This happens sometimes when Android fails to load the necessary libraries when you install an app. Try reinstalling it or telling your client to reinstall it, as it seems to correctly install the libraries and fixes the problem.
You have a different solution? A short tip here would help you and many other users who saw this issue last week.
- java.lang.UnsatisfiedLinkError: Cannot load library: soinfo_link_image(linker.cpp:1647): could not load library "libjnigraphics.so" needed by "libgif.so"; caused by find_library(linker.cpp:901): "libjnigraphics.so" failed to load previously at java.lang.Runtime.loadLibrary(Runtime.java:372) at java.lang.System.loadLibrary(System.java:514) at pl.droidsonroids.gif.GifInfoHandle.<clinit>(Unknown Source) at pl.droidsonroids.gif.GifDrawable.<init>(Unknown Source)