )

emc.com | 5 months ago
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    EMC Community Network - DECN: failed to create instance for MethodServer: Array index out of range: 0

    emc.com | 5 months ago
    com.installshield.product.ProductAction: transientInstallState=true, com.installshield.product.ProductBean: nextId=3926, beanId=bean6, displayName=DiPAServerDeployActions, extendedProperties= , active=true, comments=, buildCategories=, parent=null, node=Di PA Server Deploy Actions (bean6), tree=com.installshield.product.ProductTree@1d9d55b, services=com.installshield.wizard.service.LocalWizardServices@1d26318 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC_BUILD] Thu Dec 18 15:15:45 WST 2008: YEAR=2008 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC] Thu Dec 18 15:15:45 WST 2008: DISPLAY_MINOR_VERSION=6.5 Thu Dec 18 15:15:45 WST 2008: DISPLAY_MAINTENANCE_VERSION=6.5.0 Thu Dec 18 15:15:45 WST 2008: DISPLAY_FULL_VERSION=6.5.0 (Build 38) Thu Dec 18 15:15:45 WST 2008: VERSION=6.5.0.38 Thu Dec 18 15:15:45 WST 2008: DCTM_CHECKOUT_DIR=H:\serverapps\Program Files\Documentum\Checkout Thu Dec 18 15:15:45 WST 2008: DCTM_EXPORT_DIR=H:\serverapps\Program Files\Documentum\Export Thu Dec 18 15:15:45 WST 2008: DJCB_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_CLASS_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_VM_ARGS= Thu Dec 18 15:15:45 WST 2008: DJCB_JAVA_VM=DLL=H:\serverapps\Program Files\Documentum\java\1.5.0_12\jre\bin\client\jvm.dll Thu Dec 18 15:15:45 WST 2008: DOCUMENTATION_FEATURE=FALSE Thu Dec 18 15:15:45 WST 2008: APPTOKEN_DIR=H:\serverapps\Program Files\Documentum\apptoken Thu Dec 18 15:15:45 WST 2008: DFC_APPTOKEN_GENERIC_DIR=H:/serverapps/Program Files/Documentum/apptoken Thu Dec 18 15:15:45 WST 2008: DFC_DATA_DIR=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_CANONICAL_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_GENERIC_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DCTM_REG_FILE_PATH=H:\serverapps\Program Files\Documentum\documentum.ini Thu Dec 18 15:15:45 WST 2008: DOCBROKER_HOST=cordctm1 Thu Dec 18 15:15:45 WST 2008: DOCBROKER_PORT=1489 Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_ENABLE=FALSE Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_HOSTNAME= Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_PORT=3005 Thu Dec 18 15:15:45 WST 2008: INSTALLED_BOF_FILES=workflow.jar;collaboration.jar Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [TCF] Thu Dec 18 15:15:45 WST 2008: VERSION=5.3.0.000 Thu Dec 18 15:15:45 WST 2008: INSTALL_LOCATION=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [SERVER] Thu Dec 18 15:15:45 WST 2008: TEMP=C:\DOCUME~1\SA-DMA~1\LOCALS~1\Temp\1 Thu Dec 18 15:15:45 WST 2008: LOG_FILE_NAME=C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\sa-dmadminprod.ServerInstaller.log Thu Dec 18 15:15:45 WST 2008: METHOD_SERVER_SERVICE_AUTO_START=TRUE Thu Dec 18 15:15:45 WST 2008: OS_NAME=Windows 2003 Thu Dec 18 15:15:45 WST 2008: SERVER_INSTALL_TIME=Thu Dec 18 15:10:45 WST 2008 Thu Dec 18 15:15:45 WST 2008: OS_VERSION=5.2 Thu Dec 18 15:15:45 WST 2008: OS_LANGUAGE=en Thu Dec 18 15:15:45 WST 2008: LOCAL_MACHINE_NAME=cordctm1 Thu Dec 18 15:15:45 WST 2008: DATABASE_TYPE=SQLServer Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: TEMP_DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.5 Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DBA=H:\serverapps\Documentum\dba Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DATA=H:\serverapps\Documentum\data Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SHARE=H:\serverapps\Documentum\share Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SDK=H:\serverapps\Documentum\share\sdk Thu Dec 18 15:15:45 WST 2008: CONFIGURE_HOME=H:\serverapps\Documentum\product\6.5\install Thu Dec 18 15:15:45 WST 2008: SERVER_EXISTING_VERSION=6.0 Thu Dec 18 15:15:45 WST 2008: OLD_DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.0 Thu Dec 18 15:15:45 WST 2008: OLD_CONFIGURE_HOME=H:\serverapps\Documentum\product\6.0\install Thu Dec 18 15:15:45 WST 2008: SERVER_UPGRADE=TRUE Thu Dec 18 15:15:45 WST 2008: SECURE.INSTALL_OWNER_PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: TCS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: AS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: XHIVE_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CAS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CSSL_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: STA_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: ENABLE_AS=FALSE Thu Dec 18 15:15:45 WST 2008: AS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_TCS=FALSE Thu Dec 18 15:15:45 WST 2008: TCS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CAS=FALSE Thu Dec 18 15:15:45 WST 2008: CAS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_XHIVE=FALSE Thu Dec 18 15:15:45 WST 2008: XHIVE_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CSSL=FALSE Thu Dec 18 15:15:45 WST 2008: CSSL_LICENSE= Thu Dec 18 15:15:45 WST 2008: JAVA_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: TOMCAT_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [APPSERVER] Thu Dec 18 15:15:45 WST 2008: USERNAME=admin Thu Dec 18 15:15:45 WST 2008: SECURE.PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: SERVER_HTTP_PORT=9080 Thu Dec 18 15:15:45 WST 2008: JMX_PORT=9081 Thu Dec 18 15:15:45 WST 2008: JMX_PORT_CONNECTOR=9099 err: ---- END output ---- (Thu Dec 18 15:15:45 WST 2008) (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, An error occurred and product update failed.  Look at the log file C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\setupError.log details. (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, ProductException: (error code = 601; message= ) STACK_TRACE: 16 ProductException: (error code = 601; message= )

    Root Cause Analysis

    1. com.installshield.product.ProductAction

      transientInstallState=true, com.installshield.product.ProductBean: nextId=3926, beanId=bean6, displayName=DiPAServerDeployActions, extendedProperties= , active=true, comments=, buildCategories=, parent=null, node=Di PA Server Deploy Actions (bean6), tree=com.installshield.product.ProductTree@1d9d55b, services=com.installshield.wizard.service.LocalWizardServices@1d26318 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC_BUILD] Thu Dec 18 15:15:45 WST 2008: YEAR=2008 Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [DFC] Thu Dec 18 15:15:45 WST 2008: DISPLAY_MINOR_VERSION=6.5 Thu Dec 18 15:15:45 WST 2008: DISPLAY_MAINTENANCE_VERSION=6.5.0 Thu Dec 18 15:15:45 WST 2008: DISPLAY_FULL_VERSION=6.5.0 (Build 38) Thu Dec 18 15:15:45 WST 2008: VERSION=6.5.0.38 Thu Dec 18 15:15:45 WST 2008: DCTM_CHECKOUT_DIR=H:\serverapps\Program Files\Documentum\Checkout Thu Dec 18 15:15:45 WST 2008: DCTM_EXPORT_DIR=H:\serverapps\Program Files\Documentum\Export Thu Dec 18 15:15:45 WST 2008: DJCB_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_CLASS_PATH= Thu Dec 18 15:15:45 WST 2008: DJCB_VM_ARGS= Thu Dec 18 15:15:45 WST 2008: DJCB_JAVA_VM=DLL=H:\serverapps\Program Files\Documentum\java\1.5.0_12\jre\bin\client\jvm.dll Thu Dec 18 15:15:45 WST 2008: DOCUMENTATION_FEATURE=FALSE Thu Dec 18 15:15:45 WST 2008: APPTOKEN_DIR=H:\serverapps\Program Files\Documentum\apptoken Thu Dec 18 15:15:45 WST 2008: DFC_APPTOKEN_GENERIC_DIR=H:/serverapps/Program Files/Documentum/apptoken Thu Dec 18 15:15:45 WST 2008: DFC_DATA_DIR=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_CANONICAL_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DFC_DATA_GENERIC_DIR=H:/serverapps/Program Files/Documentum Thu Dec 18 15:15:45 WST 2008: DCTM_REG_FILE_PATH=H:\serverapps\Program Files\Documentum\documentum.ini Thu Dec 18 15:15:45 WST 2008: DOCBROKER_HOST=cordctm1 Thu Dec 18 15:15:45 WST 2008: DOCBROKER_PORT=1489 Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_ENABLE=FALSE Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_HOSTNAME= Thu Dec 18 15:15:45 WST 2008: ECI_SERVICES_PORT=3005 Thu Dec 18 15:15:45 WST 2008: INSTALLED_BOF_FILES=workflow.jar;collaboration.jar Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [TCF] Thu Dec 18 15:15:45 WST 2008: VERSION=5.3.0.000 Thu Dec 18 15:15:45 WST 2008: INSTALL_LOCATION=H:\serverapps\Program Files\Documentum Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [SERVER] Thu Dec 18 15:15:45 WST 2008: TEMP=C:\DOCUME~1\SA-DMA~1\LOCALS~1\Temp\1 Thu Dec 18 15:15:45 WST 2008: LOG_FILE_NAME=C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\sa-dmadminprod.ServerInstaller.log Thu Dec 18 15:15:45 WST 2008: METHOD_SERVER_SERVICE_AUTO_START=TRUE Thu Dec 18 15:15:45 WST 2008: OS_NAME=Windows 2003 Thu Dec 18 15:15:45 WST 2008: SERVER_INSTALL_TIME=Thu Dec 18 15:10:45 WST 2008 Thu Dec 18 15:15:45 WST 2008: OS_VERSION=5.2 Thu Dec 18 15:15:45 WST 2008: OS_LANGUAGE=en Thu Dec 18 15:15:45 WST 2008: LOCAL_MACHINE_NAME=cordctm1 Thu Dec 18 15:15:45 WST 2008: DATABASE_TYPE=SQLServer Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: TEMP_DOCUMENTUM=H:\serverapps\Documentum Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.5 Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DBA=H:\serverapps\Documentum\dba Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_DATA=H:\serverapps\Documentum\data Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SHARE=H:\serverapps\Documentum\share Thu Dec 18 15:15:45 WST 2008: DOCUMENTUM_SDK=H:\serverapps\Documentum\share\sdk Thu Dec 18 15:15:45 WST 2008: CONFIGURE_HOME=H:\serverapps\Documentum\product\6.5\install Thu Dec 18 15:15:45 WST 2008: SERVER_EXISTING_VERSION=6.0 Thu Dec 18 15:15:45 WST 2008: OLD_DOCUMENTUM_HOME=H:\serverapps\Documentum\product\6.0 Thu Dec 18 15:15:45 WST 2008: OLD_CONFIGURE_HOME=H:\serverapps\Documentum\product\6.0\install Thu Dec 18 15:15:45 WST 2008: SERVER_UPGRADE=TRUE Thu Dec 18 15:15:45 WST 2008: SECURE.INSTALL_OWNER_PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: TCS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: AS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: XHIVE_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CAS_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: CSSL_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: STA_STATUS=OFF Thu Dec 18 15:15:45 WST 2008: ENABLE_AS=FALSE Thu Dec 18 15:15:45 WST 2008: AS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_TCS=FALSE Thu Dec 18 15:15:45 WST 2008: TCS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CAS=FALSE Thu Dec 18 15:15:45 WST 2008: CAS_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_XHIVE=FALSE Thu Dec 18 15:15:45 WST 2008: XHIVE_LICENSE= Thu Dec 18 15:15:45 WST 2008: ENABLE_CSSL=FALSE Thu Dec 18 15:15:45 WST 2008: CSSL_LICENSE= Thu Dec 18 15:15:45 WST 2008: JAVA_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: TOMCAT_METHOD_LOCATION=H:\serverapps\Documentum\dba\java_methods Thu Dec 18 15:15:45 WST 2008: Thu Dec 18 15:15:45 WST 2008: [APPSERVER] Thu Dec 18 15:15:45 WST 2008: USERNAME=admin Thu Dec 18 15:15:45 WST 2008: SECURE.PASSWORD=****** Thu Dec 18 15:15:45 WST 2008: SERVER_HTTP_PORT=9080 Thu Dec 18 15:15:45 WST 2008: JMX_PORT=9081 Thu Dec 18 15:15:45 WST 2008: JMX_PORT_CONNECTOR=9099 err: ---- END output ---- (Thu Dec 18 15:15:45 WST 2008) (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, An error occurred and product update failed.  Look at the log file C:\Documents and Settings\sa-dmadminprod\Desktop\Content_Server_6.5_windows_sql\setupError.log details. (18/12/2008 15:16:58), Setup.product.install, com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions, err, ProductException: (error code = 601; message= ) STACK_TRACE: 16 ProductException: (error code = 601; message= )

      at com.documentum.install.shared.common.services.DiProductAction.handleRuntimeException()
    2. com.documentum.install
      DiProductAction.replace
      1. com.documentum.install.shared.common.services.DiProductAction.handleRuntimeException(DiProductAction.java:333)
      2. com.documentum.install.shared.common.services.DiProductAction.handleRuntimeException(DiProductAction.java:304)
      3. com.documentum.install.shared.common.beans.product.action.DiPAExecuteActionsWithProgress.install(DiPAExecuteActionsWithProgress.java:68)
      4. com.documentum.install.server.common.beans.product.action.DiPAServerDeployActions.install(DiPAServerDeployActions.java:37)
      5. com.documentum.install.shared.common.services.DiProductAction.replace(DiProductAction.java:376)
      5 frames
    3. com.installshield.product
      PureJavaProductServiceImpl$Installer.execute
      1. com.installshield.product.service.product.PureJavaProductServiceImpl.replaceProductAction(Unknown Source)
      2. com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForReplaceProductAction(Unknown Source)
      3. com.installshield.product.service.product.InstallableObjectVisitor.replaceComponent(Unknown Source)
      4. com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
      5. com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
      6. com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
      7. com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
      7 frames
    4. com.installshield.wizard
      AsynchronousOperation.run
      1. com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
      1 frame
    5. Java RT
      Thread.run
      1. java.lang.Thread.run(Thread.java:595)
      1 frame